Ratings based on 955 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Picked this resort for my birthday trip and I am so glad I did. The property is beautiful. The view from my room was amazing!! The staff had the best customer service and made us feel so welcome. This resort is all inclusive and all of the restaurants had delicious food. When I came back to my room on my birthday, there was a piece of cake and champagne. I will definitely return to this resort!!
Comment from Hotel Management
2 Jan 2025 by Hotel Management , Hotel Management
Dear Jaime,Thank you for choosing Playacar Palace to celebrate your birthday, and for sharing such a wonderful review! We are thrilled to hear that your stay was so memorable. It brings us great joy to know that the beauty of our property, the amazing view from your room, and the warm service from our staff made you feel so welcome. We’re also delighted that you enjoyed the dining options and the special birthday surprise in your room. We look forward to welcoming you back for another unforgettable experience. Warm regards, Playacar Palace.
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Hotel Management , Hotel Management
Dear Mrs. Martha,Thank you for sharing your wonderful experience with us! It brings us great joy to know that your stay was memorable and enjoyable.We sincerely look forward to the opportunity of welcoming you back to Playacar Palace in the near future.Kind regards,Playacar Palace
by A verified traveler
Posted 30 Dec 2024
Good size for us, you were able to get to know the staff. This is not a gigantic facility which we liked. The staff were great, friendly, helpful, very attentive, specifically the service staff and activities staff, specifically Eric.
Plenty of activities to break up the day to keep teens & adults busy if you were not planning to leave the property. Very good restaurants also with friendly, helpful staff.
The rooms were nice, except for the size of the beds We are a family of four with teenagers and the beds were doubles. We assumed we could get a rollaway and they did not have any. There is a huge tub in the room that takes up space. Would make more sense to see a pull out couch or queen beds. Everything else in the room was great. Large shower with separate sink area. I would recommend this place to others. Thank you
Comment from Hotel Management
31 Dec 2024 by Hotel Management , Hotel Management
Dear Mrs. Jill,Thank you for taking the time to share your thoughtful review. We are delighted to hear that you enjoyed the intimate size of our resort, which allowed you to connect with our staff and appreciate their friendliness, helpfulness, and attentiveness. Your kind words about Eric and our service and activities staff will certainly be shared with them—they will be thrilled to know they contributed to your positive experience. It’s wonderful to hear that our activities and dining options met your expectations and helped make your stay enjoyable for both teenagers and adults.We hope to have the pleasure of welcoming you and your family back in the future for another memorable stay. Warm regards, Playacar Palace.
by A verified traveler
Posted 29 Dec 2024
Service was great. Front desk check-in process could be quicker. Great smaller property with nice beach and pool. Enjoyed with four other families and lots of pool volleyball and activities. Entertainment was great. We went over Christmas week. Can’t go wrong with palace. If I could change one thing it would be queen beds. :) thanks!
Comment from Hotel Management
30 Dec 2024 by Hotel Management , Hotel Management
Dear Mr. Brian,Thank you for your kind review. We are pleased to hear that you enjoyed our service, beach, pool, and entertainment during your stay. It’s wonderful that you had a great time with your family and friends. We appreciate your feedback on the check-in process and the bedding, and we will take this into consideration as we continue to improve our offerings.We look forward to welcoming you back in the future. Warm regards,Playacar Palace.
by A verified traveler
Posted 28 Dec 2024
Great option for family vacation. Lots of activities for kids to enjoy. Friendly and helpful staffs. Dinner choices is bit less but good enough for short time stay. Will recommend this resort for family!
Comment from Hotel Management
30 Dec 2024 by Hotel Management , Hotel Management
Dear Xin,Thank you for taking the time to share your feedback. We are thrilled to hear that you and your family had an enjoyable stay full of activities.It's wonderful to know that you found our staff friendly and helpful, as we take great pride in providing exceptional service to all of our guests. We appreciate your feedback regarding the dining options.We are grateful for your recommendation and hope to welcome you and your family back for another memorable vacation in the future.Warm regards,Playacar Palace.
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Hotel Management , Hotel Management
Dear Mrs. Lynn,Thank you for your kind words about your stay at Sun Palace. We are delighted to know that you had a positive experience with us. It was our pleasure to host you, and we look forward to welcoming you back for another wonderful stay in the future. Warm regards, Playacar Palace.
by A verified traveler
Posted 20 Dec 2024
It is a compact property.I was very disappointed at first since we always stayed in bigger resorts.However I find the resorts to be somehow boutique resort.
Good restaurants option and great coffee shop however it is lacking on night entertainment.
Very close to 5th Ave.Room was clean.Expedia VIP is a joke.
Overall recommended.
Comment from Hotel Management
20 Dec 2024 by Hotel Management , Hotel Management
Dear Bayram,Thank you for taking the time to share your thoughts about your recent stay at Playacar Palace. We are delighted to hear that you appreciated the ambiance of our property, as well as the variety of dining options and the quality of our coffee shop. Your kind remarks about the cleanliness of your room are greatly valued and will be shared with our housekeeping team.We appreciate your feedback regarding the entertainment options, and we will take it into consideration as we continue enhancing the guest experience. We look forward to the opportunity to welcome you back and provide an even more memorable experience in the future.Warm regards,Playacar Palace.
by A verified traveler
Posted 16 Dec 2024
Honeymoon relaxation - the resort was great! We did wish that there would have been an area by the pool without kids though.
Comment from Hotel Management
17 Dec 2024 by Hotel Management , Hotel Management
Dear Mrs. Laura,Thank you for choosing us for such a special occasion as your honeymoon. We are thrilled to hear that you had a great experience at Playacar Palace and enjoyed your time with us.We hope to welcome you back in the future for another memorable stay.Warm regards,Playacar Palace.
by A verified traveler
Posted 11 Dec 2024
Had an amazing time with friends. I would definitely come back to this hotel. Food and drinks where on point. Everyone was so nice and friendly.
Comment from Hotel Management
12 Dec 2024 by Hotel Management, Hotel Management
Dear Carla, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an amazing time with your friends and that you enjoyed the food, drinks, and friendly service. It’s always our goal to provide a welcoming and enjoyable experience for our guests. We can't wait to welcome you back for another great stay.Respectfully,Playacar Palace
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Hotel Management, Hotel Management
Dear Yulia,Thank you so much for the perfect 5/5 rating! We're delighted to hear that you had an excellent experience with us. Your feedback means a lot, and we look forward to welcoming you back for another amazing stay!Respectfully,Playacar Palace
