Ratings based on 150 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
5.0 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Guest Services, Hotel Management
Estimada Eva,Muchas gracias por su comentario, esperamos recibirle pronto nuevamente.Saludos,
by A verified traveler from Miami
Posted 18 Nov 2024
Excelent Service
Comment from Hotel Management
18 Nov 2024 by Guest Services, Hotel Management
Dear Ramses,Thank you for your praise, our teamwork works dilligently in order to create amazing memories, we look forward to welcoming you again!Sincerely,
by A verified traveler
Posted 18 Nov 2024
Everything was a dream. The rooms, the food was EXQUISITE, the service, the views. Expensive but worth it. We’ll be back
Comment from Hotel Management
18 Nov 2024 by Guest Services, Hotel Management
Dear Tuti,Thank you so much for your praise. We are delighted to read about your top-notch experience and look forward to welcoming you again!Sincerely,
by A verified traveler
Posted 15 Nov 2024
Best place ever
Comment from Hotel Management
17 Nov 2024 by Guest Services, Hotel Management
Muchas gracias por sus comentarios, esperamos recibirle pronto en esta su casa.Atentamente,
by A verified traveler
Posted 8 Nov 2024
Everything
Comment from Hotel Management
13 Nov 2024 by Guest Services, Hotel Management
Dear Maria,Thank you so much for your comment, we looking forward to welcoming you again!Sincerely,
by A verified traveler
Posted 7 Nov 2024
the service
Comment from Hotel Management
13 Nov 2024 by Guest Services, Hotel Management
Dear Giovanni,Thank you so much for your comment, we looking forward to welcoming you again!Sincerely,
by A verified traveler
Posted 4 Nov 2024
Everything good , we love this place
Comment from Hotel Management
5 Nov 2024 by Guest Services, Hotel Management
Dear Ailicec,First and foremost, thank you for your praise. It was a pleasure to welcome you once again to this paradisiac venue. We remain attentive to your next stay with us!Warmly,
by A verified traveler
Posted 1 Nov 2024
Beautiful Hotel, amazing rooms, the staff are great very friendly, we spend very good time, we highly recommend, thank you to everyone
Comment from Hotel Management
2 Nov 2024 by Guest Services, Hotel Management
Dear LESTER DE JESUS DOMINGO,Thank you for your praises, our team works diligently for create unforgettable experiences, looking forward to welcoming you.Sincerely,
by A verified traveler from Doral
Posted 19 Oct 2024
I had THREE rooms booked, so I feel it's only fair to provide a follow-up to my August review—this one is even more necessary due to the deceitful practices of the so-called "Mexico Destination Club." DO NOT WASTE YOUR TIME OR MONEY. I originally purchased a voucher at Arte and was assured by the CDLP manager that after sitting through their dreadful "Destination Misinformation Talk" at CDLP, I wouldn’t have to endure it again for future bookings at Arte or Mexico. Surprise, surprise! The MEXICO DISHONEST DESTINATION CLUB "MDDC" didn't honor their word. Not only did I go through that miserable presentation for nothing, but now there’s also conveniently NO availability for the designated rooms for an entire year, conveniently until my voucher expires. SHAMEFUL! CDLP amazing resort reputation is being tainted by such practices. Kick the MDDC out!
Comment from Hotel Management
25 Oct 2024 by Guest Services, Hotel Management
Dear Yvette,We are puzzled, to say the least, after reading your impression of our services. First and foremost, we would like to emphasize that we believe there is always room for improvement, and the best way to guarantee we continue to enhance our services for our valuable guests is by listening to their thoughtful and honest feedback. All in all, it seems as we felt short in communicating our brand on an efficient manner to you and we deeply regret to know you didn’t depart with a true sense of our experiences. Should you consider visiting the Riviera Maya as a destination for your next vacation, we would be thrilled to reintroduce you to the high level of service that we are well known for. Sincerely,
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Guest Services, Hotel Management
Dear Lawrence,Thank you so much for your comments, we look forward to welcoming you again!Sincerely,
