Ratings based on 1,598 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 27 Nov 2024
We loved the property. Only thing was some parts were being worked on and not accessible on certain days when we were exploring. There was an island across a bridge but construction crews were fixing something. We were able to get access a few days later though.
by A verified traveler
Posted 25 Nov 2024
El personal muy atento y amable, el mejor hotel all inclusive, perfecto para parejas
Comment from Hotel Management
25 Nov 2024 by Dirección de Hotel Xcaret Arte, Hotel Management
Estimado Cristoval,Agradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de contarnos su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.
by A verified traveler
Posted 24 Nov 2024
Everything
Comment from Hotel Management
24 Nov 2024 by Hotel Xcaret Management, Hotel Management
Dear Consetta,We appreciate that you stayed with us and we also appreciate that you took the time to tell us about your experience.Your opinion is very important to us, we are glad that you enjoyed your stay and we hope to see you again soon.Thank you for sharing our love of Mexico with us.
by A verified traveler from ashton
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Hotel Xcaret Management, Hotel Management
Dear Elizabeth,We appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.
by A verified traveler from Arleta
Posted 22 Nov 2024
No consideration about room flexibility for the price we paid, we went for our anniversary and didn’t get a king size bed they give us two queen size bed, also they desactives our guest keys at 11:20 and let us out of our room waiting 25 min waiting for someone to open the door so don’t give us the chance even to take a shower before our fly because we had a taxi waiting for us at 11:50
Comment from Hotel Management
23 Nov 2024 by Hotel Xcaret Management, Hotel Management
Dear Claudia,We appreciate that you stayed with us and we also appreciate that you took the time to tell us about your experience.Your opinion is essential to improve our services, and we regret not having met your expectations, we have carried out an analysis of your particular situation and implemented measures to prevent it from happening in the future.We hope you will allow us to welcome you again to change the perspective of your experience.
by A verified traveler
Posted 20 Nov 2024
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Comment from Hotel Management
20 Nov 2024 by Hotel Xcaret Management, Hotel Management
Dear Kris,We appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.
by A verified traveler
Posted 19 Nov 2024
Insanely beautiful! The staff was incredible every time we had a question or doubt. Will be returning!
Comment from Hotel Management
20 Nov 2024 by Hotel Xcaret Management, Hotel Management
Dear Alejandra,We appreciate that you stayed with us and we also appreciate that you took the time to tell us about your experience.Your opinion is very important to us, we are glad that you enjoyed your stay and we hope to see you again soon.Thank you for sharing our love of Mexico with us.
by A verified traveler
Posted 19 Nov 2024
Exlente lugar bello buena atencion rica comida y muy bueno para relax y disfrutar mexico
Comment from Hotel Management
20 Nov 2024 by Dirección de Hotel Xcaret Arte, Hotel Management
Estimada Caroline,Agradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de contarnos su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.
by A verified traveler
Posted 18 Nov 2024
Best all inclusive I have ever stayed. The food was spectacular
Comment from Hotel Management
20 Nov 2024 by Hotel Xcaret Management, Hotel Management
Dear RamonWe appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.
