Ratings based on 73 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
This hotel is a little treasure and i would absolutely recommend it! We checked in super later after being at Xcaret all day and when we drove up one of the staff came out to the car to greet us, carried our bags and showed us to our rooms.
The rooms are clean, fridge was filled with drinks and snacks for purchase.
Fresh fruit, Mexican bread, and eggs to order for breakfast. And we even had a surprise visit from a small family of spider monkeys! And it was very quiet.
Comment from Hotel Management
24 Nov 2024 by Guest Experience, Hotel Management
Hello MarlainaThank you very much for taking the time to leave your comments! We are delighted to hear that your experience was satisfying. We constantly strive to provide the best possible service, and your words motivate us to keep improving.We sincerely appreciate your visit and look forward to seeing you again soon.
by A verified traveler
Posted 23 Nov 2024
Second time staying at the property! Staff is always friendly and helpful! Cute and intimate property.
Comment from Hotel Management
24 Nov 2024 by Guest Experience, Hotel Management
Hello BernardWe sincerely appreciate your valuable feedback. We are delighted to have been your choice each time and are committed to continuously improving to offer you an even more exceptional experience on your next visit.We eagerly look forward to welcoming you back to our facilities. Thank you for trusting us!
by A verified traveler from Isabela
Posted 4 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Guest Experience, Hotel Management
Hola ArnaldoMuchas gracias por dejarnos tu calificación, ésta es muy valiosa para nosotros y nos alegra ver que disfrutaste tu estanciaTe esperamos con gusto de regreso
by A verified traveler from Centralia
Posted 3 Nov 2024
We enjoyed this place greatly. Staff was attest, inviting, and friendly answering any questions we had about the are and where to go. Rooms were clean and felt like we were stay in the treetops. Food was good and best of all there were wild monkey’s that came to visit every morning and yes bananas were provided. lol We would totally stay here again.
Comment from Hotel Management
12 Nov 2024 by Guest Experience, Hotel Management
Hello Brian,Thank you for the wonderful review! We're thrilled you enjoyed your stay, from the treetop views to the friendly staff and morning visits from the monkeys. We’d love to welcome you back for another memorable experience!
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Guest Experience, Hotel Management
Hola Zinnia,Muchas gracias por tu valiosa calificación, esta es muy importante para nosotros. Siempre eres bienvenida en nuestras instalaciones, ¡esperamos tener el placer de verte muy pronto! ¡Saludos cordiales desde Playa del Carmen!
by A verified traveler
Posted 13 Jul 2024
Comment from Hotel Management
25 Jul 2024 by Guest Experience, Hotel Management
Hola Daniela,Muchas gracias por tu valiosa calificación, esto es muy importante para nosotros. Siempre eres bienvenida en nuestras instalaciones, ¡esperamos tener el placer de verte muy pronto! ¡Saludos cordiales desde Playa del Carmen!
by A verified traveler
Posted 8 Jul 2024
Great location if you're visiting Xcaret or Xenses - it's just 5 minutes away! The staff is very friendly and courteous, they moved our room location to the one on the first floor since there are so many mosquitoes on the ground floor. The pool was out of service, but this was due to the Hurricane (Beryl) and understandable.
Comment from Hotel Management
25 Jul 2024 by Guest Experience, Hotel Management
Hello Abhishek,Thank you for your kind review! We are delighted to hear that you enjoyed our convenient location and friendly staff. We appreciate your understanding regarding the pool being out of service due to Hurricane Beryl. We hope to welcome you back soon under better conditions!Best regards
by A verified traveler
Posted 3 Jul 2024
Loved this hotel the breakfast was amazing !! The was friendly and soo nice this was one of my most favorite hotels in Mexico and I’ve been 7 times
the only thing I didn’t like was the bugs need better pest control in rooms got bit up
Comment from Hotel Management
8 Jul 2024 by Guest Experience, Hotel Management
Hello Katelyn,Thank you for your feedback! We're thrilled to hear you loved our hotel and enjoyed the amazing breakfast. We apologize for any inconvenience caused by the bugs and will work on improving our pest control in the rooms. We hope to welcome you back for an even better experience next time!
by A verified traveler
Posted 22 Jun 2024
Excelente place to get away, the staff, the food was one of the best.
Comment from Hotel Management
24 Jun 2024 by Guest Experience, Hotel Management
Hello Rosie,Thank you very much for taking the time to leave your comments! We are delighted to hear that your experience was satisfying. We constantly strive to provide the best possible service, and your words motivate us to keep improving.We sincerely appreciate your visit and look forward to seeing you again soon.
by A verified traveler
Posted 13 Jun 2024
Nice rooms, friendly staff. Enjoyed feeding the spider monkeys. Quiet serene place to stay for a jungle feel
Comment from Hotel Management
13 Jun 2024 by Guest Experience, Hotel Management
Hello Izabella,Thank you very much for taking the time to leave your comments! We are delighted to hear that your experience was satisfying. We constantly strive to provide the best possible service, and your words motivate us to keep improving.We sincerely appreciate your visit and look forward to seeing you again soon.
