Ratings based on 1,475 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Ocean Maya Royale , Hotel Management
Dear Monica, Thank you very much for sharing your excellent rating. It fills us with joy to know that your experience at Ocean Maya Royale was so positive and that you enjoyed everything we offer to make every stay unforgettable. At our hotel, we strive every day to maintain the highest standards of quality in all aspects, from our facilities to the service we provide. Each member of our team works with dedication and commitment to ensure that our guests not only feel cared for, but also welcomed and valued. The warmth and friendliness of our staff is a fundamental pillar of the experience we seek to offer, as every smile and every gesture is designed to create unique moments. We are committed to offer a gastronomic variety that delights all palates, activities designed to enjoy to the fullest and an environment that combines comfort and beauty in every corner. We would love that on your next visit you can continue to enjoy everything we do so lovingly for our guests. It will be a real pleasure to welcome you again in the future and continue to exceed your expectations. Should you decide to return, please do not hesitate to contact us for any special requests that may make your stay even more special. Best regards,Guest Experience Specialist
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Ocean Maya Royale , Hotel Management
Dear Rogelio, Thank you for sharing your experience with us at Ocean Maya Royale. We greatly value our guests' comments, as they allow us to identify areas for improvement and highlight the positive aspects of our service. While your rating tells us that there were some points that did not fully meet your expectations, we would like to know more details about your stay. This would help us better understand your impressions and work on opportunities for improvement to ensure an exceptional experience for all our guests. Our goal is to provide a memorable stay, with warm and dedicated service, in an environment that combines comfort and attention to detail. If you would like to share more information about your visit, please do not hesitate to contact us directly. We will be happy to listen to your comments and assist you in any way we can. We look forward to the opportunity to welcome you again in the future and to exceed your expectations. Best regards,Guest Experience Specialist
by A verified traveler
Posted 18 Nov 2024
I absolutely loved this resort! From the moment we arrived, I knew I had made the right choose. The staff was so welcoming! The grounds were so beautifully maintained! I loved my room and location! We enjoyed the food options and themed dinner options. Lots of fun activities! I’m so very excited to return here again!
Comment from Hotel Management
18 Nov 2024 by Ocean Maya Royale , Hotel Management
Dear Cindy, What a pleasure to read about your wonderful experience at Ocean Maya Royale! It fills us with satisfaction to know that from the moment of your arrival you felt you made the right decision in choosing us for your stay. We really appreciate your words about the warmth of our team, who always strives to provide exceptional service to make each guest feel special. We are proud that you enjoyed our well-maintained facilities, as well as your room and location. It is great to know that the dining options and themed dinners were to your liking, and that you had the opportunity to participate in our activities designed to make your stay even more entertaining. We look forward to welcoming you back in the near future to create more unforgettable memories. Thank you for choosing Ocean Maya Royale and for sharing your experience with us. Kind regards,Guest Experience Specialist
by A verified traveler
Posted 17 Nov 2024
I've been to this property twice and it hasn't disappoint! It's a beautiful hotel, pool is cleaned and beach is close by. You can walk the strip of the beach as well.
The staff is nice. Entertainment is good. The atmosphere is just amazing. I will definitely recommend and I will go here again!
Comment from Hotel Management
18 Nov 2024 by Ocean Maya Royale , Hotel Management
Dear Martine, What a pleasure to know that you have enjoyed two wonderful visits to Ocean Maya Royale! It fills us with joy to read that we have met your expectations on both occasions and that our resort continues to be a special place for you. We greatly appreciate your kind comments about the beauty of our hotel, the impeccable maintenance of our facilities, and the proximity and charm of our beach, ideal for relaxing strolls. We are proud that you found our staff warm and friendly, and that the entertainment activities added a special touch to your experience. It is especially gratifying to know that the atmosphere of our resort left such a positive impression on you and that you would enthusiastically recommend us, and we look forward to welcoming you back for a third unforgettable visit! Thank you for sharing your experience with us and for your loyalty to Ocean Maya Royale. Best regards,Guest Experience Specialist
by A verified traveler
Posted 14 Nov 2024
Our stay at the Ocean Maya Royale was lovely! We came for our honeymoon and stayed in the honeymoon suite. Our butler Fabian was exceptional and made sure every need was taken care of. Well worth every penny!
Comment from Hotel Management
14 Nov 2024 by Ocean Maya Royale , Hotel Management
Dear Kayla,Thank you for sharing your wonderful experience at Ocean Maya Royale! It fills us with joy to know that you enjoyed such a special stay as your honeymoon in our Honeymoon suite. We are proud that our team, especially Fabian, exceeded your expectations, giving you exceptional attention and taking care of every detail to make this occasion unforgettable. It is an honor to have been part of this significant moment in your lives. The entire Ocean Maya Royale team works with care and dedication to create unique and memorable experiences for each of our guests, and comments like yours are a valuable recognition of our efforts.We hope to have the privilege of welcoming you again in future celebrations or getaways, and wish you a happy life together full of love and unforgettable moments!With our best wishes, Guest Experience Specialist
by A verified traveler
Posted 12 Nov 2024
Great
Comment from Hotel Management
13 Nov 2024 by Ocean Maya Royale , Hotel Management
Dear Jesus,We really appreciate your excellent review and your kind words for Ocean Maya Royale! It fills us with satisfaction to know that your stay was fantastic and that our team contributed to make it unforgettable. At Ocean Maya Royale, we strive every day to deliver an exceptional experience, and it is a pleasure to see that we were able to meet your expectations. We are proud to have a committed and friendly team, always ready to provide the best service to make our guests feel comfortable and well taken care of at all times. From the attention at the front desk to the warmth of our entertainment team, we are dedicated to ensuring that every detail is up to par for a special place like ours. We look forward to having the opportunity to host you again in the future and make your next stay even more memorable. See you soon and thank you for recommending us!Best regards, Guest Experience Specialist
by A verified traveler
Posted 12 Nov 2024
Loved our stay at ocean maya royale, amazing resort with awesome friendly and helpful staff. Kendall the entertainment guy was incredible and so happy. We recommend this resort to anybody who is looking for a small cozy but fun atmosphere.
Comment from Hotel Management
12 Nov 2024 by Ocean Maya Royale , Hotel Management
Dear James,Thank you very much for sharing your experience at Ocean Maya Royale. We are very happy to hear that you had a memorable stay and that our resort, with its welcoming and fun atmosphere, was just what you expected. Our team strives every day to create a space where every guest feels special, and it's great that you felt that dedication.Kendall, from the experience team, is truly a gem and a great example of the energy and joy that characterizes our resort. Her enthusiasm and charisma are an inspiration to all of us, and it's wonderful to know that she contributed so much to your experience. We hope you come back soon to continue creating unforgettable memories, and thank you for recommending us and for choosing Ocean Maya Royale as your destination for relaxation and fun!Kind regards, Guest Experience Specialist
by A verified traveler
Posted 11 Nov 2024
My wife and my daughter and her husband had a complete blast!!! The rooms were nice the wild life pretty cool! Activities at the pool were so much fun! I can’t name all the staff because they all went above and beyond! Bartenders are A 5 stars all the way!!
Comment from Hotel Management
11 Nov 2024 by Ocean Maya Royale , Hotel Management
Dear Alyssa,Thank you so much for sharing your fantastic experience at Ocean Maya Royale. It is an honor to know that you, your wife, your daughter and her husband enjoyed an exceptional vacation. We are deeply glad that you found our rooms comfortable and were able to connect with the beauty of the local wildlife, something that undoubtedly enriches the unique experience we wish to offer each guest.Our team is dedicated to providing quality service at every moment, and knowing that everyone managed to make you feel welcome and cared for is a great satisfaction for us. We are proud to have such a committed group of bartenders who strive to deliver exceptional drinks and an experience that goes above and beyond the expected. This effort extends to every area of the resort: from the entertainment team, who ensure that every day is filled with fun at the pool, to the housekeeping staff, who work tirelessly to keep the rooms spotless.We want every moment at the resort to be unforgettable and, with comments like yours, you motivate us to continue providing the best service. We would love to have the opportunity to host you again and continue to create special memories for the whole family. Thank you for trusting us for your vacation and for recommending us so generously.Best regards, Guest Experience Specialist
by A verified traveler from Longmont
Posted 10 Nov 2024
That in morning they had dump trucks backing up around building 7 and it would wake us up every morning
Comment from Hotel Management
11 Nov 2024 by Ocean Maya Royale , Hotel Management
Dear Gary Joe,Thank you for choosing Ocean Maya Royale for your vacation and for taking the time to share your comments. We are proud that you enjoyed our hospitality, the quality of our facilities, and above all, the excellent service of our team. Each member of our staff works with dedication to create a welcoming environment and provide a first class experience for all our guests.We sincerely regret any inconvenience the morning noise may have caused you. At Ocean Maya Royale, our priority is the comfort and satisfaction of our guests, and we are committed to continuous improvement. We are already reviewing this aspect to ensure that similar situations do not affect the tranquility of future stays. This commitment to constant improvement is one of the reasons why so many guests choose to return to our resort.Our team strives to provide unforgettable moments for every guest, from the housekeeping staff who keep our facilities impeccable, to the waiters and bartenders who ensure that every dining experience is exceptional. Our staff is known for their friendliness, attention to detail and their willingness to make every moment special, ensuring that our guests feel at home from day one.If you have the opportunity to visit us again, it will be our pleasure to offer you an even more relaxing stay, where you can fully enjoy the peace and beauty of our surroundings. We deeply appreciate your understanding and your valuable comments, which help us to continue to raise our standards to ensure maximum comfort.We look forward to having the honor of welcoming you again and making your next visit a truly unforgettable experience.Kind regards, Guest Experience Specialist
