Ratings based on 665 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
by A verified traveler from Lima
Posted 8 Oct 2024
This hotel is a hidden gem by the beach. The staff is always attentive to your needs and deserve our praises. The food and drink options were always top quality. Rooms and cabins are clean and well equipped. Cabins are a bit more rustic, but each is independent and provide a sense of being alone in paradise.
I would highly recommend this hotel for stays in Playa del Carmen and will return in the future.
by A verified traveler
Posted 7 Oct 2024
Our family is obsessed with this place. Three times in a raw we are coming back - the best option for the vacation with little kids, great food, f&b team is just the best. What I would like to improve that reception would be more friendly to the returning customers - we were never treated like we are returning guests - maybe plate with fruits or some nice letter that the hotel is glad we are back. Its been worthy experience with Mexico and the hotel. Thank you for having us!
by A verified traveler
Posted 3 Sep 2024
Beautiful however jet ski during the days loud and Music was at bar was played until 11pm and loud for beach bungalows near the bar.
by A verified traveler
Posted 28 Aug 2024
Nos quedamos en una cabaña a unos pasos de la playa, salir de tu cuarto y tener una hamaca rodeada de palmeras y caminar hacia la playa que está súper cerca es hermoso!
El desayuno y cena excelentes! Con el personal del restaurante que nos trataron como familia.
Me encantó todo
by A verified traveler
Good overall with some systemic flaws
Posted 8 Aug 2024 on HotelsNice quiet hotel good for family and small children. Good and safe place to stay.
Excessive tipping culture after every meal and service which can account for a hefty sum. Rigged monopoly overpriced taxi system associated with the hotel. Outdated meals and not the best drinks I’ve had in Mexico.
by A verified traveler
Family Trip
Posted 3 Aug 2024 on HotelsFamily trip and a friends bday. Front desk staff all very friendly and accommodating. Service for breakfast & dinner fantastic, flexible to meet your dietary requirements. Food was very good. Martin is an exceptional server! They even surprised my friend for her bday with a cake and came to sing. Love the rustic and zen vibes- like tulum. Only improvement, rooms could use some upgrading. Will definitely recommend to friends/family.
by A verified traveler
Posted 1 Aug 2024
by A verified traveler
Posted 26 Jul 2024
by A verified traveler from Fort Lee
Posted 24 Jul 2024
A beautiful property on the beach. If you want to relax and enjoy the sun, this is the place for you. It's quiet and serene. I loved that they turned off the music on the beach at request so that we can enjoy the quiet.
I love their gorgeous yoga studio and daily classes. Massage on the beach was amazing.
I really liked the general decor and vibe of the place. Really chic and natural.
I'd totally come back.
