Ratings based on 56 Verified Reviews
4.9 Room cleanliness
5.0 Service & staff
5.0 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Everything was pretty great. The staff is friendly and extremely helpful. It’s very easy to get from point A to point B. The food was a win regardless of where you decide to dine. The only downsides to our experience were the wildlife around the park and the slippery floors in the room. The caotis around the property were at first a novel experience. However, they quickly became bothersome; being known to jump onto outdoor dining tables, steal food from dining guests, and occasionally bite patrons as well. Our room, while clean and well maintained, was prone to accumulating condensation on the tile floors. These conditions proved dangerous in one instance with a pretty hard fall that resulted in some aching a bruising. Despite these minor inconveniences, I would be open to staying again. Though the absence of these issues would have made our stay perfect, I would still say the stay was lovely.
by A verified traveler
Posted 19 Nov 2024
Excellent property
Comment from Hotel Management
20 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive rating. We are delighted to hear about your experience. Looking forward to welcoming you back soon.Best regards, Hotel Dorado Maroma
by A verified traveler
Posted 7 Nov 2024
Love it here! Service and people were wonderful! We were looking for quite and low key and couldn’t have asked for more.
Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive rating. We are delighted to hear about your experience. Looking forward to welcoming you back soon.Best regards, Hotel Dorado Maroma.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
7 Nov 2024 by GM, El Dorado Maroma, Hotel Management
Dear Guest,Thank you for your positive rating. We are delighted to hear about your experience. Looking forward to welcoming you back soon.Best regards, Hotel Dorado Maroma.
by A verified traveler
Posted 26 Oct 2024
We had a fabulous “low key” stay at this property. Everyone was friendly and helpful! Beautiful grounds. Every meal was delicious! Highly recommend!
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Thank you for staying with us! It was a pleasure to have you, and we hope you’ll choose us again for your next vacation. See you soon!
by A verified traveler
Posted 21 Oct 2024
Everything was perfect!
Comment from Hotel Management
23 Oct 2024 by GM, El Dorado Maroma, Hotel Management
Thank you for your positive rating. We are delighted to hear about your experience. Looking forward to welcoming you back soon.Best regards, Hotel Dorado Maroma.
by A verified traveler
Posted 10 Oct 2024
Overall we enjoyed our stay. Clean room, good food, good drinks, true all-inclusive experience. Almost no nightlife, no snack options (except sit down full meals), no indoor/weather protected drink/bar options, no American TV channels (tough for sports fans or to see news updates). A few instances of waiters not being able to speak English well enough to explain menu options. Also asked to sit through sales pitch become “members”…basically a time share sales pitch. Overall a good experience in spite of the negative mentions above. Nice property!
Comment from Hotel Management
11 Oct 2024 by El Dorado Maroma, Hotel Management
Dear Gregory, Thank you for sharing your feedback. We are glad to hear that you enjoyed your stay overall and appreciated our clean rooms, good food, and all-inclusive offerings. We understand your concerns regarding the lack of nightlife, limited snack options, and the absence of certain amenities like American TV channels. Please accept our apologies for any inconvenience caused by language barriers with our staff. Your comments are valuable to us, and we will address these areas for improvement. We hope to welcome you back for an even better experience. Warm regards, Hotel Dorado Maroma
by A verified traveler
Posted 10 Oct 2024
Very relaxing. Staff was great
Comment from Hotel Management
11 Oct 2024 by El Dorado Maroma, Hotel Management
Dear Anne, we are delighted to hear that you had a very relaxing stay with us. Our staff always strives to provide excellent service. We look forward to welcoming you back soon. Warm regards, Hotel Dorado Maroma.
by A verified traveler from Ballwin
Posted 9 Oct 2024
Comment from Hotel Management
11 Oct 2024 by El Dorado Maroma, Hotel Management
Dear Anthony, thank you for your positive rating. We appreciate your feedback and look forward to welcoming you back soon. Best regards, Hotel Dorado Maroma.
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
11 Oct 2024 by El Dorado Maroma, Hotel Management
Dear Lisa, thank you for your positive rating. We appreciate your feedback and look forward to welcoming you back. Best regards, Hotel Dorado Maroma.
