Ratings based on 996 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
We had a great vacation at the Iberostar Waves Paraiso del Mar. The hotel grounds is lovely with lots of wildlife including beautiful peacocks. The beach was picturesque and very clean as well as safe although the waves were a bit rough. But it was fun. There were many different options of places to eat and the most of the food was great.
by A verified traveler
Posted 2 Jan 2025
Rooms are very below average.
Comment from Hotel Management
2 Jan 2025 by Quality Manager, Hotel Management
Thank you for choosing Iberostar Waves Paraiso Del Mar for your recent holiday.Allow us to say that we do try to take care of every detail so that our guests enjoy their stay with us. For this reason, our team is constantly undertaking improvements to all our rooms to make sure that everything is in perfect condition. We are saddened to know that this was not the impression that you received and if this made your holiday seem less than perfect. However, we will send your comment to the correct department for their consideration as the opinion of our guests is what helps us to improve day by day. Again, we thank you for choosing Iberostar for your holiday and we hope to have the pleasure of your company in the future.Best regards,
by A verified traveler
Posted 25 Dec 2024
It was so big and clean
Comment from Hotel Management
2 Jan 2025 by Quality Manager, Hotel Management
First of all, we would like to thank you for your kind review of your recent holiday with us at Iberostar Waves Paraiso Del Mar.Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Again we thank you for your pleasant opinion of our hotel and hope that we will continue to provide you with excellent holiday experiences in the future.Best Regards,
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Quality Manager, Hotel Management
We would like primarily to thank you for choosing Iberostar Waves Paraiso Del Mar for your recent holiday.We place great importance in providing our guests with unforgettable experiences and we are glad to know that you enjoyed your stay.We hope to welcome you back again soon.Best Regards,
by A verified traveler
Posted 25 Dec 2024
I really had a great yimr
Comment from Hotel Management
2 Jan 2025 by Quality Manager, Hotel Management
Thank you for taking the time to share your wonderful impressions of your stay at Iberostar Waves Paraiso Del Mar. It is of the utmost importance to us that our guests enjoy our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a particularly pleasant atmosphere, and we are so glad to know you enjoyed a wonderful experience.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Kind Regards,
by A verified traveler from Thompson
Posted 21 Dec 2024
Excellent value for money
Comment from Hotel Management
23 Dec 2024 by Quality Manager, Hotel Management
We would like first and foremost to thank you for choosing Iberostar Waves Paraiso Del Mar for your recent holiday. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home away from home. Again we thank you for your comments and we hope to welcome you back again soon.Kind regards,
by A verified traveler
Posted 21 Dec 2024
Overall, it had similar qualities as you would see in most big resorts, particularly cleanliness, and service. However, I felt the food was just mediocre at the buffets, and the food was usually not hot. It was also very difficult to make reservations for the two à la carts that required it, indicating they were full a car first day of arrival all through the week. After being tenacious, I was able to get one for my family.. Also, I found it really frustrating in our ability to find chairs and lounges at the beach and in the pool area, unless you woke up very early, like around 7 AM.
Comment from Hotel Management
23 Dec 2024 by Quality Manager, Hotel Management
We thank you for choosing Iberostar Waves Paraiso Del Mar as host of your recent vacations.It is a pleasure to know that overall you enjoyed your vacation experience. On the other hand,we are saddened to hear that our exquisite buffet did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Our team of professional chefs daily prepare a wide variety of dishes using the highest quality fresh local ingredients available to cater the most discerning palates.Also,we have different rounds of replenishment of our dishes, in order to maintain the temperature and freshness of all our offerings.We are regret that you were not satisfied by our cuisine and we will pass on your disappointment to our team.Likewise, we thank you for sharing your observations with us as they are an invaluable tool that help us to enhance our service and therefore, our guests' experiences.We hope to have the honor of hosting you once again on your upcoming vacations.Kindly,
by A verified traveler
Posted 18 Dec 2024
My partner and I had a great time. Staff is friendly, lots of activities. The changed out towels daily which was nice. 10/10 would recommend. Were already planning on returning back next year with friends :)
Comment from Hotel Management
19 Dec 2024 by Quality Manager, Hotel Management
Thank you for taking the time to share your wonderful impressions of your stay at Iberostar Waves Paraiso Del Mar. It is of the utmost importance to us that our guests enjoy our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a particularly pleasant atmosphere, and we are so glad to know you enjoyed a wonderful experience.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Kind Regards,
by A verified traveler from Chicago
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Quality Manager, Hotel Management
We would like to express our appreciation for your positive rating. We are delighted to know that we could provide you with an unforgettable holiday experience.It would be an honour to serve you again in the future at our hotel, until then we wish you all the best.Kind regards,
by A verified traveler
Posted 7 Dec 2024
Very welcoming and peaceful spot. Beautiful beach and very friendly staff members that are willing to always help. Food was amazing and such a variety of restaurants and always felt safe. Would definitely recommend!
Comment from Hotel Management
9 Dec 2024 by Quality Manager, Hotel Management
First and foremost, thank you for choosing Iberostar Waves Paraiso Del Mar on your most recent vacation, and for sharing your kind comments with us. We are honored to know that you have enjoyed an excellent holiday and have left with wonderful memories of your vacation. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience.Thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best.Kind regards,
