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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property
Luxury hotel on the beach, with free water park

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Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Restaurant
Frette Italian sheets, premium bedding, memory foam beds, free minibar
Building design
Water park
Outdoor pool, free cabanas, sun loungers
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet All Inclusive by Karisma offers the ultimate beachfront getaway with a free water park, scuba diving, and 2 swim-up bars. Enjoy a rejuvenating spa treatment at NÁAY SPA or indulge in delicious meals at any of the 6 on-site restaurants. With free in-room WiFi and shopping on site, this luxury hotel is perfect for families; guests rave about the family-friendly amenities and helpful staff.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pool
  • Bar
  • All inclusive
  • Parking included
  • Housekeeping

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  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Big Kahuna Suite

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Big Kahuna Suite

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Lair Suite

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Lair Suite

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP QUEEN)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Twin Murphy Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP KING)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP KING SUITE)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Pineapple Suite

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Pineapple Suite

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite With Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite With Sea View

  • Sea view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s) and 1 Queen Bed(s)

View all photos for Suite With Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite With Sea View

  • Sea view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s) and 1 Queen Bed(s)

View all photos for Suite Premium With Pool View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite Premium With Pool View

  • Sleeps 7
  • 2 Full Sofa Bed(s) and 2 Queen Bed(s)

View all photos for Suite Standard With Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite Standard With Sea View

  • Sea view
  • Sleeps 5
  • 1 Full Sofa Bed(s) and 2 Queen Bed(s)

View all photos for Suite With Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite With Sea View

  • Sea view
  • Sleeps 8
  • 2 Full Sofa Bed(s) and 1 King Bed(s) and 1 Queen Bed(s)

View all photos for Suite Superior With Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite Superior With Sea View

  • Sea view
  • Sleeps 5
  • 1 Full Sofa Bed(s) and 2 Queen Bed(s)

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About the neighborhood

Map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 10 min drive
  • Puerto Morelos Beach - 15 min drive
  • Puerto Morelos Town Square - 15 min drive
  • Ojo de Agua Beach - 15 min drive
  • Maroma Beach - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪Cena Trattoria By el Faro - ‬12 min drive
  • ‪Huama - ‬12 min drive
  • ‪El Mar y Tierra - ‬9 min drive
  • ‪Limon y Sal - ‬12 min drive
  • ‪Don Miquel - ‬10 min drive

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Luxury all-inclusive hotel near Cirque du Soleil Boutique at Vidanta Riviera Maya
A free roundtrip airport shuttle, free water park access, and 2 swim-up bars are just a few of the amenities provided at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. This hotel is a great place to bask in the sun with a beachfront location and scuba diving. Indulge in a hot stone massage, a facial, and a body scrub at NÁAY SPA, the onsite spa. Be sure to enjoy a meal at any of the 6 on-site restaurants. Pilates classes and yoga classes are offered at the 24-hour health club; Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive also has a free grocery shopping service, a free daily manager's reception, and shopping on site. Free in-room WiFi is available to all guests, along with a garden and a playground.
You'll also find perks like:
  • An outdoor pool and a children's pool, with a lazy river, a waterslide, and 2 swim-up bars
  • Free self parking
  • Limo/town car service, supervised childcare (surcharge), and a 24-hour front desk
  • Smoke-free premises, evening entertainment, and an elevator
  • Guest reviews give top marks for the family-friendly amenities and helpful staff
Room features
All 280 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like furnished balconies and laptop-friendly workspaces.
Other amenities include:
  • Changing tables, children's slippers, and children's dinnerware
  • Hypo-allergenic bedding, Frette Italian sheets, and memory foam beds
  • 2 bathrooms with rainfall showers and deep soaking tubs
  • Smart TVs with satellite channels
  • Wardrobes/closets, separate sitting areas, and childcare services

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

American (Sign language), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • BIKINI BOTTOM BAR™ & GOUR
  • GOOD BURGER™
  • LE SPATULA – MARKET DININ
  • PIAZZA™
  • YACHT CLUB, WORLD CUISINE

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free crib
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 6 floors
  • Built in 2021
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Property Registration Number OPERADORA GENTION SA DE CV

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Frequently asked questions

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Self parking is free at this property.

What time is check-in at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Check-out is at 11:00 AM.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Are there all-inclusive benefits at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include aerobics classes, cooking classes, pilates classes, and more.

Where is Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive located?

Nestled on the beach, this Playa del Carmen hotel is within 6 mi (10 km) of Playa Paraiso Golf Course, Paradise Beach, and Nicklaus Design Golf Course. Dr. Alfredo Barrera Marin Botanical Garden and Sanctuary of Hope and Time Capsule are also within 6 mi (10 km).

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 615 out of 1059 reviews
Rating 8 - Good. 184 out of 1059 reviews
Rating 6 - Okay. 118 out of 1059 reviews
Rating 4 - Poor. 66 out of 1059 reviews
Rating 2 - Terrible. 76 out of 1059 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Michael H

Traveled with family
Not worth the money
Stayed 4 nights in Feb 2025

2/10 Terrible

Arturo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
One of the worst service at the hotel we ever had. We order a special cake with extra charge and was never delivered. They told us last moment. We order it at arrival with days in advance for a birthday. They even wanted to charge for it at the end of the stay. The cleaning staff left our room full door open for hours by mistake.we arrived at hear the tv on the hall. We thought it was the clean service but no one was inside the room We did not received an apology for it. The staff will try to sell a time share like crazy.
Stayed 3 nights in Feb 2025

10/10 Excellent

Patricia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the best experience ever
Stayed 4 nights in Feb 2025

2/10 Terrible

Alejandro

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
La comida es pésima, prácticamente todas son comidas congeladas, nada parecido al servicio de otros hoteles de la zona, y con respecto al personal si les ofrecen regalias por presentarles una membresía POR NADA DEL MUNDO ACEPTEN, te presionan demasiado a pagar $33.900USD por una membresía de 25 años que supuestamente te da descuentos en otros hoteles, una vez que digas que no, olvídate del buen servicio de los councierges, mi recomendación quedarse una o máximo 2 noches en este hotel para que los niños disfruten y después buscar un hotel en la zona hotelera, los que estan al mismo precio del Nickelodeon son 5 estrellas te van a tratar como un rey prácticamente y la comidas por chefs todo de primera calidad y el servicio increíble
Stayed 2 nights in Feb 2025

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fantastic, everything is new ,staff is very friendly, the show that they have for kids are fantastic, but the food is not that good and the service for drinks at the park and restaurants it takes a while, I also ask for two life jackets for my kid so they can enjoy the pool in front of my room and they said I need 1 hour and a half, and they never call us back for the life jacket , they apologized for the life jacket.
Stayed 5 nights in Feb 2025

8/10 Good

Mahmoud, Germantown

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was New Year celebration trip and what a terrible New Year party Hotel management prepare for the guests! Never ever again we go there. Stuff is very friendly and ready to help in any way! But the treatment all guests got at the night of New Year it's a shame! We are very disappointed and astonished how the impression of all hard working people could be ruined by management of the hotel. Great place to take small kids! Amazing food choices. But for us big negative sign was no beach at all. You can not swim in the ocean at all.
Stayed 7 nights in Dec 2024

10/10 Excellent

farnaz

Liked: Cleanliness, staff & service, property conditions & facilities
Kids friendly
Stayed 4 nights in Jan 2025

10/10 Excellent

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun trip with our guys! We did nearly miss an excursion because we couldn’t contact the front desk for a shuttle to the main lobby which was nerve racking. Otherwise a fun trip!
Stayed 5 nights in Oct 2024

10/10 Excellent

Johnnet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort I’ve ever been to.
Stayed 3 nights in Jan 2025

10/10 Excellent

Stephanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for kids experiencing
Stayed 2 nights in Jan 2025

10/10 Excellent

Jennifer Ann

Stayed 1 night in Jan 2025

8/10 Good

jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Title: Overrated for the Price, but Still Good for Kids Honestly, I think Nickelodeon Resort in Cancun is a bit overrated. Don’t get me wrong, it’s good, but the experience didn’t fully live up to the hype. The only major activity is the water park, which is fun, but there should be more variety in things to do. The best restaurant by far is the Ninja Turtles one, and the buffet at breakfast is decent, but the dining at the Yacht Club was definitely not up to par for a resort of this price. I understand it’s primarily a kids’ resort, and I don’t expect a lot of adult activities, but there should still be more options. Not all of the shows were great, and for what you’re paying, I think you could find a better dining experience and more activities elsewhere. The rooms were fine—not anything fancy, but clean and comfortable. The staff, however, were fantastic and very friendly, which was definitely a plus. In summary, while the resort is good for kids, the value doesn’t quite match up to the price. There are other places where you can have a better overall experience.
Stayed 5 nights in Jan 2025

6/10 Okay

Anastasiia

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Aqua Park was great
Stayed 2 nights in Jan 2025

10/10 Excellent

Anuar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 3 nights in Jan 2025

2/10 Terrible

Diana

Traveled with family and small children, Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The main issue with this property is that they extort money from travelers the minute they arrive. Upon arrival when they confirmed that we booked through Expedia we were ushered to a "special check in area" where we were told that we would have to pay an extra $2,200 for our stay on top of the $5,541.70 we already paid in full through expedia upon initial booking. Friends travelling with us were asked to pay an extra $6000 for their three children staying with them on top of the already paid in full initial booking. There were multiple families arguing with the check in staff on a daily basis about the same thing. Expedia, Nickelodeon resorts and Karisma are all aware of this and have not done anything to remedy the situation. We were told that we could cancel the entire trip outright or pay. It was 6pm, we had tired and hungry kids, we travelling with three other families as we planned this trip a long time ago and we were in Mexico where we couldn't just go back home or find another nearby hotel, especially as we stayed over the new year holiday and many places were completely booked. The resort and expedia are aware that it would be nearly impossible to just move to another hotel which is why they continue this type of extortion. Our total with the added cost came out to $1495 per night for a mediocre resort with no special amenities. I definitely would not recommend staying here. Stay somewhere else and you can buy a day pass for the water park if the kids want.
Stayed 5 nights in Dec 2024

10/10 Excellent

Mateus

Liked: Cleanliness, staff & service, property conditions & facilities
The Best Resort, highly recommended !
Stayed 1 night in Jan 2025

4/10 Poor

Julia

Liked: Amenities
Stayed 4 nights in Dec 2024

10/10 Excellent

Miguel Rodrigo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Dec 2024

10/10 Excellent

Gurpreet Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

8/10 Good

Ram, Whitby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely lay out. What we didn't like is the food choices. The one week we spend the food was the same wherever we had breakfast/lunch/dinner. The same food that we had first day in different format. That was disappointing. The other thing we noticed (or suggestion that we have) there should be a notice in all buffet place "not to waste food". We saw so much food wasted which was very sad. I know this is individuals who should decide what to take but there is a bit of a responsibility with the hotels as well. In this world there are lots of people who is struggling for food and water.
Stayed 7 nights in Dec 2024

2/10 Terrible

David

Stayed 5 nights in Dec 2024

8/10 Good

Xiaoping

Stayed 7 nights in Dec 2024

6/10 Okay

Keshawna

Stayed 2 nights in Dec 2024

4/10 Poor

Nedim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is supposedly a newer hotel but as soon as you arrive, you’re able to tell the quality of the place. A few dining options but the quality lacks, even at the non-buffet restaurants. Better off leaving the hotel & look for authentic Mexican food or restaurants that actually put love into their food, which we ended up doing. Staff were friendly & nice. We stayed in the main deck pool & disappointed to learn that it wasn’t heated. The water was cold. The water in the water park was warmer but I would have preferred to use the pool right outside my room, even paid extra to be on the main level pool but still ended up not using it due to it being cold.
Stayed 4 nights in Dec 2024

8/10 Good

Anjali

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water park is amazing! Lots of fun for the whole family! Rooms are well appointed and swim up offers a great semi private pool (shared between 4 rooms in the upstairs floors). Food is decent but at times hit or miss, although decent variety and great kid options on both meals and mocktails. I found information on hotel details and what's happening a bit harder to find than expected.
Stayed 7 nights in Dec 2024