Ratings based on 806 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Great people very accommodating. Lots of construction noise and music too loud t restaurants and beach
Comment from Hotel Management
21 Nov 2024 by Ilse Jordan, Web Relations., Hotel Management
Dear Lois,We would like to thank you for taking the time to write such a kind comment. It is a pleasure to read that you really enjoyed your trip, the facilities and the service that day by day we strive to improve, in order to offer the best experience to our guests.We look forward to welcoming you again at Sandos Hotels & Resorts.Best regards, Ilse Jordan Web Relations
by A verified traveler from Elgin
Posted 10 Nov 2024
Friendly staff
Comment from Hotel Management
21 Nov 2024 by Ilse Jordan, Web Relations., Hotel Management
Dear Virginia,On behalf of Sandos Hotels & Resorts Resort, we would like to thank you for your stay at Sandos Hotels & Resorts, and for taking the time to share your experience with us. We are very happy to read that your experience was amazing and that we were able to meet your expectations.Thank you very much for your kind comments about our facilities, services and staff, comments like yours motivate us continuously to maintain the quality of service we offer.We look forward to welcoming you again in the near future.Best regards, Ilse Jordan Web Relations
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Ilse Jordan, Web Relations., Hotel Management
Dear Jaya,Thank you very much for your review, we would have loved to hear from you.We look forward to welcoming you back.Ilse Jordan, Web RelationsSandos Hotels & Resorts
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Ilse Jordan, Web Relations., Hotel Management
Dear Tiffany,Thank you very much for your feedback. We would have loved to hear your opinion and why, as it would help us to stay focused on guest satisfaction.We hope to welcome you back and give us the opportunity to change your perception. Sincerely,Ilse JordanWeb Relations.
by A verified traveler
Posted 29 Oct 2024
Beautiful Landscape
Comment from Hotel Management
4 Nov 2024 by Ilse Jordan, Web Relations., Hotel Management
Estimado Victor,Agradecemos mucho su reciente visita y por haberse tomado el tiempo de escribir sus comentarios, realmente nos hace feliz saber que tuvo una excelente estancia con nosotros; Muchas Gracias por habernos dado la oportunidad de haberlo hospedado.Esperamos verlos en sus próximas vacaciones y consentirlo aquí en Sandos Hotels & Resorts.Saludos cordiales, Ilse Jordan Web Relations.
by A verified traveler
Posted 16 Sep 2024
My check in was bad. Had to wait longer than expected for my room. Room was not ready at the time it was supposed to be ready. Check out was bad because I had to pay more than expected
Comment from Hotel Management
19 Sep 2024 by Ilse Jordan, Web Relations., Hotel Management
Dear Bonnica,We appreciate you sharing your comments about your recent stay at Sandos Hotels & Resorts. We regret that your check-in and check-out experience did not live up to your expectations.We are committed to continually improving our services and value every piece of feedback from our guests. Your observation regarding the wait for your room and additional costs has been noted, and we will work to ensure that these aspects are managed more efficiently in the future.We also appreciate your understanding of our philosophy as an eco-resort, where we seek to foster a connection with nature. Your experience is important to us, and we will take your feedback into consideration as we continue to evolve.Thank you again for choosing us. We hope you will give us the opportunity to serve you better in the future.Yours sincerely,Ilse Jordan Web RelationsSandos Hotels & Resorts
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Ilse Jordan, Web Relations., Hotel Management
Estimada Machayla, Muchas gracias por su valoración, nos hubiera encantado conocer su opinión. Esperamos darle la bienvenida nuevamente. Ilse Jordan, Web RelationsSandos Hotels & Resorts
by A verified traveler
Posted 14 Aug 2024
Nature is amazing.
Difficult to make a reservation for dining.
Sidewalk smelling of sewage.
One day, it was applied insecticide when we were at the outside hydrobath and the balcony was filled with smoke.
Comment from Hotel Management
15 Aug 2024 by Ilse Jordan Web Relations , Hotel Management
Dear guest,Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation. Our team is one of the most motivated as we love to know that our guests are having wonderful experiences. Your comments made us so happy and so proud to work in this little piece of Paradise.Best regards and let us know as soon as you are ready to comeback; our great team will be ready to exceed your expectations again!Warm regards,
by A verified traveler
Posted 3 Aug 2024
I didn’t like the fact that we kept asking for face towels and the kept bringing hand towels.
Comment from Hotel Management
9 Aug 2024 by Ilse Jordan, Web Relations , Hotel Management
Dear MidajaFirst of all, thank you for choosing our little paradise for your Mexican holidays!We look forward to welcome you back and give you another unforgettable lifetime experience.Kind Regards,Ilse Jordan Web Relations
by A verified traveler from Burbank
Posted 24 Jul 2024
Great resort for family or all adults. The nature around the resort is great. You see monkeys lizards and other animals
Comment from Hotel Management
9 Aug 2024 by Ilse Jordan, Web Relations , Hotel Management
Dear guest,Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation. Our team is one of the most motivated as we love to know that our guests are having wonderful experiences. Your comments made us so happy and so proud to work in this little piece of Paradise.Best regards and let us know as soon as you are ready to comeback; our great team will be ready to exceed your expectations again!Warm regards,llse Jordan Web Relations
