Ratings based on 996 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jan 2025
We had an amazing time! The staff were all super friendly and the food was excellent! We cannot wait to go back.
by A verified traveler
Posted 20 Jan 2025
by A verified traveler
Posted 20 Jan 2025
The hotel needs a cart to transport luggage and guests to and from guest rooms. We had to drag our luggage. We arrived early but were able to use all the amenities before our room was ready. Good idea to cancel reservation restaurants. Poor breakfast.
by A verified traveler
Posted 14 Jan 2025
The staff was rude. The liquor was the cheapest options. The rooms were outdated. There was wolf life, large rodents everywhere. The food was also the cheapest options.
I’ve stayed at other RIU and this is the worse. I suggest trying literally any other one near this area.
Comment from Hotel Management
17 Jan 2025 by Hotel Riu Playacar Online Reputation Manager, Hotel Management
Dear Lydia,We regret to read that despite our best efforts and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Please note, our hotel is located between the Caribbean Sea, the town of Ejidal and surrounded by other hotels. We are very surprised to read your comment about wolfs, there are no wolfs, perhaps you have seen a dog at the beach, please note the beach is public.If they were, they would also be present in any other hotel near this area.Best Regards,Hotel Riu PlayacarOnline Reputation Manager
by A verified traveler
Posted 13 Jan 2025
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by A verified traveler
Posted 5 Jan 2025
by A verified traveler
Posted 3 Jan 2025
by A verified traveler
Posted 30 Dec 2024
by A verified traveler
Posted 27 Dec 2024
My family of 5 stayed at this Riu in December of 2020 and again in December 2024. We love that the resort is small enough that walking from our room to the beach to restaurants for meals isn’t a long task, yet the resort is big enough to feel luxurious.
The staff were the most upbeat, friendly staff you could ask for. Always smiling, providing drinks, and fun activities from games on the beach to diving contests in the pool and water Zumba. Each morning a yoga class was provided. There’s always something going on to help you stay entertained.
Early each morning you can find the staff hard at work to scrub every square foot of the property. It was immaculate.
We went kyaking, parasailing, and snorkeling right off the beach.
If I had to say anything somewhat negative it would the beds. In 2020 they provided king beds but in 2024 they put two full size beds together. They kept separating and moving. Not the most comfortable sleeping arrangement. However, that’s okay, just nap on the beach!!
Overall I love this resort. Worked out really well for having young children (4 & 6 in 2020 and 8 & 10 in 2024) so that we didn’t have to walk far and I felt very self allowing them to explore the resort without me.
by A verified traveler
Posted 24 Dec 2024
It takes 22 hours from check in to get ordinary room what we paid for.
First one was in the attics with like jail house windows , second had dirty , stain sheets and finally we got our room after fitting 22 hours with reception staff..
Terrible welcome from Riu Playacar
Comment from Hotel Management
31 Dec 2024 by Hotel Riu Playacar, Hotel Management
Dear Tadeusz,We regret to read that despite our best efforts, we did not deliver the best experience. Your evaluation is very helpful when applying changes and improvements. Thank you very much for staying with us. It is our hope to have another opportunity to be at your service again. Wishing you happy holidays and a prosperous New Year!Kind regards, Hotel Riu PlayacarOnline Reputation Manager
