Ratings based on 1,145 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Amazing resort! Great dining options, beautiful beach, friendly staff.
Comment from Hotel Management
20 Nov 2024 by Érica Reis / E-Concierge, Hotel Management
Dear Sandra,Warmest greetings from the beautiful Mexican Caribbean! Thanks for sharing your experience.We are glad to know that you enjoyed the quality of our service, food, staff attention and beautiful beach, wonderful moments.It's an honor for us to create great experiences, rest assured you will be always welcomed and pampered with our Unlimited-Luxury privileges.We hope that this beautiful stay will make you come back in the future for a new and more special experience.SincerelyÉrica ReisE-Concierge
by A verified traveler
Posted 17 Nov 2024
Secrets Maroma Beach was the perfect honeymoon spot! The service was 10/10 from start to finish. Plenty of food and dining options and the food was delicious (if you like seafood, the grilled fish and ceviche are to die for). The property was super clean - they turn your room 3 times a day. We did the beach and pool cabanas and they are so worth it. Would definitely recommend!!
Comment from Hotel Management
20 Nov 2024 by Érica Reis / E-Concierge, Hotel Management
Dear Ashley,Thank you very much for choosing us to celebrate your honeymoon.We are delighted to know that you enjoyed all the moments you spent, that you found in our resort the best service and attention.Our team is dedicated to ensuring that your every need is met promptly and efficiently.We hope to see you again to offer you a 5-diamond stay once more.SincerelyÉrica ReisE-Concierge
by A verified traveler from Cheyenne
Posted 16 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Érica Reis / E-Concierge, Hotel Management
Dear Chris,Greetings from the paradise of Secrets Maroma Beach Riviera Cancun.We are very committed to provide our guests with an excellent stay, we were very pleased to know from your rating that you enjoyed beautiful days.Please come back in the future, it will be a pleasure to welcome you again.SincerelyÉrica ReisE-Concierge
by A verified traveler
Posted 16 Nov 2024
Amazing resort for a couples vacation.
Beach is perfect. Many restaurants, never had a bad meal (hard to choose which was best). Highly recommend and plan to return!
Comment from Hotel Management
16 Nov 2024 by Érica Reis / E-Concierge, Hotel Management
Dear Leeann,Thank you for visiting us and for sharing your opinion about your experience.We are thrilled that you enjoyed your stay, through the relaxing, indulging, and luxurious atmosphere we strive to create for our valued guests.It was a pleasure to receive you at Secrets Maroma Beach and to give you beautiful memories that will remain in your hearts forever.We will be waiting for you to share new special moments.SincerelyÉrica ReisE-Concierge
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Érica Reis / E-Concierge, Hotel Management
Dear Junaid,Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.SincerelyÉrica ReisE-Concierge
by A verified traveler
Posted 13 Nov 2024
Property well located. Well maintained. And staff members are very friendly, attentive and doing great job with hospitality
Comment from Hotel Management
14 Nov 2024 by Érica Reis / E-Concierge, Hotel Management
Dear Michael,Thank you so much for choosing Secrets Maroma Beach!We are thrilled that you enjoyed your stay, through the relaxing, indulging, and luxurious atmosphere we strive to create for our valued guests.Our team is dedicated to ensuring that your every need is met promptly and efficiently.We hope that this beautiful stay will make you come back in the future for a new and more special experience.SincerelyÉrica ReisE-Concierge
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Érica Reis / E-Concierge, Hotel Management
Dear Kolton Michael,Greetings from the paradise of Secrets Maroma Beach Riviera Cancun.We are very committed to provide our guests with an excellent stay, we were very pleased to know from your rating that you enjoyed beautiful days.Please come back in the future, it will be a pleasure to welcome you again.SincerelyÉrica ReisE-Concierge
by A verified traveler from Dumas
Posted 13 Nov 2024
This is the best resort we have ever stayed at anywhere! It's beautiful, clean, food was great, rooms were excellent and beach was the best!! Will definately be back!! Not one thing wrong.
Comment from Hotel Management
13 Nov 2024 by Érica Reis / E-Concierge, Hotel Management
Dear Mary B,Warmest greetings from the beautiful Mexican Caribbean! Thanks for sharing your experience.We were delighted to hear that you enjoyed all the moments you had and that you rated us as the best resort you have ever stayed in.Our team is dedicated to ensuring that your every need is met promptly and efficiently.We hope that the unforgettable moments will remain as great memories and when you want to come back, we will be with open doors to welcome you and give you new moments of happiness. Warm greetings from all the staff.SincerelyÉrica ReisE-Concierge
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Érica Reis / E-Concierge, Hotel Management
Dear Janessa,Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.SincerelyÉrica ReisE-Concierge
by A verified traveler
Posted 12 Nov 2024
Just average. Small resort with mediocre restaurants. We paid extra for swim out room and the pool wasn’t heated and too cold to get in. Once we complained they turned on the heat but it was our last day. I’ve been to many all inclusives and it bewilders me how this resort has 5 star reviews.
Comment from Hotel Management
13 Nov 2024 by Érica Reis / E-Concierge, Hotel Management
Dear John Matthew,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations and that certain aspects of your stay were disappointing.The swim out pool heaters are turned on in the cold season, we are always attentive to our customers, we listen to your comments and quickly seek to meet all your requests. We will continue working on our quality standards to improve future stays thanks to your feedback.If you consider giving us another opportunity to take care of you, please do not hesitate to contact me directly in order to follow up on your reservation personally.SincerelyÉrica ReisE-Concierge
