Ratings based on 999 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
It’s good overall
Comment from Hotel Management
20 Nov 2024 by Quality Manager, Hotel Management
It is always excellent for us to receive such complimentary reviews like this. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday.We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail.We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon.Best Regards,
by A verified traveler
Posted 19 Nov 2024
a
everything there is perfect
Comment from Hotel Management
20 Nov 2024 by Quality Manager, Hotel Management
We are very pleased to read that you had such a pleasant time in our hospitality and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,
by A verified traveler
Posted 9 Nov 2024
Great!
Comment from Hotel Management
11 Nov 2024 by Quality Manager, Hotel Management
We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday.Again we thank you for sharing this wonderful review and we hope that we will be able to serve you again in the future and wish you all the best.Kind Regards,
by A verified traveler
Posted 8 Nov 2024
Did not get to see the monkeys this time, but we did hear the little guys.
Great vacation time
Comment from Hotel Management
11 Nov 2024 by Quality Manager, Hotel Management
We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.We would like to thank you once again for your appreciation and hope to welcome you back again soon.Best Regards,
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Quality Manager, Hotel Management
Thank you so much for giving us the opportunity to host you on your recent vacations.Confirmation that we were able to exceed your expectations is spectacular news for us.We will be honored to welcome you again in the future.Sincerely,
by A verified traveler
Posted 1 Nov 2024
The staff are the best so friendly and helpful the food was sooo good and plenty of it.
Comment from Hotel Management
1 Nov 2024 by Quality Manager, Hotel Management
First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.Best Regards,
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Quality Manager, Hotel Management
It was a pleasure to host you at Iberostar Waves Tucan on your recent holidays.We are happy to know that you had a good time with us.We will be honored to welcome you again in the future.Sincerely,
by A verified traveler
Posted 13 Oct 2024
It is great for family and kids, variety foods. Service is 5 stars. The property is beautiful with many animals walking around, it was a really great experience. I recommend it.
Comment from Hotel Management
14 Oct 2024 by Quality Manager, Hotel Management
Thank you for taking the time to share your wonderful impressions of your stay with us.It is of the utmost importance to us that our guests enjoy our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a particularly pleasant atmosphere, and we are so glad to know you enjoyed a wonderful experience.Again we thank you for sharing this fabulous review and we hope to welcome you back again in the not too distant future.Kind Regards,
by A verified traveler
Posted 9 Oct 2024
Le falta un poco de calidad a la barra libre, pero todo lo demas muy bien.
Comment from Hotel Management
9 Oct 2024 by Gerente de Calidad, Hotel Management
Le agradecemos por haber elegido Iberostar Waves Tucan en sus recientes vacaciones.Nos ha encantado saber que disfrutó de una agradable estancia con nosotros y que nuestro trabajo diario ha merecido la pena.Por otro lado, lamentamos no haber cumplido con sus expectativas con nuestra oferta de bebidas. En Iberostar buscamos satisfacer a nuestros huéspedes en todos los aspectos y la gastronomía, en general, es uno de los pilares de nuestro establecimiento.Sin embargo, transmitiremos sus comentarios al departamento correspondiente para su consideración y le agradecemos la oportunidad de mejora que sus palabras nos ofrecen.Esperamos tener la oportunidad de volverlo a saludar en un futuro no lejano para ofrecerle , de nuevo, una experiencia muy positiva, una experiencia Iberostar. Atentamente,
by A verified traveler
Posted 8 Oct 2024
Worst customer service, worst food, worst resort I have ever stayed at.
Terrible experience. Will never be back.
Comment from Hotel Management
8 Oct 2024 by Guest Service Team , Hotel Management
Dear guest,Thank you very much for providing us with your feedback.We regret that part of your experience at the hotel did not meet your expectations.Your comments are very valuable to us and help us to improve our service performance on a daily basis. Best regards,
