Ratings based on 154 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler
Easy to access beach
Posted 9 Sep 2014This hotel is located right next to the beach, so you can play and then take a rest.
by A verified traveler from Monterrey, Mexico
Ugly beach, regular hotel
Posted 8 Sep 2014
Pros: Location
Cons: Ammenities, bathroom, service...pool maintenance, BEACH!!!
Location: Is close to the clubs and restaurants, which is the only thing nice about it.
Not enough ammenities in the room, incomplete bathroom.
by David from San Francisco
Infested with Bugs!!!!!!
Posted 30 Jul 2014 on HotelsMy room at the Mosquito beach hotel was infested with bugs. When I asked reception if I could switch rooms, they told me all of their rooms had a bug problem. Additionally, the room was dirty and dusty with soiled linens. I would never stay here again.
by David from San Francisco
AVOID!!! Dirty and full of bugs
Posted 21 Jul 2014 on HotelsI was very disappointed with the Mosquito beach hotel. To put it simply - the place was DIRTY!!!! When I checked into my room I found a take-out container full of food in the closet. There was dust everywhere. The room was also full of tiny flying insects that bite. When I went to reception to ask if there was another room available, he said that they have a problem with bugs in every room! His only solution was to send a maid to our room with a can of insect repellent. Gross - no thanks. Sleeping in a cloud of raid is no better than sleeping with bugs. I was bitten up beyond belief - there are tiny red bug bites all over my arms, legs and chest. Our trip included stops all over Playa del Carmen and the whole Yucitan. The only place where I was bitten by bugs was in my room at this hotel. We swatted the bugs ourselves and left the smears of dead bug bodies on the walls and ceiling. When housekeeping came and went the next day, the bug carcarsses were still there - they didn't clean anything!!!! Housekeeping also didn't change the towels or sheets. As far as I can tell, the only thing they do it empty the trash. The attached restaurant served good food but the service was dishonest. They presented the bill with an enormous service charge attached to it. When I asked about the service fee later at reception they told me it was optional. The waiter did not say it was optional - so that left us feeling like we had been taken advantage of.
by Maria from México
Posted 20 Jul 2014 on Hotels
I never comment on this type of websites but for this horrible stay I had to warn you because it's not worth the money you pay .This hotel Its like a 2 star hotel . Very dirty and very old .
The pillows had holes and the bed sheets where stained and riped .
The bathroom walls where very stained and the glass of the shower was like if it hasn't been cleaned in ages . The room had a horrible smell . The air conditioner floaded the room because it's a cheap quality even if they "fixed it " it will still break every day . Floor was full of hair and dust even in the sink there was still hair from the previous guest which was very disgusting. The toilet not cleaned at all very stained . EVERYTHING Dirty !
It needs a renovation ASAP and a better Housekeeping team . The location is great but the rest it's very bad.
Recommended
for Everyoneby A verified traveler from Las Vegas
Beach access, unique pool and centrally located
Posted 19 Jun 2014
Pros: location, beach access, pool, design and the staff
Cons: Food offering at beach club
Location: Perfect location
Overall a very good experience. The design and amnesties where good and staff was excellent. The breakfast buffet was marginal as was the rest of the food offering but there are many restaurants within 2 minutes walking distance. There is free Wi-Fi too that worked throughout the property. The hotel is in a pedestrian zone, there is absolutely no parking. You can choose street parking or pay for private parking 2 blocks away.
Not suitable for families with kids, pool is very deep and no play area available.
Recommended
for Everyoneby Pat from Melbourne, AU
Brilliant hotel
Posted 19 Jun 2014BEST location in playa! Surrounded by shops, restaurants, bars, nightlife and above all the best beach in the world!
The direct beach access is well worth money for a 5th Ave hotel. Beach club is the best, service is exceptional and the food and cocktails are amazing.
Hotel staff were outstanding, extremely helpful and friendly. Rooms a well appointed, although the square toilets are a little out there!
Best holiday I've ever had, I will be back!
by Leo from Mexico
big plus: beach access; big minus: room inter
Posted 12 Jun 2014 on HotelsPlus: location, beach access and Personnel service (quite friendly and helpful)
Minus: room interiors (cheap and not well maintained)
, safety (we got stolen a bag while at the beach beds),
and performance/price ratio (too pricey for what you get)
by A verified traveler
Posted 15 May 2014 on Hotels
Recommended
for Everyoneby A verified traveler
Great location on the Beach
Posted 8 May 2014
Pros: Service and Location
Cons: Hotel Bathrooms and Hotel condition
Location: In the middle of 5th avenida and in the beach restaurants stores all walking distance
Hotel REALY NEED A HAND renew bath rooms and out side details & air condition systems
