Ratings based on 31 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.0 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by General Management, Hotel Management
Muchas Gracias por su preferencia y deseamos poder servirle nuevamente en su proxima visita a Playa del Carmen.
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Ah Xok Suites, Hotel Management
Muchas gracias por hospedarse con nosotros, fue un placer tenerlos aqui. excelentes personas.
by A verified traveler
Posted 21 Aug 2024
Location location location!!! This hotel is located perfectly on 5th ave surrounded by lots of great restaurants and bars.
The hotel was very clean and everyone I encountered at the front desk was extremely nice.
If you’re in Playa this hotel is a great pick!!!
Comment from Hotel Management
21 Aug 2024 by General Management, Hotel Management
Hello Tifanny thank you very much for your comments and for your visit, we are very happy that you enjoyed your stay and we hope to see you again very soon.
by A verified traveler
Posted 13 Apr 2024 on Orbitz
It the middle of shod and bars/restaurants. . Enjoyed our stay. Would return
Comment from Hotel Management
10 May 2024 by Ah Xok Suites, Hotel Management
We hope to see you again!
by A verified traveler
Posted 5 Apr 2024
Me encanto! Mil veces regreso!
Comment from Hotel Management
10 May 2024 by Ah Xok Suites, Hotel Management
Nos vemos pronto!
by A verified traveler
Posted 5 Mar 2024 on Orbitz
I stayed in a studio at Ah Xok for one month. The concept was spot on. The location was very convenient to 5th Ave North with lots of shops, restaurants and a short walk to the beach,
Staff at the suites/hotel were fantastic. A shoutout to Roberto, Luis and Erica who were always friendly, helpful and knowledgeable.
While the property was very clean and met most of my expectations, I likely wouldn’t stay again unless I was assured that the beds and sofas were upgraded.
The bed in my room was hard as a rock and the sides slanted toward the floor. Horribly uncomfortable.
The sofa/futon was worse. There wasn’t one iota of comfort. I usually resorted to sitting in a kitchen chair
if I wanted to watch TV. Sitting on the sofa was near impossible, which felt like sitting on fabric covered metal slats.
by A verified traveler
Posted 28 Feb 2024
The staff are amazing!! Louis (Manager), Erica (am shift) and Bob (pm shift) were super friendly and extremely helpful with all of our questions. The safe in our room didn’t work and the staff had it change within an hour. We were given multiple ideas of where to eat every day, specific sites to visit and even days of the week they were less busy. The cleaning staff were so quiet and conscience of all the other guests, they worked so hard to keep the hotel sparkling clean. Our pre-arranged transport to Cancun was causing us issues and Bob made one phone call and spoke to the company on our behalf…resolved in less than 5 minutes. We love this hotel and would recommend to anyone considering a stay in Playa del Carmen.
by A verified traveler
Posted 27 Feb 2024
Great staff, very helpful and friendly
by A verified traveler
Holiday playa del carmen
Posted 19 Feb 2024 on HotelsStaff was friendly and courteous. Great location close to the beach.
by A verified traveler
Posted 17 Jan 2024
Staff were helpful and very nice.
Boards and deck around pool cracked. Need ro be replaced. Couch very uncomfortable to sit on. Needs to be replaced.
