Ratings based on 667 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from SAN YSIDRO
Posted 23 Sep 2024
Food was delicious and service excellent.
I definitely coming back. We went to celebrate our 32 anniversary
by A verified traveler
Posted 19 Sep 2024
I think the property needs some updating especially the lobby. I wish there was room service to get food after 10. The staff was very nice and attentive. The food was great. I loved the white party and that it was a family friendly event. The beach area was very nice
Comment from Hotel Management
27 Sep 2024 by Hotel Riu Lupita, Hotel Management
Dear TiAnn,We thank you very much for taking the time to leave your wonderful review and for staying with us.It is fantastic to learn that you liked the Riu Party.Thank you very much!We wish you a beautiful day, TiAnn.Warmest Regards,Hotel Riu LupitaOnline Reputation Manager
by A verified traveler
Posted 10 Sep 2024
by A verified traveler
Posted 4 Aug 2024
This hotel doesn’t have a beach inside you need to drive 30 min to get to another hotel beach, rooms are very old and small, there’s no elevators at all, only one big pool and one for children, the lobby is very very small it’s not really a lobby it’s more like just an office to check in. This hotel is not what the pictures show at all. Do not recommend at all. Not recommending at all this hotel.
Comment from Hotel Management
8 Aug 2024 by Online Reputation Manager, Hotel Management
Dear Marian,Thank you very much for staying at Riu and for sharing your feedback with us.As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience.Please rest assured, your observations will be shared with the responsible team, as we understand that there is always room for improvement and we hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu LupitaOnline Reputation Manager
by A verified traveler
Posted 27 Jul 2024
by A verified traveler
Posted 26 Jul 2024
by A verified traveler
Posted 20 Jul 2024
by A verified traveler
Posted 20 Jul 2024
The food was not good. The restaurants were first come first serve. The food that was available for 24 hours was HORRIBLE
Comment from Hotel Management
26 Jul 2024 by Hotel Riu Lupita, Hotel Management
Dear Essence,Thank you very much for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore, it is disappointing to read that you found aspects to be below both your expectations and our standards.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. Your review will be revised further, as we hope that you will give us another chance to host you and to redeem your confidence in us.Best Regards,Hotel Riu LupitaOnline Reputation Manager
by A verified traveler
Posted 19 Jul 2024
It was very upsetting. The beds were very hard and uncomfortable making it hard to sleep. The food was not good often over cooked.The availability of signature restaurants is notqqqqq massive enough to accommodate the resort. They only allowed 40 people to reserve Italian and steak house.
Comment from Hotel Management
25 Jul 2024 by Hotel Riu Lupita, Hotel Management
Dear Stephanie,Thank you very much for taking the time to provide your valuable feedback from your recent experience.We are very grateful to you staying with us.Sometimes it is difficult to match all our guests’ preferences regarding the bed. We would have liked to have been informed regarding this during your stay in order to help you upon request with additional mattress toppers. We are sorry that the mattresses were not to your satisfaction.Our front desk staff is always willing to assist when requested.In regards to our food offer, it is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes.We have noted your feedback to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Hoping to have the opportunity to welcome you again.Best Regards,Hotel Riu LupitaOnline Reputation Manager
by A verified traveler
Posted 18 Jul 2024
