Ratings based on 992 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Gerencia General, Hotel Management
Estimado Temitope, Agradecemos su reciente visita a Nickelodeon Hotels & Resorts Riviera Maya y por tomarse el tiempo de calificar su experiencia con nosotros.Por lo general, se nos conoce por brindar a nuestros huéspedes un nivel de servicio inigualable, sin embargo, lamentamos mucho que esa no haya sido su impresión. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro, para poder brindarle la atención que usted se merece. Sinceramente, Gerencia General Nickelodeon Hotels & Resorts Riviera Maya
by A verified traveler
Posted 19 Nov 2024
Great place to stay
Comment from Hotel Management
20 Nov 2024 by General Management, Hotel Management
Dear Maria, Thank you for your recent visit to Nickelodeon Hotels & Resorts Riviera Maya and for taking the time to rate your experience with us. We look forward to having the honor of hosting your stay once again in the near future!Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya
by A verified traveler
Posted 19 Nov 2024
Perfect for family with kids.
Comment from Hotel Management
20 Nov 2024 by General Management, Hotel Management
Dear Brendalis, Thank you for your recent visit to Nickelodeon Hotels & Resorts Riviera Maya and for taking the time to rate your experience with us. We look forward to having the honor of hosting your stay once again in the near future!Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya
by A verified traveler
Posted 17 Nov 2024
Excellent customer service really next level
Comment from Hotel Management
19 Nov 2024 by General Management, Hotel Management
Dear Maria,Thank you for such a wonderful review and for sharing your experiences with the Expedia community. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Nickelodeon Hotels & Resorts Riviera Maya will be your preferred resort for your next visit to the Riviera Maya and Mexico.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya
by A verified traveler
Posted 16 Nov 2024
Trip was great except for shuttle from airport to/from hotel, which is shared and will take longer time.
Comment from Hotel Management
19 Nov 2024 by General Management, Hotel Management
Dear VINOTH KUMAR,Thank you for your recent visit to Nickelodeon Hotels & Resorts Riviera Maya.We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities.We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future!Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by General Management, Hotel Management
Dear Lindsey, Thank you for your recent visit to Nickelodeon Hotels & Resorts Riviera Maya and for taking the time to rate your experience with us. We look forward to having the honor of hosting your stay once again in the near future!Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya
by A verified traveler
Posted 12 Nov 2024
Sooo fun!!
The only draw back was having to take shuttle to and from rooms but other than that it was an awesome experience!
Comment from Hotel Management
14 Nov 2024 by General Management, Hotel Management
Dear Hilda Perez,Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Nickelodeon Hotels & Resorts Riviera Maya and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya
by A verified traveler
Posted 11 Nov 2024
Very beautiful kids loved it
Comment from Hotel Management
11 Nov 2024 by General Management, Hotel Management
Dear Romika, Thank you for your recent visit to Nickelodeon Hotels & Resorts Riviera Maya and for taking the time to rate your experience with us. We look forward to having the honor of hosting your stay once again in the near future!Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya
by A verified traveler
Posted 11 Nov 2024
I give it stars and higher. This resort exceeded my expectations.
Comment from Hotel Management
11 Nov 2024 by General Management, Hotel Management
Dear Jessica,Thank you for your recent visit to Nickelodeon Hotels & Resorts Riviera Maya and the wonderful feedback you’ve shared with the Expedia community.We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities.We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future!Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya
by A verified traveler
Posted 9 Nov 2024
Staff were very helpful.
Taxi service through the hotel was very expensive.
Comment from Hotel Management
11 Nov 2024 by General Management, Hotel Management
Dear David Garcia,Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Nickelodeon Hotels & Resorts Riviera Maya and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya
