Ratings based on 997 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Iberostar is definitely a nice place one would not to return. We enjoyed our stay as a family of 4 big time.
Pros: the resort territory is so tropical with a lot of cute animals (peacocks, flamingos. Mexican raccoons, capybaras, etc). We had a blast walking around the resort. The Star camp was our 8-year old daughter’s fave spot, the camp staff was very friendly.
Cons: challenge with restaurant reservations, the rooms are a bit outdated and smell moldy. The alcohol drinks are watered down too much!
by A verified traveler from Terrace
Posted 26 Nov 2024
My fiancé and I were very disappointed with our stay at Iberostar Selection Paraíso Lindo. We booked a king room but were given two double beds instead. One bed was broken, and both had mold growing on them. The room smelled strongly of mildew, and even after multiple washes, our clothes still reeked. When we asked to switch rooms, we were only offered a downgrade despite paying for a higher-tier room.
Safety was another major issue. I slipped and got hurt in the lobby due to extremely slippery floors, and no staff member came to check on me. The pools were messy, with empty cups scattered around, and the water park was closed without notice.
The food was mediocre, often re-cooked and served over multiple days. Securing reservations for restaurants was difficult, the café served the same limited items daily, and room service delivered raw burgers. We left the trip with severe food poisoning, which made us sick for over a week after returning home.
On top of these issues, workers were constantly pushing timeshare sales, which was incredibly frustrating when we were trying to relax. While the beach was beautiful and well-maintained, it wasn’t enough to redeem the overall experience.
I would not recommend this resort due to its poor accommodations, lack of cleanliness, safety concerns, and subpar food quality. It was not worth the cost, and we regret our decision to stay here.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Quality Manager, Hotel Management
Thank you so much for giving us the opportunity to host you on your recent vacations.We are delighted to know that you enjoyed your stay with us.We will be honored to welcome you again in the future.Sincerely,
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Gerente de Calidad, Hotel Management
Gracias por habernos elegido para disfrutar sus vacaciones. Esperamos darle de nuevo la bienvenida en un futuro no lejano para conquistarlo, una vez más, con el estilo que nos distingue en Iberostar.Hasta muy pronto.Atentamente,
by A verified traveler
Posted 19 Nov 2024
Excellent, as always. Will be back.
Comment from Hotel Management
19 Nov 2024 by Quality Manager, Hotel Management
It has been a real pleasure to read this excellent review of your recent holiday with us and we really appreciate that you took the time to write and share it with us and other travelers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterize our company is of great importance to us.It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again.Best Regards,
by A verified traveler
Posted 18 Nov 2024
Great resort!
Comment from Hotel Management
19 Nov 2024 by Quality Manager, Hotel Management
It is always fabulous for us to receive such wonderful reviews like yours. We appreciate the time and effort taken to share this opinion of your holiday.We have treated your description as a triumph and your comments confirm that we are on the right track with our numerous efforts and attention to detail.We, therefore want to express our gratitude again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,
by A verified traveler
Posted 17 Nov 2024
Great place for adults and kids. The food was top notch for an all inclusive!
Comment from Hotel Management
19 Nov 2024 by Quality Manager, Hotel Management
It has been really good to read that you had such a great time in our hospitality and we want to thank you for sharing your experience. Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. We try to think about everything to provide our guests with a perfect experience.Once more, we thank you for writing and sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,
by A verified traveler
Posted 17 Nov 2024
So much variety at the resort, especially for families with kids! The staff were friendly and fun, the food options were delicious, the beach was very nice and the pools and water slides were super fun! Would come back here for sure!!
Comment from Hotel Management
19 Nov 2024 by Quality Manager, Hotel Management
We want first of all for you to know that we are really pleased that you had such a fabulous holiday with us and we want to thank you for sharing your wonderful experience with others. As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort, we are obviously flattered by your kind words.Again, we want to express our gratitude for this wonderful feedback and hope to have the honour of serving you again soon.Best Regards,
by A verified traveler
Posted 13 Nov 2024
One of the best resorts I have stayed at for food, cleanliness, and service. There are a lot of options for pools and entertainment. Highly recommend.
Comment from Hotel Management
14 Nov 2024 by Quality Manager, Hotel Management
First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.Best Regards,
by A verified traveler
Posted 9 Nov 2024
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Comment from Hotel Management
12 Nov 2024 by Quality Manager, Hotel Management
Thank you so much for giving us the opportunity to host you on your recent vacations.We are delighted to know that you enjoyed your stay with us. We will be honored to welcome you again in the future.Sincerely,
