Ratings based on 91 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by ., Hotel Management
Dear Natasha KingThank you for taking the time to share your review.We are thrilled to hear that our hotel area provided an inviting and harmonious escape for you.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Mayakoba Team
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by ., Hotel Management
Dear Vikas BeriThank you for taking the time to share your review.We are thrilled to hear that our hotel area provided an inviting and harmonious escape for you.However, it seems we may have missed the mark in some areas. We're sincerely sorry that certain aspects of your stay did not fully meet your standards. Rest assured, we're always seeking to enhance our guest experience and value your feedback.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Mayakoba Team
by A verified traveler
Posted 11 Nov 2024
Excelente lugar de descanso y buena comida
Comment from Hotel Management
11 Nov 2024 by ., Hotel Management
Buen díaEstimado Sr. Erick CalahorraMuchas gracias por tomarse el tiempo para evaluarnos, estamos agradecidos por sus comentarios, eso nos motiva para seguir adelante y mantener nuestros estándares.Esperamos tenerlo de vuelta muy pronto.Excelente díaSaludosAndaz Mayakoba Team
by A verified traveler from Richmond
Posted 7 Nov 2024
Peaceful paradise, offers a lot of privacy.
Great service and friendly & attentive staff all around.
Love there, great time.
Comment from Hotel Management
7 Nov 2024 by ., Hotel Management
Dear Tyler McdougallThank you for taking the time to share your review.We are thrilled to hear that our Resort provided an inviting and harmonious escape for you.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Mayakoba Team
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by ., Hotel Management
Buen díaEstimado Sr. Jorge Martinez,Muchas gracias por tomarse el tiempo para escribirnos un review.Nos complace saber que disfruto de su estancia con nosotros en el Andaz Mayakoba.Esperamos tenerlo de vuelta muy pronto.Excelente díaSaludosAndaz Mayakoba Team
by A verified traveler
Posted 19 Aug 2024
The hotel property is gorgeous. The rooms are quiet, clean, and modern. The bed was very comfortable. The food was delicious, and the staff was incredibly kind.
Comment from Hotel Management
23 Aug 2024 by Andaz Mayakoba Team, Hotel Management
Good day dear Matthew.Thank you for taking the time to share your review.We are thrilled to hear that our Resort provided an inviting and harmonious escape for you.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,
by A verified traveler
Servicio supremo
Posted 17 Jul 2024 on HotelsEl hotel está en excelentes condiciones, el servicio es extraordinariamente bueno!
La calidad de los vinos podría mejorar muchísimo
Comment from Hotel Management
17 Jul 2024 by ., Hotel Management
Buen díaEstimado Sr. Jorge Humberto Lezama BritoLe agradezco que se haya tomado el tiempo de compartir con nosotros, sus amables comentarios sobre su reciente estancia. Es un gusto saber que disfrutó de nuestros servicios, haciendo de su vacaciones, una gran experiencia memorable.Tomamos en cuenta sus comentarios y se los haremos llegar al área correspondiente para una mejora en está oportunidad.Esperamos tener el honor de darle la bienvenida muy pronto.Andaz Mayakoba Team
by A verified traveler
Posted 18 Jun 2024
Comment from Hotel Management
18 Jun 2024 by ., Hotel Management
Buen díaEstimado Sr. Antonio Gonzalez Zapata CalderonMuchas gracias por tomarse el tiempo para escribirnos un review.De parte de todo el equipo del Andaz Mayakoba agradecemos su preferencia, sin embargo, podemos notar que existieron situaciones que tuvieron afectación durante su estancia, por lo que cualquier comentario adicional o alguna retroalimentación nos ayudara a mejorar y a ofrecer un servicio excepcional, puesto que nuestro objetivo es cumplir y superar las expectativas de nuestros huéspedes.Quedamos a sus apreciables órdenes.Excelente díaSaludosAndaz Mayakoba
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
19 Jun 2024 by ., Hotel Management
Good dayDear Lacy BayThank you for taking the time to share your review.We are thrilled to hear that our resort provided an inviting and harmonious escape for you. However, it seems we may have missed the mark in some areas. We're sincerely sorry that certain aspects of your stay did not fully meet your standards. Rest assured, we're always seeking to enhance our guest experience and value your feedback.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Mayakoba Team
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
1 Jun 2024 by ., Hotel Management
Good dayDear Kevin WrayThank you for taking the time to share your review.We are thrilled to hear that our Resort provided an inviting and harmonious escape for you.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Mayakoba Team
