Ratings based on 927 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jan 2025
Htl is good but not very clean
Comment from Hotel Management
13 Jan 2025 by A, Hotel Management
Hello Riccardo, Thank you for taking the time to leave us your feedback. We greatly appreciate it and we're sorry that we were not able to meet your expectations. Cleanliness is something that we take very seriously and we will be investigating this issue further. Please be assured that we will be looking at our protocols and making sure that our housekeeping team keeps our hotel spotless. Again, we thank you for your feedback, and we hope you consider staying with us again.
by A verified traveler
Posted 6 Jan 2025
Good price vs quality.
Comment from Hotel Management
6 Jan 2025 by A, Hotel Management
Thank you for taking the time to leave us a 5-star review! We're glad you had a great stay with us and we hope to see you again on your next trip to Playa del Carmen
by A verified traveler from San Jose
Posted 3 Jan 2025
No limpiaron los cuartos bien y el mismo desayuno todos los días durante una semana
Comment from Hotel Management
6 Jan 2025 by A, Hotel Management
Estimado Farid, Muchas gracias por tomarse el tiempo en escribirnos un comentario. Le agradecemos por brindar esto a nuestra atención. Definitivamente vamos a investigar la situación del cuarto y tomaremos en cuenta su comentario sobre nuestro desayuno. Manténgase asegurado que haremos los cambios necesarios para poder brindar el mejor servicio posible.
by A verified traveler
Posted 3 Jan 2025
All the staff we encountered was friendly and helpful, and the location was convenient for everything. The breakfast was filling and tasty. I would recommend this hotel to others.
Comment from Hotel Management
6 Jan 2025 by A, Hotel Management
Thank you for leaving us a 5-star review! We're thrilled to hear that you had a great stay with us and that our staff was able to provide outstanding service. We would love to welcome you back on your next visit to Playa del Carmen!
by A verified traveler
Posted 31 Dec 2024
The breakfast is atrocious and very limited. We went the first day but it was horrendous and very limited. We left and went every morning elsewhere. The rooms are extremely noisy from the hallway to people above you. The roof top pool does not get cleaned regularly and was very cloudy with lots of algae bloom. Roof top deck is decent but get busy after 3pm. Cleaning ladies do a good job of cleaning but we had to constantly request regular coffee. The big positive is the location - it’s a 5 min walk to 5th ave. For a place to sleep it ok but bring earplugs.
Comment from Hotel Management
2 Jan 2025 by A, Hotel Management
Hello Jim, We're sorry that we were not able to meet your expectations. We appreciate your feedback and will take it into consideration when making further changes to our complimentary breakfast. Please be assured that we will make any necessary changes to ensure that all of our guests have an excellent stay with us. We hope you consider staying with us again on your next visit to Playa del Carmen.
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
2 Jan 2025 by A, Hotel Management
Thank you for leaving us a 5-star review! We're thrilled you had an excellent stay with us. We hope to see you on your next trip to Playa del Carmen!
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by A, Hotel Management
Thank you for leaving us a review! We're glad you had a good stay with us. If you have any other feedback on how we can improve, please don't hesitate to reach out to us. We hope to see you again soon in Playa del Carmen!
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
28 Dec 2024 by A, Hotel Management
Thank you for leaving us a 5-star review! We're glad you had a great stay with us. We hope to see you back in Playa del Carmen soon!
by A verified traveler from LONDON
Posted 25 Dec 2024
Comment from Hotel Management
28 Dec 2024 by A, Hotel Management
Thank you for leaving us a 5-star review! We're glad you had a great stay with us. We hope to see you again soon!
by A verified traveler from Alhambra
Posted 19 Dec 2024
Comment from Hotel Management
9 Jan 2025 by A, Hotel Management
Hola Miguel, Gracias por tomarse el tiempo para dejarnos una reseña. Nos da mucho gusto saber que tuvo una excelente estadía con nosotros. ¡Esperamos verlo de nuevo pronto!
