Ratings based on 995 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jan 2025
by A verified traveler
Posted 3 Jan 2025
Great pool & beach!!! Staff is amazing! Food was okay.
by A verified traveler
Posted 28 Dec 2024
Impressive:Is the first word that comes to mind, when it comes to the Riu Yucatãn Hotel. It's not just a hotel, It's an experience!
I would recommend this destination to anyone of my friend or family members for a wonderful experience.
by A verified traveler from Davenport
Posted 27 Dec 2024
Very nice, safe resort. Staff always working hard keeping it clean and they’re always friendly. Beautiful beach and cutest monkeys!
by A verified traveler
Posted 24 Dec 2024
by A verified traveler
Posted 24 Dec 2024
Excellent guest service, good food, good activities
by A verified traveler
Posted 24 Dec 2024
by A verified traveler
Posted 24 Dec 2024
Alcohol was great, rooms cold. Food was not great. Breakfast is the worst unless you live on fruit. Italian restaurant is great, steak restaurant not so much. The margarita is great for lunch. Too many vendors on the beach and I do not recommend buying excursions on beach your all inclusive meal on the excursion would be 2 taquitos rice and bean soup. That’s all you get to eat in 10 hours. You will also wait 40 minutes in a can as they have a sales meeting and then wait another 45 minutes to get into wherever you are going because you need your tickets.
For the price nice resort with great staff
by A verified traveler from Toledo
Posted 24 Dec 2024
I really loved this resort. Only con was no elevator.
by A verified traveler
Posted 23 Dec 2024
We stayed at RIU Yucatan with high hopes, but unfortunately, it fell short in several ways. Upon arrival at the Italian restaurant, our group of 14 was met with an unprofessional and unwelcoming host who seemed annoyed by our party size. As “compensation,” we were invited to their Mexican restaurant, which was already included in the package—hardly an effort to make up for the poor service.
The room itself was disappointing. The TV was broken, and while the A/C worked, it didn’t adjust properly, staying on regardless of the temperature set. To make matters worse, we encountered small cockroach-like bugs in the bathroom area. Even after maintenance sprayed, the bugs didn’t go away entirely.
The food was another low point. While the breakfast buffet was decent, everything else was subpar. On top of that, several members of my family fell ill during our stay, losing a day each to sickness. I sincerely hope their food sanitation is reviewed.
The showers were a nightmare, with water temperature fluctuating between scalding hot and freezing cold. It’s a frustrating situation when you can’t even enjoy a proper shower.
On a positive note, the hospitality staff were excellent and maintained a positive attitude throughout our stay, which was a small saving grace. However, the lack of room service and overall quality of the experience make it hard to recommend this hotel.
Overall, RIU Yucatan didn’t meet our expectations, and I wouldn’t stay here again.
Comment from Hotel Management
2 Jan 2025 by Hotel Riu Yucatán, Hotel Management
Dear Juanito,We appreciate your feedback, as it helps us understand which aspects we can focus and improve on. As service is our absolute key value, we are sorry to read of your discomfort. Our maintenance team makes every effort to ensure that our hotel is always in the best possible condition.At RIU Hotels & Resorts health is our priority. We wish to explain that in accordance with our high standards, we guarantee our guests the highest quality service, which goes far beyond the legal requirements, especially when it comes to food safety. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area.Travelling to different countries with different climates may lead to gastrointestinal problems, which may not necessarily be related to food. Needless to say, we are deeply sorry to read that you felt sick. We follow strict procedures while handling our food products, in order to prevent and avoid any kind of alimentary risks or hazards.We have passed your concerns to the management department.Best Regards,Hotel Riu YucatánOnline Reputation Manager
