Ratings based on 982 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
I love the hotel
by A verified traveler
Posted 11 Dec 2024
We liked the Rooftop, pool and bar,
the toilet paper holder was loose,
water spilled to the bed area,
the exterior floor is slippery,
personnel is not very helpful.
They have only 1 ironing machine for all guests.
Good Plus - Fifth Avenue is very close.
Comment from Hotel Management
11 Dec 2024 by The Palm, Hotel Management
In response to your recent experience during your stay at The Palm at playa, we sincerely regret any inconvenience or issues you have experienced. We continually strive to provide exceptional service, but understand that unforeseen circumstances may arise that may impact our guests' experience. We greatly value your feedback as it provides us with the opportunity to improve our services and rectify any unsatisfactory situations.Once again, we are sorry for any inconvenience you have experienced and look forward to the opportunity to host you again to provide you with an improved and seamless experience.Once again, we are sorry for any inconvenience you have experienced and look forward to the opportunity to host you again
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Hotel The Palm at Playa, Hotel Management
In response to your recent experience during your stay at The Palm at playa, we sincerely regret any inconvenience or issues you have experienced. We continually strive to provide exceptional service, but understand that unforeseen circumstances may arise that may impact our guests' experience. We greatly value your feedback as it provides us with the opportunity to improve our services and rectify any unsatisfactory situations.Once again, we are sorry for any inconvenience you have experienced and look forward to the opportunity to host you again to provide you with an improved and seamless experience.Once again, we are sorry for any inconvenience you have experienced and look forward to the opportunity to host you again
by A verified traveler
Posted 6 Dec 2024
Great atay
Comment from Hotel Management
8 Dec 2024 by Hotel The Palm at Playa, Hotel Management
In response to your recent experience during your stay at The Palm at playa, we sincerely regret any inconvenience or issues you have experienced. We continually strive to provide exceptional service, but understand that unforeseen circumstances may arise that may impact our guests' experience. We greatly value your feedback as it provides us with the opportunity to improve our services and rectify any unsatisfactory situations.Once again, we are sorry for any inconvenience you have experienced and look forward to the opportunity to host you again to provide you with an improved and seamless experience.Once again, we are sorry for any inconvenience you have experienced and look forward to the opportunity to host you again
by A verified traveler
Posted 5 Dec 2024
It was a lovely room and met my needs for two nights. Next time I’ll be asking for the loft as it would have been nice to have a beer fridge to keep things cool.
Comment from Hotel Management
6 Dec 2024 by Hotel The Palm at Playa, Hotel Management
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for choosing our hotel for your stay in Playa del Carmen.We are pleased to know that you enjoyed your time with us and that we were able to help make your visit a memorable experience. Guest satisfaction is our top priority, and your kind words motivate us to continue striving to provide exceptional service. Our team works hard to ensure that every aspect of your stay is comfortable and enjoyable.
by A verified traveler
Posted 4 Dec 2024
La limpieza de la habitación daba mucho que desear. El Hotel es bastante antiguo y tiene impregnado el olor a humedad
Comment from Hotel Management
4 Dec 2024 by THE PALM, Hotel Management
En respuesta a su reciente experiencia durante su estancia en The Palm at playa, lamentamos sinceramente cualquier inconveniente o problema que haya experimentado. Nos esforzamos continuamente por brindar un servicio excepcional, pero entendemos que pueden surgir circunstancias imprevistas que puedan afectar la experiencia de nuestros huéspedes. Valoramos enormemente sus comentarios, ya que nos brindan la oportunidad de mejorar nuestros servicios y rectificar cualquier situación insatisfactoria.Una vez más, lamentamos cualquier inconveniente que haya experimentado y esperamos tener la oportunidad de recibirlo nuevamente para ofrecerle una experiencia mejorada y sin contratiempos.Una vez más, lamentamos cualquier inconveniente que haya experimentado y esperamos tener la oportunidad de recibirlo nuevamente
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by THE PALM, Hotel Management
En respuesta a su reciente experiencia durante su estancia en The Palm at playa, lamentamos sinceramente cualquier inconveniente o problema que haya experimentado. Nos esforzamos continuamente por brindar un servicio excepcional, pero entendemos que pueden surgir circunstancias imprevistas que puedan afectar la experiencia de nuestros huéspedes. Valoramos enormemente sus comentarios, ya que nos brindan la oportunidad de mejorar nuestros servicios y rectificar cualquier situación insatisfactoria.Una vez más, lamentamos cualquier inconveniente que haya experimentado y esperamos tener la oportunidad de recibirlo nuevamente para ofrecerle una experiencia mejorada y sin contratiempos.Una vez más, lamentamos cualquier inconveniente que haya experimentado y esperamos tener la oportunidad de recibirlo nuevamente
by A verified traveler from san diego
Posted 30 Nov 2024
Bad service and scam
Comment from Hotel Management
2 Dec 2024 by THE PALM, Hotel Management
We hope this message finds you well. We wanted to take a moment to express our sincere thanks for choosing our hotel for your stay in Playa del Carmen. We are pleased to know that you enjoyed your time with us and that we were able to contribute to making your visit a memorable experience. The satisfaction of our guests is our top priority, and your kind words motivate us to continue striving to provide exceptional service. Our team works hard to ensure that every aspect of your stay is comfortable and enjoyable. You will always be welcome at The Palm at Playa, and we look forward to the pleasure of hosting you again in the future. Thank you once again for choosing us and allowing us to be a part of your experience in Playa del Carmen.
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
30 Nov 2024 by THE PALM, Hotel Management
En respuesta a su reciente experiencia durante su estancia en The Palm at playa, lamentamos sinceramente cualquier inconveniente o problema que haya experimentado. Nos esforzamos continuamente por brindar un servicio excepcional, pero entendemos que pueden surgir circunstancias imprevistas que puedan afectar la experiencia de nuestros huéspedes. Valoramos enormemente sus comentarios, ya que nos brindan la oportunidad de mejorar nuestros servicios y rectificar cualquier situación insatisfactoria.Una vez más, lamentamos cualquier inconveniente que haya experimentado y esperamos tener la oportunidad de recibirlo nuevamente para ofrecerle una experiencia mejorada y sin contratiempos.
by A verified traveler
Posted 25 Nov 2024
Rooms are very spacious and clean. However the hotel is very noisy at night due to all the surrounding bars.
Comment from Hotel Management
25 Nov 2024 by THE PALM, Hotel Management
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for choosing our hotel for your stay in Playa del Carmen. We are pleased to know that you enjoyed your time with us and that we were able to contribute to making your visit a memorable experience. The satisfaction of our guests is our top priority, and your kind words motivate us to continue striving to provide exceptional service. Our team works hard to ensure that every aspect of your stay is comfortable and enjoyable. We appreciate your comments, which will be taken into account to improve our services.
