Ratings based on 269 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
by A verified traveler
Posted 24 Nov 2024
Es un hotel cómodo y se paso, en los alrededores no hay muchas opciones para comer y se encuentra a 4.5 km (50 min) caminando de la 5ta avenida. La alberca es cómoda y con una vista agradable. Los cuartos podrían recibir algo de mantenimiento general, así como el aire acondicionado (lo tuve que apagar por alergia). la calidad de atención del persona muy buena. En general, un hotel que vale por lo que se paga.
by A verified traveler
Posted 5 Jun 2024
Property is not near the beach or shopping. Staff was nice.
by A verified traveler
Posted 11 Apr 2023
We didn't like the location of the hotel as there is really nothing around (no restaurants, no café or shopping) and we didn't feel quite safe in the neighborhood. At night it was quite noisy with a lot of dog barking so we and our toddler had poor sleep.
Unfortunately they had closed their restaurant without any notice which we were planning on using and the bar and events that they praise on their website don't exist at all.
The staff was friendly though!
Most terrible customer service we've ever experienced though was through expedia!
Comment from Hotel Management
12 Apr 2023 by Hotel Punta Esmeralda, Hotel Management
Thank you for you comment we work to make it betterBut also you are the only guest who complainIn all hotels happen issues and work to make it better And also not paying the breakfast no bueno but any ways thank you for you feed back
by A verified traveler
Posted 8 Apr 2023
The room didn’t look like the pictures I saw in Expedia. The bathroom window was very dirty. Common areas didn’t look clean either. Even though in Expedia it was mentioned that it was located 5 minutes from Quinta Avenida, the front desk employee explained that we had to walk 45 minutes to get to the tourist area of Quinta Avenida. We didn’t feel safe in the hotel location, that is why we didn’t complain or ask to change rooms; I made a reservation in another hotel and left the same day. I wasn’t able to cancel the booking because I had already checked in; but I preferred to spend the following 6 nights in a clean, well lit hotel located in a safe area.
Comment from Hotel Management
15 Apr 2023 by Hotel Punta Esmeralda, Hotel Management
Lamentamos que no haya podido disfrutar de su estancia de manera completa Gracias a sus comentario se trabaja dia con dia para mejorar y tomar acciones
by A verified traveler
Posted 15 Mar 2023
Ants bite in bed, couldn’t sleep. Lol
Didn’t do complaint, thought it’s not gonna changed.
Comment from Hotel Management
17 Mar 2023 by Hotel Punta Esmeralda, Hotel Management
Hola Lamentamos que no haya podido disfrutar de manera completa su estadia pero sus comentarios nos permite mejorar cada diasaludos
by A verified traveler
Awful experience, left after 1 night, no refunds..
Posted 28 Feb 2023 on HotelsPlease stay away from this property.
Walls are paper thin, so as the doors and floors. Another guest was playing very loud music, I complained at 1130pm but nothing happened, they finally stopped at 330AM. The next morning I spoke to the manager and he said that they could not do anything, that even the police came but that their hands were tied... because that "it is how the hotel industry works and guests should just get over it". I left after the first night since he could not assure me that it would not happen again and he said that he would refund me the money. Well, he did not refund anything and after speaking to customer support, he claimed that my stay did not have any issues.
In total I spent 3.5 hours on the phone speaking to customer support from hotels.com so they could move me to another hotel during they night but they asked to endure the problems. The next day I spoke to them again and they cannot do anything either, because they hotel has to approve the refund. So beware, it is a scam. Unless you are there to party, do not book.
The only positive thing about the place was Florencia from the front desk, she was very polite and helpful with the check in and with suggestions about where to go near the property.
Comment from Hotel Management
2 Mar 2023 by Hotel Punta Esmeralda, Hotel Management
Hola Sr. Anonimo Todo lo que dice es una mentira desafortunadamente no a todos podemos tener contentos y siempre es cuestionable la honestidad de las personas.En definitiva usted no queria estar aqui desde que llego y se respeta pero no se le otorgara devolucion por la mentira de los comentarios que esta usted poniendo.saludos
by A verified traveler
Posted 28 Feb 2023
This hotel is located in the nothern part of the city.
Contrary to what some have said, this area is safe, even in the evening when it's dark. The LED street lights are so bright, it looks like day time. Police car roam streets on a regular basis. So yes, we did feel safe walking the streets at night. It's a 45 minute walk on fith avenue to "El Centro", but you will find plenty of businesses on the way within 10 to 15 minutes of walking. Two public beaches are within walking distance. On 30th Avenue, you will be able to dine for less than 100 $ (Pesos). This is where locals do their shopping. We enjoyed our 11 night stay at this hotel. Remember, it's a 3 star proprety, bring your own coffee machine. There is a fridge.
Comment from Hotel Management
28 Feb 2023 by Julio Canto, Hotel Management
Hello Mr. Steve Thank you so much for you prefence but also for you coments we work daily to make it betterWe hope to see you next time in you home Hotel Punta Esmeralda
by A verified traveler
Posted 20 Feb 2023 on Hotels
Comment from Hotel Management
24 Feb 2023 by Julio Canto, Hotel Management
Muchas gracias por su preferencia Trabajamos dia con dia para mejorarEsperamos en un futuro no muy lejano tenerlos de nuevo en esta su casa Hotel Punta Esmeralda
by A verified traveler
Posted 19 Feb 2023
Nice room nice pool area
Comment from Hotel Management
24 Feb 2023 by Julio Canto, Hotel Management
Muchas Gracias por sus comentarios se trabaja dia con dia para mejorar :)Esperamos en un futuro no muy lejano tenerlos de nuevo en esta su casa Hotel Punta Esmeralda
