Iberostar Waves Quetzal Reviews, Deals & Photos 2025 - Expedia

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Luxury resort on the beach, with 4 outdoor swimming pools

Choose dates to view prices

Dates

December 2024

3

January 2025

Aerial view

View from room

Reception

On the beach, white sand, sun loungers, beach umbrellas

8 restaurants, lunch, dinner served; Japanese cuisine

Overview
Rooms
Location
Policies

VIP Access

Very good

Popular amenities

Bar

All inclusive

Pool

Room service

Spa

Gym

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Room options

All rooms

1 bed

2 beds

3+ beds

Showing 21 of 21 rooms

Balcony

Premium Room, Poolside

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Ceiling fan

Premium bedding

Blackout drapes/curtains

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Balcony

Premium Room (Near Beach)

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Ceiling fan

Blackout drapes/curtains

Down duvet

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

View from room

Premium Room (Promo)

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Ceiling fan

Premium bedding

Blackout drapes/curtains

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium bedding, down comforters, free minibar, in-room safe

Last room available

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Ceiling fan

Premium bedding

Blackout drapes/curtains

35 sq m
Sleeps 1
1 Double Bed OR 1 King Bed

Terrace/patio

Junior Suite, Oceanfront

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Ceiling fan

Blackout drapes/curtains

Down duvet

38 sq m
Ocean view
Sleeps 1
2 Double Beds OR 1 King Bed

View from room

Premium Room

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Ceiling fan

Premium bedding

Blackout drapes/curtains

35 sq m
Sleeps 1
2 Double Beds

Balcony

Premium Room, Poolside

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Ceiling fan

Premium bedding

Blackout drapes/curtains

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium bedding, down comforters, free minibar, in-room safe

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Ceiling fan

Blackout drapes/curtains

Down duvet

Sleeps 4
2 Double Beds OR 1 King Bed

Terrace/patio

Junior Suite, Oceanfront

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Ceiling fan

Blackout drapes/curtains

Down duvet

38 sq m
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Ceiling fan

Blackout drapes/curtains

Down duvet

38 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

View from room

Premium Room

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Ceiling fan

Premium bedding

Blackout drapes/curtains

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Ceiling fan

Blackout drapes/curtains

Down duvet

38 sq m
Beach view
Sleeps 4
1 King Bed and 2 Double Beds

Premium bedding, down comforters, free minibar, in-room safe

Premium Room (Tropical View)

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Ceiling fan

Premium bedding

Blackout drapes/curtains

35 sq m
Sleeps 4
1 King Bed and 2 Double Beds

View from room

Premium Room (Promo)

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Ceiling fan

Premium bedding

Blackout drapes/curtains

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium bedding, down comforters, free minibar, in-room safe

Premium Room (Tropical View)

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Ceiling fan

Premium bedding

Blackout drapes/curtains

35 sq m
Sleeps 1
1 King Bed

Premium bedding, down comforters, free minibar, in-room safe

Last room available

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Ceiling fan

Premium bedding

Blackout drapes/curtains

35 sq m
Sleeps 4
1 Double Bed OR 1 King Bed

Premium bedding, down comforters, free minibar, in-room safe

Premium Room, Accessible

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Ceiling fan

Premium bedding

Blackout drapes/curtains

35 sq m
Sleeps 3
1 Double Bed and 1 King Bed

Balcony

Premium Room (Near Beach)

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Ceiling fan

Blackout drapes/curtains

Down duvet

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium bedding, down comforters, free minibar, in-room safe

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Ceiling fan

Blackout drapes/curtains

Down duvet

Sleeps 1
2 Double Beds

Premium bedding, down comforters, free minibar, in-room safe

Premium Room, Accessible

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Ceiling fan

Premium bedding

Blackout drapes/curtains

35 sq m
Sleeps 1
2 Double Beds

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Ceiling fan

Blackout drapes/curtains

Down duvet

38 sq m
Beach view
Sleeps 1
1 King Bed

Similar properties

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

Pool

All inclusive

Spa

Kids pool

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About the neighborhood

Playa del Carmen, QROO

What's nearby

Playa del Carmen Maritime Terminal - 6 min drive - 2.9 km
Quinta Avenida - 6 min drive - 3.1 km
Xplor Theme Park - 9 min drive - 7.0 km
Playa del Carmen Main Beach - 11 min drive - 3.4 km
Xcaret Eco Theme Park - 13 min drive - 7.7 km

Getting around

Cancun Intl. Airport (CUN) - 56 min drive

Restaurants

‪Festival Grand Buffet - ‬8 min walk
‪Rosa Roja - ‬5 min walk
‪El Gaucho Steakhouse - ‬6 min walk
‪Cupcake Cafe - ‬6 min walk
‪RIU Yucatan - ‬7 min walk

About this property

Iberostar Waves Quetzal

Luxury all-inclusive resort near Quinta Avenida

Located close to Playa del Carmen Maritime Terminal and Xplor Theme Park, Iberostar Waves Quetzal provides a free breakfast buffet, 3 poolside bars, and a beach bar. This resort is a great place to bask in the sun with a white sand beach, beach massages, and sun loungers. Treat yourself to a body treatment, a sports massage, or a manicure/pedicure at Spa Sensations, the onsite spa. At the 8 on-site restaurants, enjoy lunch, dinner, and Japanese cuisine. Yoga classes are offered at the gym; other things to do include snorkeling, kayaking, and windsurfing. Free in-room WiFi is available to all guests, along with shopping on site and a garden.

Additional perks include:

4 outdoor pools and a children's pool, with sun loungers and pool umbrellas
Free self parking and valet parking
Tennis courts, babysitting (surcharge), and massage treatment rooms
A water dispenser, tour/ticket assistance, and luggage storage
Guest reviews say great things about the beach locale and helpful staff

Room features

All 350 rooms have comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and free stocked minibars. Guest reviews speak positively of the clean rooms at the property.

Other amenities include:

Recycling, LED light bulbs, and composting
Bathrooms with eco-friendly toiletries and showers
Flat-screen TVs with satellite channels
Balconies or patios, wardrobes/closets, and eco-friendly cleaning products

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Sailing

Snorkeling

Windsurfing

Land activities

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Free valet parking on site
Onsite parking includes off-street options

Food and drink

3 poolside bars
7 bars/lounges
8 restaurants
A beach bar

Restaurants on site

Beach Grill Uxmal
Bonsai Restaurant
La Gondola Restaurant
La Hacienda
Mare Nostrum Restaurant

Things to do

4 outdoor pools
Billiards/pool table
Children's pool
Free children's club
Full-service spa
Gym
Kayaking
Playground
Sauna
Shopping
Snorkeling
Steam room
Tennis
Tennis lessons
Windsurfing
Yoga classes

Family friendly

4 outdoor pools
Children's games
Children's pool
Free children's club
Free supervised activities for children
In-room babysitting (surcharge)
Playground

Conveniences

24-hour front desk
Gift shop/newsstand
Hair salon
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Conference space
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
In a nature reserve
On the beach
On the waterfront
Pool loungers
Pool umbrellas

Full-service spa

3 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Spa tub
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Smooth flooring in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible spa

More

3 floors
Banquet hall
Eco-friendly cleaning products used
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

Free stocked minibar
Limited room service

More

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Composting
Connecting rooms available
Desk
Eco-friendly toiletries
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Guests under 18 years old are not allowed in the spa

Property is also known as

Iberostar Quetzal

Iberostar Quetzal All Inclusive

Iberostar Quetzal All Inclusive Playa del Carmen

Iberostar Quetzal Playa del Carmen

Quetzal Iberostar

Iberostar Hotel Quetzal Playacar

Iberostar Quetzal Playacar Hotel Playa Del Carmen

Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

Iberostar Quetzal All Inclusive All-inclusive property

Iberostar Quetzal Inclusive i

Frequently asked questions

Does Iberostar Waves Quetzal have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Iberostar Waves Quetzal pet-friendly?

No, pets are not allowed at this property.

How much is parking at Iberostar Waves Quetzal?

Self parking and valet parking are free at this property.

What time is check-in at Iberostar Waves Quetzal?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Iberostar Waves Quetzal?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Iberostar Waves Quetzal?

Yes, the property is all-inclusive. Activities include windsurfing, snorkeling, kayaking, and more.

Where is Iberostar Waves Quetzal located?

Located in Playacar, this beachfront resort is in the entertainment district and within 3 mi (5 km) of Quinta Avenida, Playa del Carmen Maritime Terminal, and Playa del Carmen Main Beach. Mamitas Beach and Xplor Theme Park are also within 3 mi (5 km).

Iberostar Waves Quetzal Reviews

8.4

Very Good

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Magdalena Del Carmen Salva

Nov 17, 2024

Stayed 7 nights in Oct 2024

8/10 Good

Victor

Nov 9, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Oct 2024

10/10 Excellent

Jairo Andres Sandoval

Nov 8, 2024

Stayed 7 nights in Oct 2024

8/10 Good

MARIE JEANE, san antonio

Traveled with family

Nov 6, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

loved the green spaces, beach area and staff was helpful

Stayed 3 nights in Oct 2024

10/10 Excellent

juhin

Oct 31, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Oct 2024

8/10 Good

Norma

Oct 20, 2024

Liked: Cleanliness

Some of the staff members weren't as welcoming

Stayed 3 nights in Jun 2024

10/10 Excellent

Brandon, Collierville

Oct 15, 2024

Liked: Cleanliness

Stayed 7 nights in Oct 2024

10/10 Excellent

LISA

Oct 14, 2024

Stayed 7 nights in Oct 2024

4/10 Poor

Lorena

Traveled with family

Oct 13, 2024

Liked: Cleanliness, amenities

Disliked: Staff & service, property conditions & facilities

The grounds were beautiful but the service and food quality were very poor. We were a party of 14 and everyone had issues with their rooms in regards to humidity and smell. The front desk staff were very nice and professional but we still had to pay an extra $360 for a better room with no smell… ridiculous. My family and I will never stay there again .

Stayed 6 nights in Oct 2024

10/10 Excellent

Stephen

Oct 9, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Sep 2024

10/10 Excellent

Matthew Lynn, Oklahoma City

Traveled with partner

Oct 9, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful grounds, friendly employees, choices for food.

Stayed 6 nights in Oct 2024

10/10 Excellent

Sara

Traveled with partner

Oct 1, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were at the iberostar quetzal for a week in September. Here is what I have to say about the resort. We were very impressed with the resort and had such a great time, with a few things to note. The food was great for all inclusive, the beach was gorgeous, DO NOT miss the fire show it was incredible. Our room was nice and felt authentic although there was a sewage smell outside unfortunately. Beds were very comfortable. Absolutely NO noise was heard from outside our room which was amazing. Our room was right at the entrance of the resort, it took no more than 5 minutes to walk from our room to the beach. Beaches have umbrellas built in, be prepared to wake up early if you want a chair on the beach many people would put a towel on chairs and just leave them there all day to save their spot without coming back until the afternoon, which was kind of annoying. But the beach was beautiful, water was INCREDIBLE. They do their best to keep everyone entertained, always something going on if you felt like you wanted to participate. We thought the drinks were great and not watered down at all. We payed $35 for sunscreen at the gift shop. Pack it before you get there. Staff was always pleasant and friendly. All in all it was an amazing spot to stay and we found ourselves talking about future trips there, we are excited to stay again.

Stayed 7 nights in Sep 2024

10/10 Excellent

Joelene

Sep 21, 2024

Stayed 7 nights in Jul 2024

10/10 Excellent

Doris

Sep 19, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Jul 2024

6/10 Okay

Jennifer, Bonney Lake

Traveled with group, Traveled with partner

Sep 14, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property and amazing views. The lack of AC in the rooms was extremely disappointing especially with the extremely hot weather.

Stayed 7 nights in Sep 2024

8/10 Good

David

Traveled with family and small children, Traveled with group

Sep 4, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Although the property is getting older, it remains nice, and the staff tries their best to ensure guests enjoy themselves. They offer a variety of food options, they provide exercise activities, have a massage/spa package, and they have a very eco friendly setting with wildlife on the property.

Stayed 5 nights in Jul 2024

2/10 Terrible

Lia

Aug 28, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Let me preface this review by saying that we’ve been at Iberostar Tucan/Quetzal 2 times in the past 2 years. The resort we have in our memory is nothing compared to what it got turned into right now. Here are some points of what made this Iberostar Quetzal vacation a total nightmare: 1. Fire Alarm testing: It routinely had to happen every other day, if not every day, in the middle of the day, while we were taking a nap. Usually it would last about 2-3 minutes or so, which I guess was ok. BUT on the last day, it lasted for 30 uninterrupted minutes (even though when called the front desk they said it should be no longer than 5 minutes). We thought it was all and we can finally rest BUT NO — it still kept going on and off every 1-3 minutes and lasting for 2-3 minutes each time. The total time of this insanity lasted MORE THAN 2 HOURS. So you can imagine, taking a daytime nap was impossible at this place. Maybe they expected us to be at the beach from morning to the evening? I don’t know… Also, turns out that they made housekeeping go and silence the alarm every time it went off, at least that’s what we observed a few times. The management/security didn’t even bother to put the alarm in silent mode or something until we went and spoke to the manager. 2. The first room we were placed in had a strong smell of paint and someone was hammering non-stop in the room next door. Thankfully, we were able to switch the room but the only other available room required us to pay extra $150

Stayed 10 nights in Aug 2024

10/10 Excellent

Amey

Traveled with partner

Aug 26, 2024

Liked: Cleanliness, staff & service, amenities

Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again

Stayed 5 nights in Aug 2024

8/10 Good

CHRISTOPHER MORGAN, San Antonio

Traveled with family and small children

Aug 14, 2024

Liked: Cleanliness, amenities, property conditions & facilities

Well maintained Cleanliness Animals Outdoor Scenery Jose at Sports Bar is the absolute best there!

Stayed 6 nights in Aug 2024

10/10 Excellent

Gracel Villaruel

Traveled with partner

Aug 12, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Resort inside the forest

Stayed 4 nights in Aug 2024

10/10 Excellent

Maritza

Aug 1, 2024

Stayed 5 nights in Apr 2024

8/10 Good

Luis

Traveled with family and small children, Traveled with family

Jul 26, 2024

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 7 nights in Jul 2024

10/10 Excellent

Virginia C

Traveled with family

Jul 22, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful resort! Lots of food/bar options!

Stayed 7 nights in Jul 2024

8/10 Good

Kristen

Traveled with family

Jul 21, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We recently stayed here for a family vacation. 30 family members in one place. We had to cut our trip short due to Hurricane Beryl, unfortunately. Some pros and cons to note. Let’s start with the good! The staff are wonderful. The property is beautifully kept. The golf cart rides around the property are much appreciated. We stayed in an oceanfront room. It’s quite a ways from the front desk, so you’ll want the ride. The Japanese restaurant was good. We weren’t able to try the other restaurants. The beach was also nice. They keep it very clean. The not so good, in my opinion… we went during the first week of July. It was so hot when eating at the buffet. There is no air flow in that area. There are fans very high up on the ceiling that don’t help. The buffet is open to air, so flies are a huge issue. They’re all over everything. As I went to scoop dried fruit from the yogurt bar, gnats went everywhere. Breakfast was spent swatting away flies while trying to feed our baby, and sweating while sipping on coffee. But, the buffet has any food you could want! When you leave your room, there are sensors. For energy conservation, the power is shut off when you close the door. It takes awhile to cool the room off when you return. You must call the front desk if you want to lower the temp below 20 degrees Celsius. Our room never got below 74 F. Overall, our family enjoyed the stay. Also, book USA transfers to and from the airport. They were amazing!

Stayed 5 nights in Jun 2024

8/10 Good

Victor

Traveled with family and small children

Jul 19, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great location, Gray staff great restaurants

Stayed 7 nights in Jul 2024

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