Ratings based on 924 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
This hotel is a no go for me for no fault of theirs. It's close to the pedestrian area and the beach, which is amazing for daytime. But at night the club next door plays heavy EDM so unless you go to bed after 3-4pm it make it unbearably noisey.
Great, clean, beautiful hotel. But I cannot recommend staying there unless for party people.
Comment from Hotel Management
28 Dec 2024 by PAULINA, Hotel Management
HolaThank you so much for your comments
by A verified traveler
Posted 30 Oct 2024
Loved this stay and how clean everything was. Everything was nearby. Loved the loud music !!! My stay was everything.
Comment from Hotel Management
31 Oct 2024 by PAULINA, Hotel Management
HolaThank you so much for your commentsThis is your home away from home
by A verified traveler
Posted 25 Sep 2024 on Hotels
very weak wi-fi, loud music at night...one clerk not very honest at front desk
Comment from Hotel Management
26 Sep 2024 by PAULINA, Hotel Management
HolaThank you for your comments
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
17 Sep 2024 by PAULINA, Hotel Management
Hola que talMuchas gracias por su calificación
by A verified traveler
Posted 8 Sep 2024
Excellent location
Comment from Hotel Management
10 Sep 2024 by PAULINA, Hotel Management
HolaThank you so much
by A verified traveler
Posted 2 Sep 2024
The location was convenient for our plans the pool was excellent, the receptionist needs more training and take time to explain the functionality of the door key, remote control for TV as well for the temperature controller, and should do something about those dispatching the taxi service in front of the hotel prices too high for travelers or tourists.
Comment from Hotel Management
3 Sep 2024 by PAULINA, Hotel Management
HolaThank you so much for your comments
by A verified traveler
Posted 8 Aug 2024
This property is beautiful! The staff are great, the cleaning crew are amazing and the facilities are kept so clean and sanitized! The Suite we stayed was big and so much natural light! One thing I will say, if you are a light sleeper, don’t stay here. There is a club next-door that don’t turn off onto 2:45 AM but other than that I will stay here again and I will recommend this hotel to everyone that asks
Comment from Hotel Management
9 Aug 2024 by PAULINA, Hotel Management
Hola ClaudiaThank you so much for your commentsThis is your home away from home
by A verified traveler
Posted 30 Jul 2024 on Hotels
We actually had a few stops. A couple of days in Xcaret, a couple of days in Bacalar and we needed one night before our flight and that’s how we ended up in La Hacienda del Caribe. Maybe cuz is in el centro but we walked in the first thing you saw was the pool, not one more person fit it just look filthy. The best thing about our room was the air conditioner. Is an old hotel so if you’re going to be out and about then is okay for the price.
Comment from Hotel Management
31 Jul 2024 by PAULINA, Hotel Management
HolaThank you so much for your comments
by A verified traveler
Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
24 Jul 2024 by PAULINA, Hotel Management
Muchas gracias
by A verified traveler
Posted 17 Jul 2024
It’s a 2 stars and not a 4 stars hotel as rated in the review. I was sent to rate the hotel before I even checked in, odd. The check in process was simple. As soon as I walked into the room, it looked old I just wanted to leave. The room has a horrific smell. There was no hand soap in the bathroom. I stayed for one night n checked out early the next day. Wouldn’t recommended.
Comment from Hotel Management
18 Jul 2024 by PAULINA, Hotel Management
HolaThank you so much for your commentsWe apologize about all inconveniences, we are going to work hard to improve
