Ratings based on 997 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Guest Service Center Management., Hotel Management
Dear Allison Olga,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Guest Service Center Management., Hotel Management
Dear Natallya V,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
by A verified traveler
Posted 10 Dec 2024
There was always something going on that was interesting, they carved up a whole tuna in the front lobby for dinner. It was awesome to watch.
Comment from Hotel Management
11 Dec 2024 by Guest Service Center Management, Hotel Management
Dear Nolan,Thank you very much for this kind review of your recent stay.It is delightful to hear that our live tuna carving event provided an inspiring and elegant touch to your stay, truly immersing you in the unique experiences we offer.Thank you for acknowledging the cleanliness of your room, our team is mindful to ensure a harmonious and sophisticated environment for our esteemed guests. Your appreciation for the variety of amenities in your room is also warmly received; we aim to create a carefree and luxurious experience tailored to every individual who visits us.We look forward to seeing you again soon.Best regards,Guest Service Center Management
by A verified traveler
Posted 7 Dec 2024
I loved everything here but the food was okay I only liked the hibachi food
Comment from Hotel Management
9 Dec 2024 by Guest Service Center Management, Hotel Management
Dear Rebecca,Thank you very much for your kind review.It is heartening to know that our commitment to cleanliness and overall hotel condition met your expectations, enveloping you in the harmonious and sophisticated ambiance we strive for.Our team is delighted that the service provided during your stay was reflective of our high standards, ensuring a carefree and inviting experience for our guests. We appreciate your fondness for our hibachi offerings at Bana Family, where the fusion of flavors and culinary spectacle come together for an inspiring dining experience.We regret to hear that not all culinary experiences align with your tastes, but we're glad you found a favorite among our diverse gastronomic options.It would be a pleasure to welcome you back.Best wishes,Guest Service Center Management
by A verified traveler
Posted 5 Dec 2024
Nice, long beach and helpful staff.
Comment from Hotel Management
6 Dec 2024 by Guest Service Center Management, Hotel Management
Dear Olga,Thank you very much for your kind review.It delights us to hear that our pristine beach and the attentiveness of our staff contributed to a memorable experience.We are thrilled that the cleanliness of our rooms met your impeccable standards, reflecting our commitment to providing a sophisticated and harmonious environment. In regards to the room amenities and hotel condition, we continually strive for elegance and luxury throughout our resort, and we appreciate your recognition of our efforts.Although our hotel condition did not fully meet your expectations, we assure you that our team is devoted to maintaining a space where luxury and nature coexist in an inviting and relaxed atmosphere.It would be a pleasure to welcome you back.Best wishes,Guest Service Center Management
by A verified traveler from Palisades Park
Posted 5 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Guest Service Center Management., Hotel Management
Dear guest,Thank you for sharing your experience with us.We regret that your stay was not ideal and that the service and attention did not exceed your expectations.We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to revisit us so we can show you the changes we are constantly making.Best regards.
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Guest service center management, Hotel Management
Dear guest,Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management
by A verified traveler
Posted 1 Dec 2024
Overall good property. Good for families with kids.
Comment from Hotel Management
2 Dec 2024 by Guest Service Center Management, Hotel Management
Dear Elena, Thank you very much for your kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to welcome you back. Best wishes,Guest Service Center Management
by A verified traveler
Posted 30 Nov 2024
This is our second time back to Paradisus Playa Del Carmen. It's a really amazing family friendly resort that just really works for our family. We get the master suite and love the huge room. The restaurants are great, the pools are wonderful and the staff if amazing. We like to make our way around the resort during the day and get in a little beach time, pool time and sometimes the amazing water park. It's a real luxury experience at a family friendly laid back resort for a reasonable price. I highly recommend. We will be back again next year.
Comment from Hotel Management
2 Dec 2024 by Guest Service Center Management, Hotel Management
Dear Brian, Thank you very much for this kind review of your recent stay.We're thrilled to hear that your family finds our resort to be an amazing retreat and that our Master Suite's spacious luxury provides the perfect setting for your stay. Our team is overjoyed to know you've enjoyed the sophisticated array of dining options and that our pools served as a source of fun and relaxation. It's delightful to learn how our staff's attentive service contributed to your exceptional experience. We look forward to seeing you again soon.Best regards,Guest Service Center Management
