Ratings based on 51 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2021
A very well run B and B with a very nice and kind owner. Lovely breakfast, a little pool to cool off,comfortable beds, everything worked - all good. The wi-fi was a little spotty though.
Comment from Hotel Management
2 Nov 2021 by Carla, Hotel Management
Thank you for your lindo Review
We hope see you again
by A verified traveler from San Francisco, California USA
Posted 17 Aug 2019 on Orbitz
Vainilla is a true gem! The staff is top-notch, friendly, and treated us like family. Roberta, the owner, tracked our arrival which was greatly appreciated. Her breakfasts were incredibly delicious; each was homemade and served warm daily. Our favorite was jamaica jam and freshly-made prickly pear juice.
As for the living quarters: stunning! They were huge rooms with bathrooms and plenty of closet space. Ana, the housekeeper, was wonderful and incredibly meticulous. Our room was kept spotless.
Playa's beaches are a short walk away. We had no problem getting lounge chairs through an arrangement with Mamitas Beach Club, and we got to enjoy the clean sparkling pool after a long hot day.
We really can't say enough about this bed and breakfast. We were sad to be unable to cancel our reservation at a separate hotel, for we would have enjoyed extending our stay here.
ABSOLUTELY WONDERFUL, if you are coming to Playa Del Carmen.
Thank you, Vainilla, for an unforgettable stay!
Comment from Hotel Management
20 Aug 2019 by Roberta General manager, Hotel Management
dear Claudia has been our pleasure have you and your daughter in my house, we do things we love and passion for our job especially for a nice people like you!we hope to see you again one day!Roberta and Ana.
by A verified traveler
Posted 9 Jul 2019 on Hotels
The place was very colorful inside and out. Roberta was great! She contacted me to see about my arrival plans and she made sure my husband and I had what we needed. She gave great suggestions for where to eat, what to do and she made sure we had a taxi when we needed it. She made a fabulous fresh breakfast with fresh juice, fruit, eggs, toast and danishes along with a scrumptious marmalade. I would definitely return if I'm back in the area.
Comment from Hotel Management
20 Aug 2019 by Roberta General Manager, Hotel Management
We are very happy that you enjoy your stay at Vainilla, it has been our pleasure meeting you.
We wish you to see you again!Roberta
by A verified traveler
Posted 9 Mar 2019
This B&B is quite basic, but definitely worth considering and a good value for the price. The style and decoration of the rooms and the patio eating area are very charming, with bright colors and local art. My room was incredibly clean, in contention for the cleanest room I have ever stayed in.
by A verified traveler from Germany
Posted 29 Aug 2018
Overall excellent! Great value for your money! Roberta, the hostess is extraordinary, super friendly and kind, she made us feel like at home. Her recommendations were always great. Vainilla B&B exceeded our expectations! Breakfast was excellent, home made bread and jams and fresh fruit and juices, phenomenal! We loved it and we would stay there again without a doubt! We took the two front rooms, and stayed there with 3 little kids. Bedrooms were spacious and clean, it was quiet at night, and we felt safe all the time.
Recommended
for Everyoneby A verified traveler
Amazing hospitality
Posted 29 Jul 2018
Pros: The pool was great! No pics of the pool when we booked so was a great bonus. Our 4 year old was super stoked, having at least 2 swims a day
This place was super cute with lots of bright furniture and art everywhere. The host Roberta being the outstanding part......so helpful with everything, including booking us Taxis and telling us about local hot spots.
by A verified traveler
Home away from Home!
Posted 10 Apr 2018 on HotelsMy Fiancé and I loved Vainilla B&B. We recommend to everyone. Roberta is amazing and very friendly. We loved getting to know her! She really takes the time to make sure her guests are happy and comfortable. The rooms and decor are beautiful! She also recommended great attractions and restaurants!
Comment from Hotel Management
11 Apr 2018 by Roberta, Hotel Management
Dear Alexandra, was my honor meeting you at Vainilla B&B!
Thank you very much to share your experience whit us and I hope to see you again soon!
by A verified traveler
Hidden gem away from the tourist area
Posted 8 Feb 2018 on HotelsWe loved our stay at Vainilla Bed & Breakfast! The best part of our stay was the host, Roberta. She was very helpful and took the time to chat with us and gave us a lot of good information. The bathroom was a bit small, but the main room was very spacious. Our room had a/c, but we didn't use it...we found the fan was enough. We really enjoyed breakfast in the morning as well, especially the homemade cakes each day. It's away from the main tourist area which we liked as it felt more authentic but we could still walk there. For us, the personal touch was what made it most enjoyable.
by A verified traveler
Great stay with a great Host
Posted 27 Jan 2018 on HotelsWe were extremely pleased with our stay. Roberta was an excellent hostess. She made sure we knew how to get to the property in advance and stayed up late to welcome us. She was very helpful with all questions and responsive for any issues (the shower head was a bit cracked - 5 minutes later she had fixed it :)) The breakfast which Roberta prepares is all homecooked and very enjoyable (changing everyday). The room was large with plenty of space and a good functional kitchen area. We didn't use the pool but it did look clean and the beach was about 15minutes away. Overall a very good stay and we would recommend and happily return.
Comment from Hotel Management
29 Jan 2018 by Roberta , Hotel Management
Hello Sion thank you for take the time to share your experience.
I m really happy that you enjoy your stay!
I apologise about the pool, we had a problem with the filter and we have to wait for maintenance person comes to fixit, just today has been here.
I promise that the next time you will visit us will be clear ! it has been my pleasure meeting you!
by Helena
Feels like you are at home
Posted 10 Dec 2017 on Hotelswe stayed for a week for our anniversary in Playa Del Carmen. It was perfect location to go to tulum, cenotes, xplor and close to the 5th ave and the beach. The host, Roberta was awesome! She is very nice and helpful, and her place was great! It was decorated so pretty and always clean. She served breakfast with fresh fruits and smoothies, homemade jam and bread, very delicious!
We felt safe staying her place, feels like you are at home.
We would love to go back and stay at her place again.
Comment from Hotel Management
1 Jan 2018 by Roberta, Hotel Management
Dear Helena,
Thank you for share your experience, I ´m really happy read that you stay was enjoyable, for me as well was a big pleasure receive you in my house.
I really hope to see you again!
Roberta
