Ratings based on 12 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
5.0 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Aug 2024
This is an exceptional property!!! Very special and such a wonderful experience!!! highly recommend this property!!! we will be back!!! 5 stars!!! the Service and Staff were all exceptional and the dining was wonderful!
Comment from Hotel Management
14 Nov 2024 by Guest Relations Manager, Hotel Management
Dear Jason,Thank you very much for your recent stay and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back. Sincerely, Guest Relations Manager
by A verified traveler from Whistler
Posted 8 Aug 2024
Comment from Hotel Management
14 Nov 2024 by Guest Relations Manager, Hotel Management
Dear Ardie,Thank you very much for your recent stay and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back. Sincerely, Guest Relations Manager
by A verified traveler
Posted 10 Jul 2024
Wonderful property and spacious villas. We can’t wait to go back.
Comment from Hotel Management
3 Aug 2024 by Guest Relations Manager, Hotel Management
Dear Eric,Thank you for your stay, we are thrilled to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager
by A verified traveler
Posted 1 Jul 2024
Absolutely fantastic property. Loved the many dining options. The beach pool was gorgeous. The sheer amount of pools made it difficult to swim in all of them during our stay. The room service and in room dining were amazing. The outstanding butler service and our Villa made our stay so comfortable and easy.
Two tiny things that could use some improvement:
1. Very little to do for kids under 5. No toy or book store and the kids club is limited for those ages too.
2. The service in the restaurant by the beach was incredibly slow. Including drink service by the pool. Also the big pool by La Laguna was often not tended to and trash or towels laid around for hours in the late afternoon.
Otherwise we loved our stay and would come again and would recommend it to friends and families with no hesitation.
Comment from Hotel Management
3 Aug 2024 by Guest Relations Manager, Hotel Management
Dear Nathalie,Thank you for your stay, we are thrilled to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager
by A verified traveler
Posted 25 Apr 2024
This property was beautiful. Everything is impeccably maintained and the staff are all beyond kind. We visited with our toddler daughter and it was very easy to get around, enjoy all the pools, and most places allowed kids to eat free. Would definitely come back.
Comment from Hotel Management
27 Apr 2024 by Guest Relations Manager, Hotel Management
Dear Anjalee,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely, Guest Relations Manager
by A verified traveler
Posted 17 Mar 2024 on Hotels
Comment from Hotel Management
19 Mar 2024 by Guest Relations Manager, Hotel Management
Dear Monica,Thank you very much for your recent stay and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manage
by A verified traveler
Posted 12 Nov 2023
Comment from Hotel Management
14 Nov 2023 by GuestRelationsManager, Hotel Management
Dear Mr. Marvin,Thank you very much for your review and recent visit. We are very happy to know you enjoyed the stay. We hope to welcome you back soon.Sincerely,Guest Relations Manager
by A verified traveler
Posted 2 Apr 2023
great place we had fantastic time
we were in 4 bedroom pent house it had everything you need for big family vacation
Comment from Hotel Management
29 Apr 2024 by Guest Relations Manager, Hotel Management
Dear Yasmeen,Thank you very much for your visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager
by A verified traveler from Chicago
Posted 9 Feb 2023
Beautiful grounds, 3 bed villa with pool, butler Fernanda made sure we had wonderful dinner reservations, beach club and our Lucky boy (small maltipoo) was welcome everywhere, pool, beach and fine dining. Great spa
Comment from Hotel Management
9 Feb 2023 by GabyCastaneda, Hotel Management
Dear Carrie,On behalf of Farimont Mayakoba Family, I would like to thank you for your kind review. We are very happy to read that you enjoyed the stay. We are looking forward to welcome you again.Warm regardsGabriela CastañedaGuest Relations Manager
by A verified traveler
Posted 13 Aug 2022
We have stayed at the Fairmont Mayakoba hotel more than 10 times. This was our first visit to Heritage place. Absolutely everything about the property was amazing. Having 3 bedrooms each with ensuites was a total bonus for our extended family. There are 2 beautiful pool areas that you essentially have to yourself. Being separate from the main hotel but still enjoying all of the hotel amenities was like having the best of both worlds. Our incredible butler, Alejandro, was always available and could not have been more helpful. We already have our next visit planned and can't wait to return
Comment from Hotel Management
15 Aug 2022 by Erick Viera, Residence Director. , Hotel Management
Dear John,
Thank you sharing your experience from your last visit to the property. We are glad to hear from you about the incredible service you received from Alejandro. We are looking forward to have you back to the property soon.
Thank you for staying with us.
Sincerely,
