Ratings based on 999 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
The property is super clean and room was spacious. Bracelet keys are awesome. Enjoyed “special” coffee time from 4 to 5 in the afternoon. No reservation policy at restaurants was a welcome change. Will be staying again.
by A verified traveler
Posted 20 Nov 2024
We really like the area. We can walk around outside the resort and we know its safe. Nice resort, quiet and relaxing. Beaches are wonderful.
Comment from Hotel Management
20 Nov 2024 by Customer Care, Hotel Management
Dear Tricia I, Thank you for your kind words regarding your recent stay at Viva Azteca by Wyndham. We are delighted you enjoyed the peaceful atmosphere, beautiful beaches, and the safe surroundings of our resort. We look forward to welcoming you back for another relaxing stay. Kind regards, Customer Care Viva Azteca by Wyndham.
by A verified traveler
Posted 18 Nov 2024
Great staff, small resort, very easy to get around, beautiful beach, very clean
Comment from Hotel Management
19 Nov 2024 by Customer Care, Hotel Management
Dear Irene, Thank you for your kind words regarding your recent stay at Viva Azteca by Wyndham. We are delighted you enjoyed our staff, the convenience of our resort, and the beautiful, clean beach. We look forward to welcoming you back for another wonderful stay. Warm regards, Customer Care Viva Azteca by Wyndham.
by A verified traveler
Posted 15 Nov 2024
The buffet food was luke warm
Comment from Hotel Management
17 Nov 2024 by Customer Care, Hotel Management
Dear Anne, Thank you for sharing your feedback and for choosing Viva Azteca by Wyndham for your recent vacation. We are sorry to hear the buffet food did not meet your expectations and will address this with our team to ensure improvements. We hope to welcome you back for an enhanced dining experience. Kind regards. Customer Care Viva Azteca by Wyndham.
by A verified traveler from Austin
Posted 6 Nov 2024
All-inclusive goes a long way at this property. The staff are so friendly and helpful, the activities and drinks included were amazing, and the sous chef and dining staff went out of their way to make sure we were accommodated due to dietary restrictions. We had the most amazing experience. We would absolutely stay here again.
Comment from Hotel Management
7 Nov 2024 by Customer Care, Hotel Management
Dear Morgan, Thank you for your kind review! We are thrilled to hear you had such a positive experience with our friendly staff, activities, and dining options. It is great to know that we could accommodate your dietary restrictions and that you enjoyed your stay. We look forward to welcoming you back in the future at Viva Azteca by Wyndham. Kind regards, Customer CareViva Azteca by Wyndham.
by A verified traveler
Posted 5 Nov 2024
The staff, service and food were all wonderful. I was not able to get wifi in my room 1140 and had problems getting hot water in the shower. Other than that, an excellent experience.
Comment from Hotel Management
6 Nov 2024 by Customer Care, Hotel Management
Dear Vivian, Thank you for sharing your feedback regarding your vacation at Viva Azteca by Wyndham. We are glad to hear that you enjoyed the staff, service, and food. We apologize for the issues you experienced with the Wi-Fi and hot water in your room. Please rest assured that we will address these matters to ensure a more comfortable experience for future stays. We hope to welcome you back soon. Kind regards,Customer Care Viva Azteca by Wyndham.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Customer Care, Hotel Management
Dear Sergey, Thank you for your rating about your vacation with us. The opinion of our clients is very important to us, for this reason it would be good to receive your comments about the services that we need to improve. We appreciate that you have chosen us as destination for your last vacation. Kind regards, Customer Care Viva Azteca by Wyndham.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Customer Care, Hotel Management
Dear Quincy, Thank you for your positive rating about your stay at Viva Azteca by Wyndham.We remain at your disposal. Kind regards, Customer Care Viva Azteca by Wyndham.
by A verified traveler
Posted 14 Oct 2024
My husband and I went for 5 days and 4 nights to the Viva Azteca. We went in September which is the slow season and ended up getting a free upgrade on our room to an ocean view. It was beautiful!! The room was wonderful, clean, and the bed was very comfortable!! The buffet food was ok, but it wasn't fantastic. The best restaurants were the Italian and the Japanese restaurants in our opinion! We didn't have to make reservations, but it was because of the time of year we went. The beach and pool area were amazing!!!!! The entire staff was EXTREMELY accommodating. Also found out after we got there if you book the Viva Azteca you get access to the Viva Maya but if you book at the Maya you do NOT get access to the Azteca. So we were able to explore 2 resorts. A lot of fun overall
Comment from Hotel Management
17 Oct 2024 by Customer Care, Hotel Management
Dear Terry, Thank you for choosing Viva Azteca by Wyndham and for sharing your wonderful experience with us. We are glad to know that you enjoyed your ocean view room and found the bed comfortable. It is a pleasure to hear that you appreciated our Italian and Japanese restaurants. We appreciate your comments about the buffet food; we always strive to improve and provide the best experience for our guests. We look forward to the honor of welcoming you again in the future. Kind Regards, Customer Care Viva Azteca by Wyndham.
by A verified traveler
Posted 14 Oct 2024
El sitio está bien por el precio. Siento que en cierto aspecto está algo anticuado, creo que necesita una reforma. Las habitaciones en específico. El grupo de limpieza también debería limpiar aún más las habitaciones. En una ocasión la persona que limpió la habitación olvidó hacer la cama por completo y también olvidó dejarnos papel higiénico. Llamamos a recepción y nos llevaron 2 rollos. La comida de desayuno es muy regular, nada excepcional. Aparte de eso esta bien por el precio supongo. Para la próxima buscaremos otro sitio aunque paguemos más.
Comment from Hotel Management
17 Oct 2024 by Customer Care, Hotel Management
Estimado Hugo, Gracias por compartir sus comentarios. Lamentamos que algunos aspectos no hayan cumplido con sus expectativas y tomamos en cuenta sus sugerencias sobre la renovación y la limpieza de las habitaciones. Nos alegra que nuestro equipo de recepción haya respondido a su solicitud. Seguiremos trabajando para mejorar y ofrecer una mejor experiencia en el futuro. Cordialmente. Customer Care Viva Azteca by Wyndham.
