Ratings based on 728 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
by A verified traveler
Posted 16 Dec 2024
Room smelled like mold
Comment from Hotel Management
16 Dec 2024 by Michelle, Hotel Management
Hello dear Mallory.We appreciate the time you have taken to rate usThe opinions of our guests are very important to us, so we will take the task of communicating it to the corresponding areas to provide an immediate solution and ensure that this does not happen again.We appreciate your preference.Best regards.
by A verified traveler
Posted 13 Dec 2024
We had an amazing time here at the Princess Family Club. Staff was nice, food was decent, lots of different places to eat and swim, the beach was sensational! If you don't like to walk this isn't the place for you. We walked a LOT. There are shuttles that can transport you around. But it was perfect for us and our 8 year old. The wildlife is so neat here, too! We will come back again for sure.
Comment from Hotel Management
14 Dec 2024 by Michelle, Hotel Management
Hello dear Sarah.We are very happy with the great satisfaction you have had from a great vacation at Princess Hotels.We love to know that you have enjoyed our great facilities, places to relax, have fun and great cuisine in contact with the beautiful flora and fauna that characterizes the region.We are excited to have you visit very soonBest regards
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Michelle, Hotel Management
Hello dear Alexsander.Thank you for giving us your rating on your stay with us.We would love to know your points of dissatisfaction that caused the low rating you left us. This will allow us to identify areas of improvement and work on them to ensure that our guests enjoy a satisfactory stay.We look forward to seeing you very soonBest regards
by A verified traveler
Posted 2 Dec 2024
We enjoy staying in the Princess, all was amazing.
Comment from Hotel Management
2 Dec 2024 by Michelle, Hotel Management
Hello dear Alena.We are very grateful for your positive rating of your stay with us.We love to know that you have enjoyed our refreshing and large pools as well as our facilities and the great variety of cuisine that you can taste in different locations with beautiful landscapes. We appreciate your extremely positive comments.We hope to see you very soon and that you can continue enjoying the magic of Princess Hotels.Best regards
by A verified traveler
Posted 1 Dec 2024
Have nice for family vacation
Comment from Hotel Management
1 Dec 2024 by Michelle, Hotel Management
Hello dear Jeffrey.We appreciate that our team always welcomes you and creates authentic moments on your vacation, we are also very pleased that you have enjoyed our facilities in a big wayWe hope to see you soon on your next visit to the Riviera Maya.Kind regards
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Michelle, Hotel Management
Hello dear Marcel!We are very grateful for the rating. We would have loved for you to share more about your stay with us. This would help us, in the form of suggestions, to identify how we can further improve the service we provide to our guests every day.We hope to see you soon!Kind regards
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Michelle, Hotel Management
Hello dear Hsuan.We appreciate you giving us your rating on your stay with us.We would love to hear about your points of dissatisfaction that led to the low rating you left us. This will allow us to identify areas for improvement and work on them to ensure that our guests enjoy a satisfactory stay.
by A verified traveler
Posted 18 Nov 2024
Wonderful staff and the family club was perfect for kids 0-10! Would gladly return. One suggestion would be a daytime snack/dining option for family club as my kids were so tired and hungry in the evenings (ages 3&5) that they barely made it to the 6pm buffet opening time and we had to go to the main resort sport bar to get them food before the buffet opened.
But this place was excellent and so nice to have so many families near by and swim out room was fantastic! Thank you all
Comment from Hotel Management
19 Nov 2024 by Michelle, Hotel Management
Hello dear Jenny.We appreciate your extremely positive comments about your stay with us. We love knowing that you have enjoyed our entertainment, gastronomy and relaxation areas for all ages, with excellent service provided by our collaborators who shine with their authentic personality and create authentic moments for our special guests.We hope to see you very soon.Best regards.
by A verified traveler
Posted 18 Nov 2024
We loved the themed restaurants and huge territory. Great services, however some staff need to be trained properly. Additionally, we were denied in breakfast to go when we checked out at 5 am to the airport
Comment from Hotel Management
19 Nov 2024 by Michelle, Hotel Management
Hello dear Liubov.we appreciate the time you have taken to share your experience and rating of your stay with us.At Princess Hotel we love that our guests feel welcome at all times and have the best experience enjoying our areas, gastronomy and relaxation for all ages. We also appreciate your comments, we will take on the task of investigating further into what happened. Please remember that it is not permitted to take food out of the hotel.We hope to see you very soon and improve your experience.Best regards.
