Ratings based on 701 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Aug 2024
by A verified traveler from Aurora
Posted 20 Jun 2024
It was nice hotel, breakfast variety was limited. Beach had a lot of seaweed.
by A verified traveler
Posted 16 Jun 2024
We booked this hotel based on the amenities it listed. We have a lot of teens and wanted a hotel with lots of activities. After staying there, here is my take on the resort. Good & Bad.1.Food was really good. Try the Estilo Baja fish tacos. 2.There were parts under construction, but did not affect us. 3.There was no acutal sports bar/pool tables as advertised. Bar was part of the Lobby & closed at midnight, but looks like one is under way this Fall. 4.They had live music every night in the Lobby, but everything quiets down at 11pm. We were able to hang out in the Lobby to wee hours & nothing was said to us. That part was fun. 6.Adult pool was always empty. 7.The family pool had live music & activities until 4pm. 8.There is no pool exit on the side of the bar & restrooms. Had to exit on the opposite side & walk all the way around to get to the restrooms. 9.Towel rack is only on one side of the pool. Suggest there should be one on each side of the pool. 10.The area around the pool is very slippery, so do not run, walk cautiously. Saw one person fall flat on his back and hit his head. 11.The bikes must be reserved to ride to the Cenotes only. Its not to ride around the property. 12.I never saw the game room open. 13.Must see the Cenotes on the other side of the bridge at the beach. There is a board for jumping, but it is deep. 14.Felt the "things to do" was not as listed. 15. Lots of mosquitos due to the stand still pond outside the rooms. Overall, it was a beautiful experience.
by A verified traveler
Posted 14 Jun 2024
Everything was good except for the air conditioning. It was hot and air conditioning weren’t working in some of our rooms.
by A verified traveler
Posted 14 Jun 2024
by A verified traveler from Fort Worth
Posted 30 Apr 2024
The staff is amazing there. The only thing I will say is don’t take the shopping tour you will get held hostage at a jewelry store for an hour. Also men must wear sleeve shirts tanks are not allowed in any of the restaurants. These are things we weren’t told nor posted anywhere when booking.
by A verified traveler
Posted 24 Apr 2024
by A verified traveler
Posted 19 Apr 2024
Very spacious never had to wait for dining. Staff was exceptional
Comment from Hotel Management
6 May 2024 by Gerencia Hacienda Tres Ríos, Hotel Management
Thank you for sharing your experience and for acknowledge our amazin staff. We are glad you had have a nice stay.
by A verified traveler
Posted 4 Apr 2024
It was good, but I think it needs more options for food, specially lunch and dinner. It is a quiet hotel , very family friendly. Overall, it was good .
by A verified traveler from san diego
Posted 31 Mar 2024
