Ratings based on 980 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
by A verified traveler from san diego
Posted 30 Nov 2024
Bad service and scam
Comment from Hotel Management
2 Dec 2024 by THE PALM, Hotel Management
We hope this message finds you well. We wanted to take a moment to express our sincere thanks for choosing our hotel for your stay in Playa del Carmen. We are pleased to know that you enjoyed your time with us and that we were able to contribute to making your visit a memorable experience. The satisfaction of our guests is our top priority, and your kind words motivate us to continue striving to provide exceptional service. Our team works hard to ensure that every aspect of your stay is comfortable and enjoyable. You will always be welcome at The Palm at Playa, and we look forward to the pleasure of hosting you again in the future. Thank you once again for choosing us and allowing us to be a part of your experience in Playa del Carmen.
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
30 Nov 2024 by THE PALM, Hotel Management
En respuesta a su reciente experiencia durante su estancia en The Palm at playa, lamentamos sinceramente cualquier inconveniente o problema que haya experimentado. Nos esforzamos continuamente por brindar un servicio excepcional, pero entendemos que pueden surgir circunstancias imprevistas que puedan afectar la experiencia de nuestros huéspedes. Valoramos enormemente sus comentarios, ya que nos brindan la oportunidad de mejorar nuestros servicios y rectificar cualquier situación insatisfactoria.Una vez más, lamentamos cualquier inconveniente que haya experimentado y esperamos tener la oportunidad de recibirlo nuevamente para ofrecerle una experiencia mejorada y sin contratiempos.
by A verified traveler
Posted 25 Nov 2024
Rooms are very spacious and clean. However the hotel is very noisy at night due to all the surrounding bars.
Comment from Hotel Management
25 Nov 2024 by THE PALM, Hotel Management
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for choosing our hotel for your stay in Playa del Carmen. We are pleased to know that you enjoyed your time with us and that we were able to contribute to making your visit a memorable experience. The satisfaction of our guests is our top priority, and your kind words motivate us to continue striving to provide exceptional service. Our team works hard to ensure that every aspect of your stay is comfortable and enjoyable. We appreciate your comments, which will be taken into account to improve our services.
by A verified traveler
Posted 20 Nov 2024
Overall everything is very good except for the breakfast is not worth it very simple and take way too long to serve..
Comment from Hotel Management
21 Nov 2024 by THE PALM, Hotel Management
In response to your recent experience during your stay at The Palm at playa, we sincerely regret any inconvenience or issues you have experienced. We continually strive to provide exceptional service, but understand that unforeseen circumstances may arise that may impact our guests' experience. We greatly value your feedback as it provides us with the opportunity to improve our services and rectify any unsatisfactory situations.Once again, we regret any inconvenience you have experienced and look forward to the opportunity to welcome you back to provide you with an improved and seamless experience.
by A verified traveler from Phelan
Posted 20 Nov 2024
Very nice garden and rooftop pool
Comment from Hotel Management
21 Nov 2024 by THE PALM, Hotel Management
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for choosing our hotel for your stay in Playa del Carmen. We are pleased to know that you enjoyed your time with us and that we were able to contribute to making your visit a memorable experience. The satisfaction of our guests is our top priority, and your kind words motivate us to continue striving to provide exceptional service. Our team works hard to ensure that every aspect of your stay is comfortable and enjoyable. We appreciate your comments, which will be taken into account to improve our services.
by A verified traveler
Posted 18 Nov 2024
Second time here in 7 months.. cannot wait to go back again very soon
Comment from Hotel Management
20 Nov 2024 by THE PALM, Hotel Management
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for choosing our hotel for your stay in Playa del Carmen. We are pleased to know that you enjoyed your time with us and that we were able to help make your visit a memorable experience. Our guest satisfaction is our top priority, and your kind words motivate us to continue striving to provide exceptional service. Our team works hard to ensure every aspect of your stay is comfortable and enjoyable. We appreciate your comments, which will be taken into account to improve our services.
by A verified traveler
Posted 18 Nov 2024
I’ve stayed at this property too many times to recall over the past 6 years.Because of the rooftop pool scene it was known throughout PDC as one of the best spots in town,unfortunately not anymore.New Hotel Management and The Pool was a cemetery.The Palm as of now is no longer selling Day Passes,So the pool sadly is no longer the place to be.
Comment from Hotel Management
20 Nov 2024 by THE PALM, Hotel Management
In response to your recent experience while staying at The Palm at playa, we sincerely regret any inconvenience or problem you experienced. We continually strive to provide exceptional service, but we understand that unforeseen circumstances may arise that may impact our guests' experience. We greatly value your feedback as it gives us the opportunity to improve our services and rectify any unsatisfactory situations.Once again, we are sorry for any inconvenience you experienced and hope to have the opportunity to welcome you again to offer you an improved and smooth experience.
by A verified traveler
Posted 15 Nov 2024
Ok
Comment from Hotel Management
16 Nov 2024 by THE PALM, Hotel Management
En respuesta a su reciente experiencia durante su estancia en The Palm at playa, lamentamos sinceramente cualquier inconveniente o problema que haya experimentado. Nos esforzamos continuamente por brindar un servicio excepcional, pero entendemos que pueden surgir circunstancias imprevistas que puedan afectar la experiencia de nuestros huéspedes. Valoramos enormemente sus comentarios, ya que nos brindan la oportunidad de mejorar nuestros servicios y rectificar cualquier situación insatisfactoria.Una vez más, lamentamos cualquier inconveniente que haya experimentado y esperamos tener la oportunidad de recibirlo nuevamente para ofrecerle una experiencia mejorada y sin contratiempos.Una vez más, lamentamos cualquier inconveniente que haya experimentado y esperamos tener la oportunidad de recibirlo nuevamente
by A verified traveler from bridgeport
Posted 12 Nov 2024
The property was nice but dirty the bathroom full of mold
Comment from Hotel Management
13 Nov 2024 by THE PALM, Hotel Management
In response to your recent experience while staying at The Palm at playa, we sincerely regret any inconvenience or problem you experienced. We continually strive to provide exceptional service, but we understand that unforeseen circumstances may arise that may impact our guests' experience. We greatly value your feedback as it gives us the opportunity to improve our services and rectify any unsatisfactory situations.Once again, we are sorry for any inconvenience you experienced and hope to have the opportunity to welcome you again to offer you an improved and smooth experience.Once again, we are sorry for any inconvenience you have experienced and we hope to have the opportunity to welcome you back to The Palm Hotel to offer you an improved and smooth experience.
