Ratings based on 998 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
Dated modern property in need of major upgrades and investment. The property is aging and in need of repairs and updating. The bedrooms are large but badly designed. We had a plunge pool which was very cold, half empty and tired. The decking was uneven and loose. The towels are mainly frayed and threadbare. Nowhere to hang anything in the bathroom and the wardrobe was inside the bathroom. The shower merely dribbled. A hard modern look which was very dated. The TVs didn't support Netflix etc and the Chromecast didn't work.
The Grill restaurant was Kosher and were unable to eat there due to Shabat. The Cochina was the alternative which was ok but more fast cafeteria than fine dining.
The bars were open plan in the impressive foyer, but sit was unfortunately always windy and there was nowhere cosy and quiet to drink.
the Club room was convenient and the buffets had much choice but very limited vegetarian/vegan options. Staff were very nice though.
the Spa was limited to male and female jacuzzi, steam and sauna so we just didn't use them. What a waste of space having this! The massage was nice and the imposing relaxing pool inside the stone dome was very cool experience.
Comment from Hotel Management
18 Dec 2024 by Elizabeth Madrid, Hotel Management
Dear Nicholas, Thank you for taking the time to share your feedback about your stay at our hotel. We regret that we did not meet your expectations, and we assure you that your comments will be carefully considered to improve our service and hotel. We hope to have the opportunity to welcome you back in the near future. Warm regards, Elizabeth Madrid
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Elizabeth Madrid, Hotel Management
Hi Yaron, Thank you so much for providing your rating. We are happy to hear that your stay with us was enjoyable. We hope to have the pleasure of welcome you back soon. Cordially, Elizabeth Madrid
by A verified traveler
Posted 14 Dec 2024
Very nice facility with attentive staff. Walkable to many restaurants and 5th avenue. Uncrowded when we were there.
Comment from Hotel Management
16 Dec 2024 by Elizabeth Madrid, Hotel Management
Hi Keith! Thank you for the 5 out of 5 rating. We are delighted you had a pleasant stay here with us at Grand Hyatt Playa del Carmen Resort. Please be sure we will share your positive comments with our management team. We look forward to welcoming you back in the near future for another great stay. Regards, Elizabeth Madrid
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Elizabeth Madrid, Hotel Management
Dear Daniel, Thank you for the wonderful rating! We are delighted that you enjoyed your stay at Grand Hyatt Playa Del Carmen Resort! We hope to have the pleasure of welcoming you back in the near future. Elizabeth Madrid
by A verified traveler
Posted 12 Dec 2024
Property was nice but did need some maintenance. Food was overpriced. Would have been nice if plunged pool would have been warm and cleaner. Paid extra for the plunged pool in room but was unable to use as it was really cold and appeared dirty.
Comment from Hotel Management
12 Dec 2024 by Elizabeth Madrid, Hotel Management
Dear Gabriela, Thank you for taking the time to review our property and your feedback. We are disappointed to hear our hotel did not reach your expectations, please be sure we will share your comments with our management team to improve our service and revise the maintenance. We hope to welcome you back in the future and have the opportunity to provide you an experience that exceed your expectations. Warm regards, Elizbeth Madrid
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Elizabeth Madrid, Hotel Management
Dear Melissa, Thank you for the excellent rating. We are so glad you had an amazing visit at our hotel. It was our pleasure to welcome you. We appreciate your rating as it helps us continue to provide great service. We look forward to welcoming you as our guest again soon. Warm regards, Elizabeth Madrid
by A verified traveler
Posted 11 Dec 2024
I just spent 3 nights at the Grand Hyatt for my bday and I was so pleased with my stay.
First of all the hotel is incredibly beautiful. Rooms (rooms, because I requested a new room and I was accommodated immediately) are beautiful, clean, spacious and comfortable. The staff had decorated my room and left a cake for my bday. The pools are incredible. The pool area is HUUUUGE with an amazing view on the ocean.
My room was maintained daily, and staff was so helpful and kind with everything. I had seen some bad reviews before I got there and was a bit nervous but it couldn’t have hoped of better for my bday. I am so grateful for my stay.
If I may say one negative thing was… the food… the menu from the pool isn’t cheap and isn’t good, I’m a picky eater, but honestly…. There are hundreds of options all around the hotel so who cares. The hotel is located perfectly maybe 50 feet from la quinta and you can walk everywhere. I definitely would go back to this hotel again. Thank you for an amazing birthday.
Comment from Hotel Management
12 Dec 2024 by Elizabeth Madrid, Hotel Management
Dear Muriel, Thank you very much for your amazing review! We’re thrilled to hear that you enjoyed your stay and appreciate your kind words. Your feedback is invaluable to us, and we will definitely take your comments into account as we strive to continuously improve our services. We look forward to welcoming you back in the future! Best regards, Elizabeth Madrid
by A verified traveler
Posted 10 Dec 2024
Only negative remarks would be right after we checked in, we were invited to another desk where we were overwhelmed with things to do off property. We thought there enough wonderful amenities at the resort it felt like welcome here, now let’s leave here and visit other hotels for breakfast and other activities
Comment from Hotel Management
10 Dec 2024 by Elizabeth Madrid, Hotel Management
Dear Shannon, Thank you for taking the time to review our property. It was a pleasure having you staying with us and see you had a great time. We are disappointed to see your first impression was not the best and please be sure we will share your comments with our management team to find a way to improve. We hope to welcome you back to the Grand Hyatt Playa del Carmen in the future and provide a better experience. Warm regards, Elizabeth Madrid
by A verified traveler from Chicago
Posted 9 Dec 2024
The. Costumer. Service. Bad
Comment from Hotel Management
10 Dec 2024 by Elizabeth Madrid, Hotel Management
Dear Samuel, Thank you for sharing your experience with us. We sincerely apologize that our service did not exceed your expectations and please be sure your comments will be shared with our management team. We do hope to have the opportunity to welcome you back in the future. Best regards, Elizabeth Madrid
by A verified traveler
Posted 8 Dec 2024
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Comment from Hotel Management
9 Dec 2024 by Elizabeth Madrid, Hotel Management
Dear Ramiro, Thank you for your amazing review of your recent stay with us! We are thrilled to hear that you had a great experience and appreciate your positive feedback. We look forward to welcoming you back in the future! All best, Elizabeth Madrid
