Ratings based on 129 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jul 2024
Great food, amazing staff, stunning property.
Comment from Hotel Management
14 Aug 2024 by Magali Patlán, Hotel Management
Dear Mr. Condes, We’re thrilled to hear that you enjoyed your stay at Chablé Maroma. It’s wonderful to know that the food, staff, and property all contributed to a memorable experience. We look forward to welcoming you back in the future!
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Magali Patlán , Hotel Management
Estimado Sr. Galván,Gracias por elegir Chablé Maroma para su reciente estancia en la Riviera Maya y por compartir su experiencia con nosotros. ¡Esperamos tener el placer de recibirle nuevamente pronto!
by A verified traveler
Posted 6 Jul 2024
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Comment from Hotel Management
8 Jul 2024 by Magali Patlán, Hotel Management
Dear Mrs. Joy & Ms. Sunisa,On behalf of the entire Chablé Maroma team, we would like to express our sincere gratitude for your recent visit. We greatly appreciate you taking the time to share your experience with us.We eagerly anticipate welcoming you back in the near future to create a memorable experience at Chablé Maroma.Sincerely,
by A verified traveler
Posted 3 Jun 2024 on Hotels
El hotel está muy bien, se nota que están mejorando la administración y atención al cliente. La comida si necesita una mayor atención ya que los precios están muy altos, para la comida que te sirven que no está muy buena en general. Nosotros no tenemos problema con pagar comida cara, pero que realmente esté buena para que uno disfrute lo que está pagando.
Comment from Hotel Management
8 Jul 2024 by Magali Patlán, Hotel Management
Estimado huésped,Estamos muy agradecidos por su reciente visita a Chablé Maroma, así como por haberse tomado el tiempo para compartirnos detalles valiosos de su experiencia. Estamos trabajando constantemente en mejorar todos los aspectos de nuestra oferta gastronómica para asegurarnos de que cada experiencia sea excepcional. Aprecio sinceramente sus comentarios y espero que pueda notar mejoras significativas en su próxima visita.¡Gracias por compartir sus impresiones con nosotros!Atentamente,
by A verified traveler
Posted 1 Jun 2024
Beautiful, better than pictures, fantastic service and wellness experience. Food is amazing too
Comment from Hotel Management
8 Jul 2024 by Magali Patlán, Hotel Management
Dear Mr. Christopher,Thank you for taking the time to share that you had an absolutely wonderful experience. We look forward to welcoming you again in the near future.Best regards,
by A verified traveler
Posted 27 May 2024 on Hotels
Comment from Hotel Management
8 Jul 2024 by Magali Patlán, Hotel Management
Estimado Sr. Orozco,Agradecemos sinceramente su reciente visita a Chablé Maroma y por tomarse el tiempo para compartir su experiencia. Nos comprometemos a seguir enriqueciendo la estancia de nuestros huéspedes y esperamos darle la bienvenida próximamente.Sinceramente,
by A verified traveler
Posted 27 May 2024 on Hotels
Comment from Hotel Management
24 Sep 2024 by Magali Patlán, Hotel Management
Estimado Sr. Juan Carlos, Le agradecemos sinceramente su reciente visita a Chablé Maroma y por tomarse el tiempo para compartir su experiencia. Nos comprometemos a seguir mejorando para enriquecer la estancia de nuestros huéspedes y esperamos darle la bienvenida próximamente. Sinceramente,
by A verified traveler
Posted 20 May 2024
The property is beautiful to walk through and the suite was quiet and very lovely to stay in. However, we could look at the pool suite diagonal from us so had guests been staying there, it would not have been private for either guests. Small bamboo or grass walls attached to the corner of the pools would easily solve that problem, similar to the ground suites. The staff, especially in the restaurants and around the pool, are the nicest people and we enjoyed getting to know some of them. Service was excellent throughout the resort. Be prepared for a windy beach and higher than normal costs for food and drinks except beer was more reasonable. Purchase alcohol at the airport or on your way to the resort. Overall, a wonderful place to put your feet up for awhile, guests mostly keep to themselves so this is not a party place but a place to relax and rejuvenate. The resort offers limited transportation choices which are costly so be prepared to look for alternate choices. We used the resorts transportation at $390 USD (book well in advance) and it was really nice but there are more affordable ways to get to and from.
Comment from Hotel Management
20 May 2024 by Magali Patlán, Hotel Management
Dear Ms. Reid,Warm greetings from the entire team at Chablé Maroma! Thank you sincerely for sharing your valuable feedback with us. Your insights are incredibly helpful as we continually strive to enhance the guest experience and address any areas for improvement.We are thrilled to hear that our staff left such a positive impression on you and that you enjoyed excellent service throughout your stay. Your kind words truly motivate us to maintain our high standards of hospitality.We eagerly anticipate the opportunity to welcome you back to our resort in the near future.Best regards,
by A verified traveler
Posted 6 Apr 2024 on Hotels
Comment from Hotel Management
10 Apr 2024 by Reservations, Hotel Management
Dear Ashley,Thank you for your feedback. We hope you could visit us in the near future.kind regardsReservations
by A verified traveler
Posted 24 Mar 2024
Peaceful, beautiful and amazing staff
Comment from Hotel Management
25 Mar 2024 by Reservations, Hotel Management
Dear Helga,we thank you for these feedback to us. we hope you could visit us in the near future.kind regardsReservations
