Ratings based on 25 Verified Reviews
3.4 Room cleanliness
3.4 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2021
by A verified traveler
Posted 1 May 2021 on Hotels
by A verified traveler
abandoned hotel
Posted 16 Jan 2021 on HotelsThey are trying to run this small hotel remotely. it doesnt work. During my stay, I never saw a clerk or maid. I called the number, but it went to voicemal which was full. Message on hotels.com were not answered. At the airport I received a msg that they needed more info. I was unable to respond in flight. On the way to PdC, I nervously triied to respond, not knowing if I had a room on rainy nite.
The AC could not be lowered and no blanket was provided.
THe property itself is not bad.
Comment from Hotel Management
16 Jan 2021 by MA, Hotel Management
Dear John, the first message we sent to you about the web check in process was on December 26 and your arrival date was on December 31 ... so we can't understand why you wrote you was unable to respond in flight. more over all our AC works right and we suppose you wasn't able to lowered temperature and you never abandoned the hotel ... so thank you so much for you lies
by A verified traveler
Posted 10 Dec 2020 on Hotels
Booked 3 nights at this location in Playa Del Carmen, México. Overall a good place to stay in, I booked the shared room (4 people) but there were no other guests in the room so this made it even better. Equipped with a personal kitchen and a mini refrigerator although did not get time to use any of the amenities. Silverware were also provided. Check in can be a hassle if done last minute online, so I advice others to check in well in advance as the check in process is only online and you have to upload a document (passport or ID) number and your credit card details. Team was quick in responding on WhatsApp as I had a hard time checking in but they were courteous. No employees on site. For the price, I think it was an alright place and for a few nights would not hesitate coming back although location is a few km away from the ADO and the main city center
by A verified traveler
A quite place
Posted 16 Nov 2020 on HotelsNot a good idea to booked a room without AIR CONDITIONING I have to change the room after a few days and of course paying extra , very good lacation to relax and very close to the beach , the BIG PLUS is the Beach Club I loved it, it will be nice if the room is clean every day also the towels need to be change every day
Comment from Hotel Management
29 Nov 2020 by M.A., Hotel Management
Thank you so much Lilia .. hope see you again.
by A verified traveler
Close to beach & restaurants
Posted 22 Jul 2020 on HotelsGood for price & close to beach and restaurants- Will come back.
by A verified traveler
Posted 30 Aug 2019
The guy is a scammer he charge 168 dollars and refused service
by A verified traveler
Posted 13 Apr 2019 on Travelocity
It looks nothing like the pictures, smells like chemicals, loud construction noise next door.
by A verified traveler from Drummondville,ca
Posted 12 Jan 2019
There was construction on the building next to the hotel. We were woken up every morning at 7 am by the noise of the construction. On the website « Expedia » there are pictures of a pool and sun chairs, but they aren't from the hotel, they are from a beach club nearby in which you have to pay for the acess. There are different prices, for the sun chairs and for the entry to the pool. We were very disappointed. The space is not as shown on the pictures. The bed sheets and the towels weren't changed often. The price is way to high for what the hotel has to offer. We werent soupossed to stay on that hotel. Expedia made a mistake with our first reservation, and they didn’t helped to much for the other reservation and they gave us aqua marina as hotel. We had a very bad experience with the hotel and the reservations.
Comment from Hotel Management
16 Jan 2019 by aquamarina suites, Hotel Management
Access to the beach club is free, with access to sunchairs and sunshade. You only must pay if you consume beverage and food. The cleaning of the room is daily. The facilities are the same as in the photos, that is absurd! We are sorry about the construction noise but that is external, and it isn’t in our hands.
by A verified traveler from Calgary
Posted 2 Jan 2019
Aquamarina suites is a cute little boutique hotel just off of 5th Avenue, on a side street mixed with some nice apartments and some local residences. It’s in a really great location for exploring the shops, restaurants, and beach. Overall we enjoyed our stay. The room was comfortable with a queen size bed for two people, although we would have preferred two beds and two sets of keys because we weren’t a couple. Unfortunately the noise from the street below really travelled and we would often hear dogs barking and construction. The air conditioning was good, but it did get cold at night with only a sheet provided as a cover, so we would have to turn it off. We would stay here again because it’s a good deal, cozy little place, and the location is ideal but earplugs are needed.
Comment from Hotel Management
22 Jan 2019 by Paulina, Hotel Management
Thanks for your feedback!! We hope we can see you again. We work every day for the comfort of our guests!
