Ratings based on 886 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Good value for you money if you’re get it on sale 😉
by A verified traveler
Posted 14 Nov 2024
The breakfast was really nice and all the staff was very friendly and helpful.
Comment from Hotel Management
14 Nov 2024 by A, Hotel Management
Thank you for leaving us a review! We’re glad you enjoyed your stay with us and value your feedback. I will let our staff know that you recognize their great service :) We hope to see you again!
by A verified traveler
Posted 13 Nov 2024
Good job
Comment from Hotel Management
14 Nov 2024 by A, Hotel Management
¡Gracias por escoger Holiday Inn Express and Suites Playa del Carmen! Apreciamos su comentario de nuestro hotel y esperamos verte de nuevo pronto.
by A verified traveler
Posted 13 Oct 2024
Great location, room size and rate; the general maintenance required attention
Comment from Hotel Management
14 Oct 2024 by A, Hotel Management
Hello, Thank you for taking the time to leave us a review. We're glad you enjoyed our rooms. We will definitely look into the maintenance issues you mentioned, we want guests to have a great stay. Hope to see you again soon!
by A verified traveler from Trenton
Posted 12 Oct 2024
Great location!
Comment from Hotel Management
14 Oct 2024 by A, Hotel Management
Hello Melissa, Thank you for leaving us a review, we're glad you enjoyed our location. We hope to see you again soon!
by A verified traveler
Posted 2 Sep 2024
Exceptional hospitality and friendly staff!
Comment from Hotel Management
2 Sep 2024 by Catherine de la cruz, Hotel Management
Muchas Gracias por sus buenos comentarios, esperamos volver a contar con su visita.
by A verified traveler
Posted 28 Aug 2024
Great place to stay at!!!
Comment from Hotel Management
29 Aug 2024 by Catherine de la cruz, Hotel Management
Muchas gracias por tu calificación, nos da gusto saber que disfrutaste, esperamos volver a tenerte de vuelta.
by A verified traveler
Posted 26 Aug 2024
Very near the beach and other facilities. Parking was on site. Room were clean and staff friendly.
Comment from Hotel Management
29 Aug 2024 by Catherine de la cruz, Hotel Management
Muchas gracias por compartir tus comentarios, esperamos tenerte de vuelta.
by A verified traveler
Excelente hotel
Posted 22 Aug 2024 on HotelsEs un hotel con cuartos amplios y muy bien ubicado a una cuadra de la 5ta avenida a espaldas de la plaza más nueva de la 5ta avenida
Comment from Hotel Management
22 Aug 2024 by Catherine de la cruz, Hotel Management
Muchas gracias Jorge por tu comentarios, que bien que disfrutaste de tu estancia, esperamos volver a tenerte de vuelta.
by A verified traveler
Posted 19 Aug 2024 on Hotels
Se batalló con la regadera un día
Hasta al siguiente lo arreglaron
Comment from Hotel Management
20 Aug 2024 by Catherine de la cruz, Hotel Management
Gracias por compartir sus comentarios sr Diego, lamentamos el problema con la regadera, afortunadamente se solucionó, esperamos volver a tenerlo de vuelta.
