Ratings based on 279 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
Great room, noisy till 11pm or 12, live music across the street.
Comment from Hotel Management
7 Jan 2025 by Riviera Maya Suites , Hotel Management
Thank you very much for your guest comment, those are very important for us. It is true our units facing 5th Avenue are noisy, for a quiet place we always do recommend our garden view apartments ;-)
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Simona/ Riviera Maya Suites, Hotel Management
Muchas gracias!
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Riviera Maya Suites , Hotel Management
Muchas gracias!
by A verified traveler
Posted 24 Dec 2024
The room was not clean . There was fungus smell in the room and hallway . Complain to front desk but they did not care . Bed sheet were not clean and smell bad .
Comment from Hotel Management
26 Dec 2024 by Simona/ Riviera Maya Suites, Hotel Management
Dear Loai, we are sorry for the inconvenience you has at our Condo Hotel. We will check the situationw with our team.The guest comments are very important for us to improve our services.Kind regards,
by A verified traveler
Posted 24 Dec 2024
Property looked better in pictures.
Comment from Hotel Management
24 Dec 2024 by Riviera Maya Suites , Hotel Management
Thank you for your guest comment, this is very important for us.
by A verified traveler from mississauga
Posted 23 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Riviera Maya Suites , Hotel Management
Muchas gracias!
by A verified traveler
Posted 13 Dec 2024
Convenient location in a very touristy town. Nice pool. Room smelled of mould and loud noise from the nearby bar. Wifi doesn’t work in room. Good cleaning.
Comment from Hotel Management
13 Dec 2024 by Simona/ Riviera Maya Suites, Hotel Management
Thank you very much for your guest comment, which is very important for us to improve our services.
by A verified traveler
Posted 7 Dec 2024
The property is traditionally Mexican and very well maintained. The gardens are lush and well cared for. It can get noisy on the weekends but the rest of the week is fine.
Comment from Hotel Management
8 Dec 2024 by Riviera Maya Suites , Hotel Management
Thank you so much for your visit!
by A verified traveler
Posted 1 Dec 2024
Me gusto mucho el concepto de los bungalós que están entre tipo jungla , para los que buscan hospedarse en algo diferente .
Lo único que deben arreglar es el agua de la regadera que no se podía acomodar a temperatura Normal , o salía el agua muy caliente o salía muy fría .
Comment from Hotel Management
2 Dec 2024 by Simona/ Riviera Maya Suites, Hotel Management
Hola Fani, muchas gracias por su visita y por tomarse el tiempo de escribir sobre su experiencia en nuestras Riviera Maya Suites. Los comentarios de huéspedes son muy importantes para nosotros, para poder mejorar constantemente nuestro servicio.Hasta pronto!
by A verified traveler
Posted 19 Nov 2024
My favorite place in Playa!!
Comment from Hotel Management
19 Nov 2024 by Simona / Riviera Maya Suites , Hotel Management
Thank you so much for your visit Cindy!
