Ratings based on 998 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Beautiful resort and golf, incredibly kind and helpful staff, and food to die for!
Angel our butler was great and Endrick, aka Senior Fuego, at the Buffet with his table side Flaming Mayan and Mexican Coffee drinks was awesome!
Comment from Hotel Management
27 Nov 2024 by Quality Manager, Hotel Management
We would like first of all to thank you for your great review of your stay with us. Our day to day efforts are to create a particularly pleasant atmosphere for our guests with the numerous services available in our wonderfully designed hotel, so your words confirming our success are really important to us. We will certainly extend your praise to all of our dedicated colleagues because we know we have quite a remarkable team here.We hope to have the pleasure of your company again, in the not too distant future at one of our Iberostar hotels.Best Regards,
by A verified traveler from Los Angeles
Posted 10 Nov 2024
Very good stay
Comment from Hotel Management
11 Nov 2024 by Quality Manager, Hotel Management
We want first of all for you to know that we are really pleased that you had such a fabulous holiday with us and we want to thank you for sharing your wonderful experience with others. As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort, we are obviously flattered by your kind words.Again, we want to express our gratitude for this wonderful feedback and hope to have the honour of serving you again soon.Best Regards,
by A verified traveler
Posted 2 Nov 2024
Best room I've ever stayed in, it was the private villa. Staff was great.
We had a couple of issues like we got a wake up call at 4 am we didn't request, they didn't refill our shower soap or little towels, our room service order was messed up twice, there weren't a lot of vegan options at the buffet, there weren't enough serving spoons at the buffet so the cross contamination was wild.
A lot of little details went wrong that shouldn't have since we were staying at the VIP villas. The facilities were absolutely amazing. The staff tried to make everything right after the fact. Our butler service was the best!
The dinner restaurants were delicious, especially the hibachi one.
Comment from Hotel Management
4 Nov 2024 by Quality Manager, Hotel Management
First of all, we would like to thank you for taking the time to share your wonderful impressions of your stay with us. We sincerely appreciate your words towards our staff who are characterized by their kind and helpful manner. We will congratulate them on your behalf and we are delighted that they could enhance your stay with us.Regarding our buffet, we are saddened to hear that we did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to offer a variety of dining choices, including vegetarian and vegan meals, to cater to the diverse preferences of our guests. It is important to add that we are fully committed to our guests and to their safety and well-being. For this reason, we can assure you that we follow all health and safety guidelines and inspections surrounding our buffets. In the future may we invite you to personally transmit, during your stay any complaints or suggestions that you may have and allow us to intervene and make your holiday even more enjoyable. At Iberostar that is one of our main goals.Again we thank you for sharing this fabulous review and we hope to welcome you back again in the not too distant future.Best Regards,
by A verified traveler
Posted 30 Oct 2024
This is an excellent resort. The staff, Food, and amenities are 5 Star top of the line and I would recommend it to Everyone!
Comment from Hotel Management
30 Oct 2024 by Quality Manager, Hotel Management
We want you to know that your review of JOIA Paraiso by Iberostar is very much appreciated. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience.Again, we appreciate your positive comments and look forward to welcoming you back again soon.Best Regards,
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Quality Manager, Hotel Management
We thank you for choosing JOIA Paraiso by Iberostar as host of your recent vacations.It is a pleasure to know that you enjoyed your vacation experience. We hope to have the honor of hosting you once again on your upcoming vacations.Kindly,
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Quality Manager, Hotel Management
Thank you so much for giving us the opportunity to host you on your recent vacations.We are delighted to know that you enjoyed your stay with us. It will be an honor to host you once again in the near future. Best regards,
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Quality Manager, Hotel Management
First of all, we want to thank you for choosing JOIA Paraiso by Iberostar as host of your recent vacations.We are delighted to know that you enjoyed your stay with us. We will be honored to welcome you again in the future.Sincerely,
by A verified traveler
Posted 27 Sep 2024
FOOD WAS NOT TASTY AT ALL
Comment from Hotel Management
27 Sep 2024 by Quality Manager, Hotel Management
Thank you for choosing JOIA Paraiso by Iberostar for your recent holiday.Allow us to mention that gastronomy is one of the pillars of our establishment, we do our utmost to ensure our guest's complete enjoyment of our cuisine.Our team of executive chefs strives on a daily basis to prepare dishes both local and international and always using high quality and fresh produce in order to satisfy the most discerning of palates.We regret that we did not completely satisfy you, and we will pass on your disappointment to our team.In the future may we invite you to personally transmit, during your stay any complaints or suggestions that you may have and allow us to intervene and make your holiday even more enjoyable. At Iberostar that is one of our main goals.We would like to say that your comments are invaluable in helping us create the ideal holiday experience and we really hope you will allow us another opportunity to show you that your holiday experience can be improved.Best regards,
by A verified traveler
Posted 29 Jul 2024
Comment from Hotel Management
30 Jul 2024 by Quality Manager, Hotel Management
We thank you for choosing JOIA Paraiso by Iberostar as host of your recent vacations.It will be an honor to host you once again in the near future. Best regards,
by A verified traveler
Posted 21 Jul 2024
Beautiful property! Quiet get away!
Comment from Hotel Management
22 Jul 2024 by Quality Manager, Hotel Management
It is always fabulous for us to receive such complimentary reviews like yours. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at JOIA Paraiso by Iberostar. We have treated your description as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail.We, therefore want to thank you again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,
