Ratings based on 57 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
5.0 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
by A verified traveler from Jacksonville
Posted 25 Nov 2024
Unique property in this area. Service was top notch. Food was very good. We only stayed for a weekend so didn't explore a lot of the other amenities but would definitely go back.
Comment from Hotel Management
28 Nov 2024 by GM, El Dorado Maroma, Hotel Management
Dear Scott,Thank you for your kind words about our unique property and top-notch service. We are delighted to hear that you enjoyed the food and had a pleasant weekend stay. We look forward to welcoming you back for an extended visit to explore more of our amenities.Best regards,Hotel Palafitos Overwater Bungalows
by A verified traveler
Posted 12 Nov 2024
Everything about this resort is perfect. The butlers are the best and the food and drink staff. You want for nothing. Enrique and Pilar our butlers were fantastic. Food is fabulous!!
Comment from Hotel Management
28 Nov 2024 by GM, El Dorado Maroma, Hotel Management
Dear Danette Kay,Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and found our butlers, Enrique and Pilar, as well as our dining options, to be exceptional. Your kind words motivate us to maintain our high standards.Best regards,Hotel Palafitos Overwater Bungalows
by A verified traveler
Posted 10 Nov 2024
Had a wonderful time. Aside from an awesome room, the best were the dedicated butlers that always available. We could order in our room anytime we wanted, all included. We could also enjoy the activities and restaurants at their sister hotel next door which is a short walking distance. Thanks!
Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Thank you so much for your feedback! We look forward to seeing you again on your next trip.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Chief the village , Hotel Management
Dear Jency,Thank you so much for rating us 5 out of 5! We truly appreciate you taking the time to share your experience, and we're delighted to know that you enjoyed your stay with us.We look forward to welcoming you back for another memorable visit!Warm regards,
by A verified traveler
Posted 31 Oct 2024
Me and my husband celebrated our 15 year anniversary and were treated like royalty throughout our whole trip. The staff treated us as if we were the only ones on the resort and were available for us 24/7 and always checked on us and our needs. El Dorado Resort was also very well maintained and had beautiful grounds, restaurants, beach, and pools.
Comment from Hotel Management
1 Nov 2024 by Hotel Manager, Hotel Management
Thank you so much for your feedback! We look forward to seeing you again on your next trip.
by A verified traveler
Posted 26 Oct 2024
This was the best resort I've stayed at. The attention to customer service was amazing. We had 2 butlers Samantha and Janet that they went over and beyond for us. From the beach service to the restaurant and room service we wanted for nothing. I've never been on a resort where the food was amazing every meal. Definitely can't wait to return.
Comment from Hotel Management
27 Oct 2024 by Chief the village , Hotel Management
Dear Tannesha,Thank you so much for sharing your wonderful experience with us! We’re thrilled to know that your stay exceeded your expectations and that Samantha and Janet were able to make it truly special. Our team is dedicated to providing an exceptional level of service, and it’s a joy to hear they went above and beyond for you.We’re also delighted that you enjoyed every meal, as our culinary team puts a lot of passion into crafting unforgettable dining experiences. We can’t wait to welcome you back and create even more cherished memories together.Warm regards,
by A verified traveler
Posted 23 Oct 2024
The food was amazing
Comment from Hotel Management
25 Oct 2024 by Hotel Manager, Hotel Management
Thank you for your comment; we truly appreciate it! We look forward to welcoming you again in the future.
by A verified traveler
Posted 13 Oct 2024
My wife and I just returned tonight from a 3 night stay for our 6th anniversary. I could never say enough how wonderful the bungalows were, how amazing the staff was (shout out to Aimee and Fernando!!!). Our stay was absolutely perfect, the food was amazing and the views are legitimately paradise.
Comment from Hotel Management
15 Oct 2024 by Chief the village , Hotel Management
Dear Charles,Thank you so much for taking the time to share your wonderful experience with us! It was an absolute honor to have you and your wife celebrate such a special occasion at our bungalows.We are thrilled to know that everything—from the stunning views to the food—exceeded your expectations. Your kind words about our team, especially Aimee and Fernando, mean the world to us. I’ll make sure they receive your heartfelt recognition, as they take great pride in creating memorable stays for our guests.Knowing that your 6th-anniversary celebration was “absolutely perfect” brings us immense joy. We would love to welcome you back for more moments of joy and relaxation—perhaps for another anniversary or whenever you're ready for a return to paradise!Please don’t hesitate to reach out if we can assist with future stays or if there is anything else we can do for you.Warm regards,
by A verified traveler
Posted 12 Oct 2024
We booked elite bungalows on the water and yet four of the 10 ocean facing bungalow rooms have an ugly water barrier in front of ocean. It’s disappointing and also as it is misleading from photos on the hotel website. We were moved two rooms away yet it’s imperative the hotel needs to inform the consumer in advance to spending $1,800 a night! Staff is excellent but in no way can I recommend this property
Comment from Hotel Management
13 Oct 2024 by Palafitos Overwater Bungalows, Hotel Management
Dear Sheila, We sincerely apologize for the inconvenience you experienced during your stay with us. Your feedback regarding the view from the elite bungalows is duly noted, and we will make sure to address this matter with our team. We appreciate your kind words about our staff's service. Rest assured, we will take steps to enhance the transparency of our room descriptions to avoid any future misunderstandings. We value your feedback and hope to have the opportunity to welcome you back for an improved experience. Warm regards, Hotel Palafitos Overwater Bungalows
