Ratings based on 1,682 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
by A verified traveler
Posted 17 Dec 2024
by A verified traveler
Posted 16 Dec 2024
Food and accommodation was great. Pools were not heated.
Comment from Hotel Management
17 Dec 2024 by Ocean Riviera Paradise , Hotel Management
Dear Satheeshkumar, Thank you for sharing your experience with us. We are delighted to know that both the dining options and your accommodations met your expectations, contributing to a pleasant stay. Your satisfaction with these aspects brings us great joy. We also appreciate your observation regarding the pools, as guest feedback is essential for us to improve. We hope to have the pleasure of welcoming you again and providing an even better experience on your next visit. Guest Experience Specialist
by A verified traveler
Posted 16 Dec 2024
Love this place
Comment from Hotel Management
17 Dec 2024 by Ocean Riviera Paradise , Hotel Management
Dear Kenia, Thank you for your kind words and for sharing your enthusiasm about your experience with us. It fills us with happiness to know that your stay left such a positive impression and that you enjoyed your time here. We would be honored to welcome you back in the future and create even more memorable moments during your next visit. Guest Experience Specialist
by A verified traveler
Posted 16 Dec 2024
Very nice unique furniture, friendly stuff, wild life amazing. Good beach.
Comment from Hotel Management
17 Dec 2024 by Ocean Riviera Paradise, Hotel Management
Dear Oleksii,We are truly grateful for your kind words regarding your recent stay. It brings us joy to know that the distinctive style of our furnishings and the welcoming attitude of our team stood out during your visit. Additionally, we are pleased to hear that you enjoyed the natural surroundings and the unique wildlife that make our resort special.Your satisfaction with the beach and overall experience fills us with pride. We would be delighted to have the opportunity to host you again and ensure another unforgettable stay.Guest Experience Specialist
by A verified traveler
Posted 16 Dec 2024
This is an excellent resort if you are physically challenged and require assistance. They have several open trolleys that move you around easily - just pop on. Anyone can ride anytime, anywhere in the resort. For an elevated experience you should try Privilege - some great upgrades worth the money.
Comment from Hotel Management
17 Dec 2024 by Ocean Riviera Paradise , Hotel Management
Dear Shari Lynn, We greatly appreciate you taking the time to share your feedback about your experience at our resort. It is wonderful to know that our facilities and services catered to your needs, and that the trolleys contributed to making your stay more comfortable and convenient. Ensuring accessibility and ease of movement for all our guests is one of our top priorities. Thank you also for highlighting the Privilege experience. We are delighted that you found it to be a valuable addition to your stay, enhancing your time with us. We would be thrilled to welcome you again in the future and provide another memorable vacation. Guest Experience Specialist
by A verified traveler
Posted 16 Dec 2024
Food was not the greatest.
Comment from Hotel Management
16 Dec 2024 by Ocean Riviera Paradise , Hotel Management
Dear Kassandra, Thank you for sharing your opinion about your recent visit. We value every guest's perspective as it helps us identify areas where we can improve. We are truly sorry to hear that our dining options did not meet your expectations, as we aim to provide a variety of high-quality choices for all tastes. We hope you will give us another opportunity to exceed your expectations and provide you with a more delightful culinary experience. It would be our pleasure to welcome you back in the future. Guest Experience Specialist
by A verified traveler
Posted 13 Dec 2024
We stayed at Ocean Riviera for a wedding with a large group of people. The grounds of the resort are very beautiful with lots of options for food, shopping, bars, etc. I did not find the food to be appetizing. The menus at the pool for lunch were disappointing. The room service food was barely edible.
We found the rooms to be quite dirty. Lots of dirt in the corners, looked like it had not been dusted in quite some time.
The biggest disappointment was the temperature of all of the swimming pools. Nobody in our group could go into the pools. The weather was warm and the pools should’ve been heated. There were no jacuzzis on the property except for on the balconies.
Overall, it was a mediocre stay. Would definitely not come back.
Comment from Hotel Management
15 Dec 2024 by Ocean Riviera Paradise , Hotel Management
Dear Lori Renee, Thank you for taking the time to provide your thoughtful feedback about your stay. We are pleased to know that you enjoyed the beauty of our grounds and the variety of amenities offered. However, we deeply regret that other aspects of your visit, such as the dining options, room conditions, and pool temperatures, did not meet your expectations. Your observations are important to us, and we are sorry to learn that your experience did not leave a positive impression. We appreciate your honesty, as it helps us understand the areas where guest satisfaction may not have been achieved. Guest Experience Specialist
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Ocean Riviera Paradise , Hotel Management
Dear Charles Lee, Thank you for taking the time to share your rating with us. It is truly valuable to know your impressions of our resort, as it allows us to continually refine and improve the experiences we offer to our guests. We would be delighted to learn more about your visit and any specific feedback you might have to help us enhance future stays. We hope to welcome you back soon for an even more memorable experience. Guest Experience Specialist
by A verified traveler
Posted 12 Dec 2024
Couldn’t get water, shuttle service was poor
Comment from Hotel Management
13 Dec 2024 by Ocean Riviera Paradise , Hotel Management
Dear Aaron, Thank you for sharing your feedback. We regret to hear about the difficulties you encountered with the water service and shuttle availability during your stay. Please accept our sincerest apologies for any inconvenience these issues may have caused. Your comments are invaluable as they help us identify areas where we can improve. We hope you might consider giving us another opportunity to enhance your experience in the future. Guest Experience Specialist
