Ratings based on 991 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Great hospitality, excellent food plus good entertainment. Pool are nice and beach too
by A verified traveler from Los Angeles
Posted 20 Nov 2024
by A verified traveler
Posted 17 Nov 2024
It was a beautiful place
Comment from Hotel Management
21 Nov 2024 by Hotel Riu Tequila, Hotel Management
Dear Jennifer,Your compliment is very much appreciated, our reward is your kind feedback with the confirmation of a job well done. Thank you very much.We will continue to work in order to improve our services and we would love to welcome you again soon.And we wish you a great day!Loving wishes, Jennifer,Hotel Riu TequilaOnline Reputation Manager
by A verified traveler
Posted 16 Nov 2024
Nice
Comment from Hotel Management
20 Nov 2024 by Online Reputation Manager, Hotel Management
Dear Michael,Thank you for taking the time to write such a great review of our hotel on Expedia. It was a pleasure having you stay with us and we are thrilled that you enjoyed all aspects of our property. Certainly, we have passed along your very kind comments to our team leaders! It would be great to welcome you soon again! Until then, we wish you all the best.Yours Truly,Hotel Riu TequilaOnline Reputation Manager
by A verified traveler from Tinley Park
Posted 16 Nov 2024
It rained a few days, some heavy rain downpours, it would help if RIU provided golf cart shuttle services during rain downpours. Vacation guests were walking fast/running with umbrellas, this situation can become hazardous, guests can trip and fall on property.
Comment from Hotel Management
21 Nov 2024 by Hotel Riu Tequila, Hotel Management
Dear Deborah,Your comments will be forwarded to the management.Thank you very much for your evaluation.We will continue to work in order to improve our services and we would love to welcome you again soon.Best wishes, Hotel Riu TequilaOnline Reputation Manager
by A verified traveler
Posted 13 Nov 2024
Had an amazing time they did a great job entertaining us the whole trip
Comment from Hotel Management
19 Nov 2024 by Online Reputation Manager, Hotel Management
Dear Stephen A,Thank you very much for the compliments! We are very motivated to hear that you enjoyed your recent stay and we are delighted that you had a positive memory of our friendly staff.Your recommendation and feedback mean a lot to us and we hope to see you again soon.With our best wishes, we remain,Hotel Riu TequilaOnline Reputation Manager
by A verified traveler
Posted 12 Nov 2024
Very friendly clean and fun
Comment from Hotel Management
18 Nov 2024 by Hotel Riu Tequila, Hotel Management
Dear Donna,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is rewarding to learn that you had a nice holiday. We are very happy to read you liked your stay.Thank you very much for being our guest!We will be waiting for your next visit.Warmest Regards, Donna,Hotel Riu TequilaOnline Reputation Manager
by A verified traveler from ROGERS
Posted 11 Nov 2024
Food was very good but NOt too many options. Same kind of food every day
No transportation provide to visit the other Riu resorts that you can share. Long walk to go and enjoy every other resort.
Comment from Hotel Management
18 Nov 2024 by Hotel Riu Tequila, Hotel Management
Dear Cesar,Thank you very much for taking the time to share your impression of your recent stay. In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we can assure that we do check daily our food offer, combining quality and variety catering for all tastes. We will send your comments to management, in case the standards have not been fulfilled at some point.Nonetheless, we are very thankful for your great evaluation.Kindest Regards,Hotel Riu TequilaOnline Reputation Manager
by A verified traveler from ROGERS
Posted 11 Nov 2024
I travel with all my family 6 days vacations.
I gave 5 rating on Cleanliness, staff service and location. The food was good but they need to change the variety from the buffet, because it basically was almost the same kind of food every day. They also need to provide transportation to go to the other RIU resorts that you can share,because it's a long walk to go from one resort to another. If you stay on Riu Tequila, you need to take a golf cart to go to the beach and it only operates from 8:am to 6: pm. I will suggest to expand the hours of operations for the cart from 7 to 7 instead.
Comment from Hotel Management
15 Nov 2024 by Online Reputation Manager, Hotel Management
Dear CESAR O,Thank you for taking the time to write such a great review of our hotel on Expedia. It was a pleasure to have you with us and we are delighted that you enjoyed most aspects of our home. We always look for opportunities to improve and your feedback is one of the many ways we gainunderstanding of what our guests are experiencing and what we can do to enhance the experience.It would be great to welcome you soon again! Until then, we wish you all the best. Yours Truly,Hotel Riu TequilaOnline Reputation Manager
by A verified traveler
Posted 9 Nov 2024
