Ratings based on 2,412 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
The property was very nice. The rooms were great food was ok. Taco bar was great. Didnt like the reservations for dinner. Made a resevation one night for 8 of us they only put 6 down and would not change it at the restaurant so we didnt eat there. For an all inclusive we had to pay for a lot of upgrades and had to buy a bottle of wine to get in to the hibachi restaurant. Not sure i would go back because for all inclusive it definitely was not.
by A verified traveler
Posted 23 Nov 2024
Property was great staff was amazing and the food wasn’t to bad for an all inclusive
by A verified traveler
Posted 23 Nov 2024
I would highly recommend this resort. Staff was courteous and fun. Entertainment was plentiful.
by A verified traveler
Posted 23 Nov 2024
by A verified traveler from Prince George
Posted 23 Nov 2024
Friendly staff. Had a lost item and they kept it til I checked for it again and it was returned. Nicely done
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 22 Nov 2024
Good hotel for the price. Nice surroundings, rooms, pools and open areas
The foos in the restaurants was great but the buffet not much, especially the dessert. The cakes tasted all the same every day.
by A verified traveler
Posted 22 Nov 2024
Good variety of places to eat and lots of things to do. Resort was clean and the staff was friendly and prompt. Could use more options for shopping on the resort.
Comment from Hotel Management
22 Nov 2024 by Michelle, Hotel Management
Hello dear Zabrinia.We appreciate your positive words and comments about us. It is a pleasure to offer the best possible service to all our visitors. We love to know that this commitment that our team has has been reflected in your visit.We look forward to the next occasion to be able to offer you our services and that you continue enjoying the best.Best regards.
by A verified traveler
Posted 21 Nov 2024
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Comment from Hotel Management
22 Nov 2024 by Michelle, Hotel Management
Hello dear Karolina!.We are very grateful for the rating. We would have loved for you to share more about your stay with us. This would help us, in the form of suggestions, to identify how we can further improve the service we provide to our guests every day.We hope to see you soon!Kind regards.
by A verified traveler
Posted 21 Nov 2024
The good; they had good shows for visitors, the restaurants were pretty good and overall staff whom you interacted with were nice and always helpful. The ugly; we went as a group and some family had some items stolen from their room that were left out of the safe. Interestingly enough, as the complaint was being placed another call regarding “lost” jewelry, from another guest, was being called in. Ofcourse, no resolution was made because they needed “72 hours” to investigate and we only had a day left before heading home. The room did have a musty moldy smell when we arrived and the building in general had leaks galore when it rained. The staff in the souvenir shop were overly aggressive and had a commissions argument in-front of me on who “got the sale.” Buffet food was ok, nothing to rave about. Is it a bad resort? No- however, would I go back to it? No. There are better options.
Comment from Hotel Management
21 Nov 2024 by Michelle, Hotel Management
Hello dear Christian.We appreciate the time you took to share your opinion about our resort.Our guests' comments are extremely valuable to us, as they allow us to constantly improve and innovate our spaces with the aim of ensuring greater satisfaction for those who visit us. Therefore, we are committed to investigating and finding a quick solution to the aforementioned situation and to continue working on the search.We once again appreciate your preference and we hope that in the near future you will give us the opportunity to change your perspective on us.Kind regards.
