Ratings based on 998 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 22 Nov 2024
The food and guest service was beyond our expectation. 5 star service.
by A verified traveler
Posted 21 Nov 2024
Excellence is a solid 4*. The all inclusive, adults only atmosphere is nice, grounds are beautifully decorated, food was very good, for the most part drink and food service was fast. We arrived at the property in the morning and were able to enjoy the property including breakfast and lunch before our check-in time. Here is where it is lacking - you can tell the rooms are getting worn, we had a dinner reservation that we were 10 minutes late to and it was not honored, but was remedied best possible, we were out of our room from 10am-4pm with the "please clean our room" tag on the door, it was not cleaned or restocked, we had to call for housekeeping. No complimentary spa services like when we have stayed at LeBlanc before. Overall, in my opinion the value for the money is not there for this resort and I doubt we will be back. We will try a different one next time or go back to LeBlanc where you get a higher quality of service and more complimentary amenities.
Comment from Hotel Management
21 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 19 Nov 2024
If you are going as a couple to have a getaway this is the hotel for you!
If your case, like mine, is to have a group organized for an special occasion, i recommend you to look elsewhere. The whole process is very unpersonal and you are always dependent on a template answer, they do not care about the customer and are willing to cancel reservations last minute, do not reply emails and even when on site, no one took accountability.
This made the whole experience bittersweet and very hard to enjoy and prompted us to expose this as no traveler should go through this.
One important call out is that the staff on site try to compensate for all the previous challenges and they excel at it! The staff of the hotel is outstanding and they will go above and beyond to make every experience unique, Naomi and Paula made everything in their power, and then some, to make sure that us and every guest made perfect memories from this trip.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
by A verified traveler
Posted 17 Nov 2024
Relaxing resort in Cancun. Many great choices for dining, drinks and entertainment
Comment from Hotel Management
18 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, great food with so many options to choose from, and entertainment activities, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 17 Nov 2024
Amazing food, great service and beach. Get the Excellence club to have the cabana beds daily and access to the Magda restaurant for Tomawak steak. Only downside was not enough staff- they were understaffed during my stay otherwise great service.
Comment from Hotel Management
18 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality and amenities that exceed your expectations, making you feel relaxed and pampered all the time, and provide you with excellent service in order to exceed your expectations. In addition, we are delighted to read that you enjoyed the perks of being an Excellence Club guest. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive experience with others. We eagerly anticipate the chance to host you again for another memorable stay! Greetings from The Excellence Collection.
by A verified traveler
Posted 17 Nov 2024
Had a king Terrace with plunge pool and it was lovely.
Comment from Hotel Management
18 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 17 Nov 2024
Property had bad food arrangement. Half of the restaurants were closed during dinner. Long waiting for food. Room wasn't cleaned properly even after making requests. Staff wasn't accommodating.
Regardless, beach was great. Beautiful property
Comment from Hotel Management
19 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
