Sandos Playacar All Inclusive Reviews

Dear Alejandro,First of all, thank you for choosing our little paradise for your Mexican holidays!We look forward to welcome you back and give you another unforgettable lifetime experience.Kind Regards,Ilse Jordan Web RelationsSandos Playacar

Dear Melissa,We would like to thank you for taking the time to write such a kind comment. It is a pleasure to read that you really enjoyed your trip, the facilities and the service that day by day we strive to improve, in order to offer the best experience to our guests.We look forward to welcoming you again at Sandos Hotels & Resorts.Best regards, Ilse Jordan Web Relations

Dear Robert,We really appreciate your nice comments. It is very gratifying for us to know that you really enjoyed your stay in our hotel.We would love to welcome you again on your next stay with us!Best regards, Ilse Jordan Web Relations

Estimada Juana, Muchas gracias por su valoración, nos hubiera encantado conocer su opinión. Esperamos darle la bienvenida nuevamente y poder darnos la oportunidad de cambiar su percepción.Saludos cordiales, Ilse Jordan Web Relations.

Estimado Wasseem,Nos gustaría agradecerle el tiempo que tomó para escribir tan amable comentario. Es un placer leer que realmente disfrutó su viaje, las instalaciones y el servicio que día con día nos esforzamos por mejorar, con el fin de ofrecer la mejor de las experiencias a nuestros huéspedes.Esperamos poder recibirla nuevamente en Sandos Hotels & Resorts.Saludos cordiales, Ilse Jordan Web Relations

Dear Natasha,Thank you for sharing your comments about your recent stay at Sandos Playacar. We sincerely appreciate the time you took to give us your opinion.Regarding your observation about the odor in certain areas, we would like to clarify that due to our privileged location in the Riviera Maya, we are surrounded by lush nature that includes nearby mangroves, tropical humidity and, on some occasions, the presence of sargassum in the sea. These elements, although part of the natural environment of the region, can generate distinctive aromas that vary according to weather conditions.We wish to assure you that we are constantly working to mitigate any discomfort this may cause our guests, implementing measures to keep our common areas as pleasant as possible.We hope you enjoyed other aspects of your stay and that you will consider giving us another opportunity in the future. Our main goal is to provide memorable experiences and exceed your expectations on your next visit.Best regards,Ilse Jordan, Web Relations.Sandos Playacar

Estimado Blair,Gracias por compartir su experiencia en Sandos Playacar con los lectores de Expedia. Nos complace saber que disfrutó de su estancia en una de nuestras suites Hacienda, especialmente por la privacidad y comodidad que ofrecen las áreas separadas, cada una con su baño y control de temperatura. También es gratificante saber que sus hijos disfrutaron de las piscinas con toboganes y el contacto con los animales que habitan en nuestra propiedad.Lamentamos los inconvenientes relacionados con la intensa lluvia durante su llegada, que desafortunadamente provocó problemas en algunas habitaciones. Aunque su habitación no requirió reparaciones, comprendemos las dificultades que pudieron enfrentar otros huéspedes. Agradecemos que nos haya señalado esta situación, ya que siempre buscamos fortalecer nuestros procesos para responder más rápido en casos similares.Respecto al incidente con la llave de su habitación, lamentamos que el tiempo de resolución no haya sido el esperado. Su comentario será compartido con nuestro equipo de Guest Services para reforzar la atención y asegurar que estas situaciones se resuelvan con mayor prontitud en el futuro.Estamos satisfechos de saber que disfrutó de la variedad de opciones en el buffet y las estaciones temáticas, aunque tomamos nota de su observación sobre la repetición de ciertos platillos. Sus comentarios sobre el servicio en los restaurantes y el mantenimiento en general nos ayudan a identificar áreas de mejora.Valoramos mucho su consideración de hospedarse con nosotros nuevamente y entendemos la importancia de discutir los puntos destacados con quienes estén interesados en visitar nuestra propiedad. Será un placer recibirlo de nuevo en un futuro y demostrarle nuestras continuas mejoras para que su estancia sea aún más placentera.Saludos cordiales,Ilse Jordan, Web Relations.Sandos Playacar

Dear Amy,We sincerely appreciate you sharing your experience and thank you for choosing Sandos Playacar for your first all-inclusive experience.We are sorry to hear that the elevator maintenance was a source of discomfort during your stay. Our maintenance team works continuously to ensure that our facilities are in optimal condition, and we understand that this can affect our guests' experience at certain times. Regarding our room service, we will review protocol to ensure that food arrives at the proper temperature.Regarding our in-house transportation service, we understand the importance of having immediate availability, especially at times of high occupancy. We are working to optimize service and minimize wait times.We appreciate your comment about the buffet offerings; our priority is to offer variety and freshness in each dish. At the same time, we are deeply committed to the well-being of our guests, so we took into account your experience in the gift store, which is managed independently.We are pleased to hear that you enjoyed the massage, our gluten-free options, and the snorkeling service on the beach. It would be a pleasure to welcome you back for an even more relaxing and undisturbed vacation.Best regards,Ilse Jordan Web RelationsSandos Hotels & Resorts

Dear Michael Caine,Thank you for sharing your feedback regarding your recent stay at Sandos Playacar.We deeply regret that your stay did not meet your expectations and that you encountered inconveniences during your visit.We would like to clarify some points in your comment to provide a more complete perspective. Regarding the location and distance to the beach, our property does indeed extend to offer a comprehensive experience in a natural environment. However, we have transportation carts available to facilitate the transfers of our guests, who can generally reach the beach in less than 10 minutes.Regarding the food, we regret that our culinary offerings were not to your complete satisfaction. As culinary quality is one of our focuses, we take such comments very seriously and share them with our culinary team to continue improving and meeting the expectations of all our guests.Likewise, we inform you that our maintenance team works diligently to ensure the proper functioning of our facilities, such as water pressure and elevators, and we are committed to reviewing these details in depth to avoid future inconveniences.Finally, we would like to point out that we continuously offer various activities and entertainment within the resort, designed for both those seeking a relaxing environment and those interested in recreational activities. We understand that preferences regarding entertainment may vary, and we are always attentive to new suggestions to improve in this area.Thank you again for your comments. We hope you will allow us to welcome you back in the future to offer you a more positive experience.Sincerely,Ilse Jordan, Web RelationsSandos Playacar