See all properties

Hotel Hacienda Del Caribe

3.0 star property
Central hotel with a 24-hour front desk connected to a shopping center in Playa del Carmen

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hotel Hacienda Del Caribe

Terrace/patio
Lobby sitting area
Courtyard
Exterior
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • 24/7 front desk
  • Pool
  • Air conditioning
The current price is P2,382
P3,070 total
includes taxes & fees
Feb 9 - Feb 10

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room selected at Check-in

Down comforters, in-room safe, laptop workspace, blackout drapes

Room selected at Check-in

Highlights

Air conditioning
Plasma TV
Blackout drapes/curtains
Down duvet
Ceiling fan
Hair dryer
Private bathroom
Coffee/tea maker
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Double Queen

Down comforters, in-room safe, laptop workspace, blackout drapes

Double Queen

Highlights

Air conditioning
Plasma TV
Blackout drapes/curtains
Down duvet
Ceiling fan
Hair dryer
Private bathroom
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King

Terrace/patio

Superior King

Highlights

Balcony
Air conditioning
Plasma TV
Blackout drapes/curtains
Down duvet
Ceiling fan
Hair dryer
Private bathroom
  • 5 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Superior

Down comforters, in-room safe, laptop workspace, blackout drapes

Room Superior

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Superior

Down comforters, in-room safe, laptop workspace, blackout drapes

Double Room Superior

  • Sleeps 4
  • 2 Queen Beds

View all photos for Quadruple Suite Junior

Down comforters, in-room safe, laptop workspace, blackout drapes

Quadruple Suite Junior

  • Sleeps 4
  • 2 Queen Bed(s)

Similar properties

Outdoor pool

Hotel Colonial Playa del Carmen

Pool
Free WiFi
Air conditioning
24/7 front desk
7.8 out of 10, Good, 1,186 reviews
The price is P2,603
P3,310 total
includes taxes & fees
Feb 6 - Feb 7
Hotel Colonial Playa del Carmen
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Calle 2 entre Avenidas 5a y 10a, Colonia Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 2 min walk
  • Playa del Carmen Maritime Terminal - 4 min walk
  • Mamitas Beach - 15 min walk
  • Playacar Golf Club - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Karen's Restaurant - ‬1 min walk
  • ‪Hard Rock Cafe Playa del Carmen - ‬2 min walk
  • ‪Burger Playa - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬1 min walk

About this property

Hotel Hacienda Del Caribe

Hotel near Quinta Avenida
Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach are located near Hotel Hacienda Del Caribe, which provides a poolside bar, a terrace, and a garden. Free WiFi in public areas is available to all guests, along with a bar and a restaurant.
Other perks include:
  • An outdoor pool
  • Bike rentals, airport pick-up service (surcharge), and express check-out
  • Tour/ticket assistance, luggage storage, and smoke-free premises
  • A front-desk safe, a 24-hour front desk, and concierge services
  • Guest reviews give top marks for the helpful staff and location
Room features
All guestrooms at Hotel Hacienda Del Caribe boast perks such as laptop-friendly workspaces and air conditioning, in addition to amenities like safes.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Plasma TVs with cable channels
  • Coffee/tea makers, ceiling fans, and daily housekeeping

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in fee: USD 20
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Monday - Sunday (7:00 AM - 11:00 PM)
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 7 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 80 per room
  • Airport shuttle fee per child: USD 25 (from 1 to 8 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Hacienda Caribe
Hacienda Caribe Playa del Carmen
Hotel Hacienda Caribe
Hotel Hacienda Caribe Playa del Carmen
Hacienda Del Caribe Hotel
Hacienda Del Caribe Playa Carmen
Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico
Hacienda Del Caribe Del Carmen
Hotel Hacienda Del Caribe Hotel
Hotel Hacienda Del Caribe Playa del Carmen
Hotel Hacienda Del Caribe Hotel Playa del Carmen

Frequently asked questions

Does Hotel Hacienda Del Caribe have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.

How much does it cost to stay at Hotel Hacienda Del Caribe?

As of Feb 1, 2025, prices found for a 1-night stay for 2 adults at Hotel Hacienda Del Caribe on Feb 9, 2025 start from P 2,381.51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Hacienda Del Caribe pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Hacienda Del Caribe?

This property doesn't offer parking.

What time is check-in at Hotel Hacienda Del Caribe?

Check-in start time: 4:00 PM; Check-in end time: noon. Early check-in is available for a fee of USD 20 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Hacienda Del Caribe?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Hacienda Del Caribe provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 80 per room applies.

Where is Hotel Hacienda Del Caribe located?

Located in Downtown Playa del Carmen, this hotel is steps from Founders Park, Quinta Avenida, and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Mamitas Beach are also within 15 minutes.

Hotel Hacienda Del Caribe Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 317 out of 844 reviews" "
Rating 8 - Good. 311 out of 844 reviews" "
Rating 6 - Okay. 110 out of 844 reviews" "
Rating 4 - Poor. 58 out of 844 reviews" "
Rating 2 - Terrible. 48 out of 844 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Brenda

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Location was excellent
Stayed 2 nights in Jan 2025

10/10 Excellent

Lidia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Incredibly accessible location - the hotel is close to everything. It's right on quinta, next to ADO and ferry, not to mention all the dining options. We loved the hacienda style - the room was spacious, beautiful and unique, and the hotel had a cozy feeling to it. The best was the big balcony with a nice view. Really worth it for the price!
Stayed 1 night in Jan 2025

4/10 Poor

Christine A

Traveled with family
Disliked: Amenities, property conditions & facilities
I loved the feel of this hotel. It reminded me of Encanto. I think that's probably the only positive I can say. Check-in wasn't bad. We were told we could get towels for the beach-no towels. Room service wasn't done cleaning our room when we checked in so I finished helping. No wash clothes... we had ONE to share with 3 people for 5 days. They did not give us more bottled water so we went to Walmart to get some. Showers were FREEZING. Pool was FREEZING. Another guest got beaten up and bled all over the steps and floor... never cleaned up. Nobody spoke English.
Stayed 4 nights in Jan 2025

8/10 Good

Jarrett

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Robin

The room smelt very moldy/musty and there were no blackout curtains and the lights were on in the courtyard. That being said I slept fine. East walk to shopping, restaurants and the beach
Stayed 3 nights in Jan 2025

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, close to the beach, transportation and food everywhere. The hotel was very clean and traditional.
Stayed 1 night in Dec 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Muy cómodo para pasear por la 5a avenida. Pero algo ruidoso por la noche ya que las habitaciones dan al patio central y a veces la gente no respeta los horarios de silencio. Muy próximo a la playa también. Buena opción para una o dos noches
Stayed 1 night in Jan 2025

10/10 Excellent

Christel, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super lovely! The hotel location was so convenient for walking to the beach or popular shopping areas. Can't wait to return!

8/10 Good

Patricia, Shawnigan Lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Accommodated us as quickly as they could as we were early arrivals. Very clean, ample space in room, good beds. Only thing lacking was a refrigerator 😊 Restaurant right next door was great, many options in walking distance.
Stayed 1 night in Dec 2024

10/10 Excellent

Timothy Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel has a pool in a courtyard, right by room, by the beach, and ADO TERMINAL.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It seemed safe, clean and the price was right!!! Didn't like they spoke little English!!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here a few times and love the location, hotel and sraff
Stayed 6 nights in Dec 2024

2/10 Terrible

Harry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff where rude and not helpful at all.
Stayed 1 night in Nov 2024

10/10 Excellent

Rebekah

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenient hotel, shopping and restaurants steps away. Was loud in the night with clubs close by and other loud guests using the pool until late into the night.
Stayed 2 nights in Nov 2024

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Very courteous clean and very centric for anything you need
Stayed 1 night in Nov 2024

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Oct 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
A well located Mexican gem
This is a lovely, quaint, Mexican-style hotel. The staff was great and very attentive. The hotel is very clean and located centrally in Playa del Carmen - close to the beach, the bus station and 5th Ave. If you are looking for a modern, American-style hotel, this is not for you. You may need to ask for hand towels and supply your own water but the location, the staff and the genuine atmosphere are wonderful.
Stayed 2 nights in Oct 2024

10/10 Excellent

James

Traveled with family
Liked: Amenities
I enjoyed my stay and will do again if the price is right
Stayed 1 night in Oct 2024

10/10 Excellent

Edolina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Room was alittle hot
Stayed 2 nights in Aug 2024

4/10 Poor

Jose Meza

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I used it just for a night but the hotel doesn't have elevators , so first I ask for 1st floor room but they didnt have any available, so I have to take a bike suitcase, and all the other suitcases to the 3rd floor alone in a narrow stairs. Nobody offers any help. Definitively I am not going to recommend this hotel .
Stayed 1 night in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 4 nights in Aug 2024

10/10 Excellent

Erick, Cozumel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención, limpieza, equipamiento y amenidades adecuadas
Stayed 1 night in Aug 2024

10/10 Excellent

Nelly

Stayed 2 nights in Jul 2024

8/10 Good

Norma, New Lenox

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late the checkin lady was pleasant. She put us up on 3 rd floor - NO Elevator!
Stayed 1 night in Jul 2024

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Cozy, not too flashy, shower was like a 6.5/10, the rest had good decor 8/10.
Stayed 1 night in Jul 2024