Ratings based on 636 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
Excellent staff and easy check in process. The accommodations were a little dated with rust on the walls/bathrooms/lamps.
by A verified traveler
Posted 29 Aug 2024
We enjoyed the pool, it was clean and of good size. Very friendly staff and very flexible with us. Room was in great condition. Very close to beach and super close to main downtown area.
by A verified traveler
Posted 22 Jul 2024
Very convienant, clean quiet Nice staff
needs more electrical outlets, toilets dont flush well small pool and very small area around pool to lay out. onsite senote was dirty/unattractive. Had a deck area that is under utulized, could be a bar/breakfast designate
Comment from Hotel Management
22 Jul 2024 by Hotel Posada Sian Ka'an Staff, Hotel Management
Dear David, we thank you for staying with us and taking the time to share your feedback, we pay attention in each comment that we received.. Adding more outlets are already in our future remodeling. Unfortunately toilets have a water saving system which makes them appear not to work correctly.At the moment, the breakfast area is not operating because it was temporarily suspended. We hope to offer it in the future.The cenote is connected with all cenotes and with the sea, our cenote is cleaned daily but unfortunately somedays the flow stops, this is why it is very important that the Mexican government controls the constructions in the area because it affects the entire ecosystem. As a hotel we do everything to take care of the endemic fauna and flora but we cannot do it alone, we need the support of the community and our guests. We hope that clients like you continues to stay in hotels like ours that provide work to the community and do care about the ecosystem..We hope to see you for a future stay. Kind regards,
by A verified traveler
sweet place
Posted 23 Jun 2024 on HotelsLovely room, fun little balcony, loved the location steps away from the main beach! Sweet place.
Comment from Hotel Management
25 Jun 2024 by Hotel Posada Sian Ka'an Staff, Hotel Management
Thank you for your kindly comments, we are very glad that you found our place as sweet. Our goal is to give the best atmosphere possible.We hope to see you for a future stay.
by A verified traveler
Posted 11 May 2024
This hotel is beautiful and looks better than the pictures. It's well located between the beach and 5th avenue, close to everything, dining, bars, shopping, and near convenient transportation to the airport
Comment from Hotel Management
11 May 2024 by Hotel Posada Sian Ka'an Staff, Hotel Management
Dear Angela Thank you for your kindly comments about our location and amenities, we are very glad that you enjoyed our natural environment We hope to see you for a future stay
by A verified traveler
Posted 4 May 2024
For the money this place is excellent. You will work to flush the toilet and the bed just needs a lil softer mattress. But if you want a place to stay that is clean, safe, at the beach, steps from great walking/shopping/ and eating, this is the place is for you. I would stay again
Comment from Hotel Management
5 May 2024 by Hotel Posada Sian Ka'an Staff, Hotel Management
Dear JamesThank you for your kindly comments about our amenities, location and cleanse, we really appreciate it About the toilet, we will work on it, its important to mention that we couldn’t thought the paper on the WC, but we will work on the flush and waterYour comments are very important to improve our service, we really appreciate you the time that you take to write us We hope to see you for a future stay
by A verified traveler
Posted 18 Apr 2024 on Hotels
Comment from Hotel Management
22 Apr 2024 by Hotel Posada Sian Ka'an Staff, Hotel Management
Dear CoryThank you for your kindly punctuation, we hope to see you for a future stay
by A verified traveler
Stay close to the beach
Posted 14 Apr 2024 on HotelsNice place, close to the beach. Staff very helpful and friendly.
Comment from Hotel Management
17 Apr 2024 by Hotel Posada Sian Ka'an Staff, Hotel Management
Dear GuestWe are very grateful for your kindly comments, we really appreciate that our location was help you and our staff was kind with youYour comments are very important for us and those help us to improve our service We hope to see you for a future stay
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Hotel Posada Sian Ka'an Staff, Hotel Management
Dear Janice Thank you for your kindly score, we hope that your stay was comfortable and you enjoyed the amenities and the natural environment We hope to see you for a future stay
by A verified traveler
Posted 2 Apr 2024
Great place to stay in Playa del Carmen.
Comment from Hotel Management
2 Apr 2024 by Hotel Posada Sian Ka'an Staff, Hotel Management
Dear JaniceThank you for your kindly comments, we really appreciate that you enjoy our facilities We hope to see you soon for a future stay
