Ratings based on 9 Verified Reviews
4.3 Room cleanliness
5.0 Service & staff
5.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jun 2024
Beware! We err completely deceived! First, I was contacted and told that our place had a water leak and asked if we would mind moving. I said only if it is an upgrade. I was told it would be an upgrade snd the location was better so I agreed. Upon arrival, we were locked out and no one around to let us in. Finally a resident open the door for us. We entered and had to walk up two flights of stairs with heavy luggage (no ramps) and I wish I could show the picture of the property I took but if you imaging uncle Effie in National lampoons vacation and what his place would look like, this is it! The two pools were 1/3 filled with dirty water, construction tape everywhere, the buildings were old and needed paint and rusting. It was a complete joke. I immediately called the booking company and no response for an hour. They offered to move us again to another place that looked bad and older in the pics so I had little hope it would be better. We ended up just leaving and going somewhere else that I found elsewhere. Do not be deceived by the nice photos they provide! They are old and nothing like what you get. Shame on them - this ruined our entire first day of vacation. A day wasted!!
by A verified traveler from memphis
Posted 6 May 2024 on Travelocity
Right on the beach. Customer service was good. I would stay again & recommend to others
by A verified traveler
Posted 7 Apr 2023 on Hotels
by A verified traveler
Posted 14 May 2021
Loved that the beach is at walking distance and also la 5ta Avenida. So many restaurants close to this hotel.
Comment from Hotel Management
17 May 2021 by Bric, Hotel Management
Gracias! vuelvan pronto!
by A verified traveler
Posted 14 Jan 2021 on Hotels
Comment from Hotel Management
16 Feb 2021 by EA, Hotel Management
Hola nos gustaría saber que no le gustó del departaento para poder mejorarlo!
gracias
Recommended
for Everyoneby A verified traveler from Texas
A Nice taste of home on the go!!!!
Posted 1 May 2018 on Travelocity
Pros: Its cleanliness, modern look and friendly staff and location to the festivities and tourist areas of interest
Cons: The roads surrounding the condo could be improved, but other wise we were happy.
Location: We were centrally located to the beach, 5th avenue restaurants and shops as well as near several beatiful resorts .....
Having some doubts about where to go in a country foreign to your normal surroundings, we chose this little slice of home to hang our hat on.
The condo we stayed in felt very much like a home away from home. This place allowed us the opportunity to enjoy our down time from being tourist as well as a place to recover between rounds. Its location could not have been more ideal as we were within 50 yards of the beach located at the end of Calle 38 Norte, and no more than 75 yards from the busselling 5th Avenue shops and restaurants. I must say that staying where we were gave us a sense of security and made enjoying our time much more attainable. Our host were very accomodating and checked on us frequently to ensure we were being taken care of. The condo was fully stocked with anything aside from groceries that you could possibly need or want. This included TV's in every room, cable, dvd's and a full dining and patio area that overlooked the ground floor pool.. The rooftop pool was amazing with amazing views of the water and surf...
We would definately recommend this place to anyone wanting a place to feel like home while they are visiting Playa Del Carmen......
Comment from Hotel Management
5 May 2018 by BRIC TEAM, Hotel Management
Dear J;
Thank you so much for your comments , we really apreciate them is very important for us! we will share your experience with all our staff , we hope to see you very soon in Playa del Carmen!
by A verified traveler
Posted 9 Apr 2024
Super bien placé. Zone touristique. Hébergement de bonne qualité mais vieillissant.
by A verified traveler
Posted 16 Jul 2019
Departamentos amplios. Yo pondría además un techo sobre una fracción de ambas albercas.
Comment from Hotel Management
18 Jul 2019 by Estefanía, Hotel Management
Muchas gracias por sus comentarios, tomamos muy en cuenta las opiniones de nuestros huéspedes.
Esperamos hayan disfrutado del departamento, y vuelvan pronto.
Saludos
by A verified traveler
Posted 19 Apr 2017 on Hotels
Una agradable estancia
