Ratings based on 145 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
This was an excellent property with many incredible food options, ultra luxury.
by A verified traveler
Posted 1 Jan 2025
I came here for my 30th birthday and absolutely adore this resort. The staff were extremely attentive in our Butlers were so sweet. The food was also amazing. The only thing I wish is that they took reservations because sometimes we were waiting two hours to dine at some of the restaurants. The resort itself is absolutely stunning and tons of intimate places to just relax and unwind. The room is on the impression side were absolutely mind blowing. I will definitely come back here to come.
by A verified traveler
Posted 31 Dec 2024
There seemed to be an infinite amount of pools and cenotes throughout the Impression Moxche property
Comment from Hotel Management
31 Dec 2024 by Daniela Rodríguez E-Concierge, Hotel Management
Dear Clive,Thank you so much for your review! We're thrilled to know that you enjoyed the property, the service, and the amenities we have for you. Our promise is to exceed our guest’s expectations with our Endless-Privileges inclusions. Thank you for your comment. We look forward to welcoming you back soon!
by A verified traveler
Posted 29 Dec 2024
Maid is terrible
Comment from Hotel Management
30 Dec 2024 by Daniela Rodríguez E-Concierge, Hotel Management
Dear Kuanyu,Thank you for taking the time to share your feedback. Your comments are valuable to us. If you have any specific concerns or suggestions. We would like to know more about your recent stay with us, feel free to share them with us directly.
by A verified traveler
Posted 28 Dec 2024
We had a great time here for my birthday. All the staff, the butler service and shows were great! I would definitely come back. The view from our room was stunning. Would love to come back!!
Comment from Hotel Management
30 Dec 2024 by Daniela Rodríguez E-Concierge, Hotel Management
Dear Lauren, Thank you so much for your review! We're thrilled to know that you enjoyed the property, the service, and the amenities we have for you. Our promise is to exceed our guest’s expectations with our Endless-Privileges inclusions. Thank you for your comment. We look forward to welcoming you back soon!
by A verified traveler
Posted 27 Dec 2024
This was our second stay at Secrets Impression and we loved it again. The place is clean, has many pools, and the food/drinks are amazing.
Only disappointment was the dinners at Seaside, the place was understaffed and food came out raw both times we went to it. Other than that, it was an amazing trip once again here.
Special thanks to the following employees: Orlando at Cielo (awesome and the best!), Alejandra at Seaside and Cielo, and Benjamin and Eduardo at Seaside.
Comment from Hotel Management
27 Dec 2024 by Daniela Rodríguez E-Concierge, Hotel Management
Dear Ramiz, Thank you for returning to Impression and for sharing your experience with us! We're delighted to know you enjoyed the cleanliness, variety of pools, and the amazing food and drinks during your stay.We sincerely apologize for the challenges you encountered at Seaside during dinner. Your feedback about the staff and food quality has been noted, and we will work to address these issues to ensure a smoother dining experience in the future. We're thrilled to hear that Orlando at Cielo, Alejandra, Benjamin and Eduardo at Seaside made your trip even more special. We'll be sure to share your kind words with them.We look forward to welcoming you back for another incredible stay soon!
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Daniela Rodríguez E-Concierge, Hotel Management
Dear RaKeya L, Thank you so much for your review! We're thrilled to know that you enjoyed the property, the service, and the amenities we have for you. Our promise is to exceed our guest’s expectations with our Endless-Privileges inclusions. Thank you for your comment. We look forward to welcoming you back soon!
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
19 Dec 2024 by Daniela Rodríguez E-Concierge, Hotel Management
Dear Evin, Thank you for taking the time to share your feedback. Your comments are valuable to us. If you have any specific concerns or suggestions. We would like to know more about your recent stay with us, feel free to share them with us directly.
by A verified traveler
Posted 16 Dec 2024
Amazing resort over all. Prefect to go and relax.
Comment from Hotel Management
17 Dec 2024 by Daniela Rodríguez E-Concierge, Hotel Management
Dear Manuel, Thank you so much for your review! We're thrilled to know that you enjoyed the property, the service, and the amenities we have for you. Our promise is to exceed our guest’s expectations with our Endless-Privileges inclusions. Thank you for your comment. We look forward to welcoming you back soon!
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Daniela Rodríguez E-Concierge, Hotel Management
Dear Tara, Thank you for your review. Your comments are valuable to us. If you have any specific concerns or suggestions. We would like to know more about your recent stay with us, feel free to share them with us directly. We can't wait to welcome you back to our beautiful property!
