Ratings based on 2,255 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
The staff was amazing. Good food. Fun times.
by A verified traveler from Calgary
Posted 21 Nov 2024
The staff - from the restaurants to the room cleaners to the bar and reception were awesome!!! Extremely helpful and friendly. I was not crazy about how the hotel was split up into so many sections.
by A verified traveler
Posted 20 Nov 2024
This was our second stay here. Swim out suites are perfect. Service was great. Resort is clean. Restaurants seemed a little better this time but were not bad last trip. This resort offers a fantastic value. (get a swim-out). We will be back.
by A verified traveler
Posted 19 Nov 2024
Facility, beach, staffs and food were all excellent.
Comment from Hotel Management
20 Nov 2024 by Econcierge, Hotel Management
Thank you for your comments Junko. See you soon
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Econcierge, Hotel Management
Thank you
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Econcierge, Hotel Management
Thank you
by A verified traveler
Posted 18 Nov 2024
This is a great place to stay if you’re able to get a fair price. It is the middle of the road… not great but defiantly not bad. It’s older and still in good condition. The pools are great and walk-out pools from your room are a great addition. Beach is clean with a bar and food available without having to walk into the resort. AC in the room was amazing with comfortable beds and black out shades. There is wild life around but they didn’t bother us one bit. The gym has enough equipment to get a good workout in. Negatives were that food was not bad but mediocre. We booked a message and it was horrible. Save your money and book one at home before or after your visit. The trip was a long weekend kid free getaway for my wife and I. I would recommend if you book a deal. Not full price
by A verified traveler
Posted 18 Nov 2024
Great hotel withing budget; you'll get what paid for... The staff (SOME) wasnt nice
Comment from Hotel Management
19 Nov 2024 by Econcierge, Hotel Management
Thank you for your feedback! We're glad to hear that you found our hotel to be a great value. We truly appreciate your honesty regarding the staff, and we sincerely apologize if some of our team members did not meet your expectations. We are committed to improving the overall guest experience, and your comments will be shared with our team to ensure we provide a consistently warm and welcoming environment for all of our guests. We hope to welcome you back in the future!
by A verified traveler
Posted 18 Nov 2024
Needs more staffing, NEED to make people aware of dress code
Comment from Hotel Management
19 Nov 2024 by Econcierge, Hotel Management
Thank you for your feedback. We appreciate you bringing this to our attention. We understand the importance of having adequate staffing and will certainly look into improving this aspect to enhance the guest experience. Additionally, we will make sure to raise awareness of the dress code to ensure a more consistent and enjoyable atmosphere for all guests. Your input is invaluable as we strive to improve.
by A verified traveler
Posted 18 Nov 2024
Spa massage was very good
Comment from Hotel Management
18 Nov 2024 by Econcierge, Hotel Management
We're thrilled to hear that you enjoyed the spa service! It was a true pleasure to pamper you and provide a relaxing experience.
