Ratings based on 990 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Loved the water park and chappys fun city
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 27 Oct 2024
Paid twice as much for this hotel compared to other nicer hotels in the area because they advertise a waterpark and mini putt golf area. The water park is only open between 4 & 8 pm and there is a fee to play golf even though we stayed there. Checkout is at 11am. We had a wake in the afternoon and evening when we checked in. Then checked out by 11 the next morning so the kids weren’t able to use the facilities at all during our stay. While I was standing in the lobby I overheard the desk clerk quote a price of $114. Later I inquired why I paid $202 and not the $114 I heard quoted. The response from the young lady at the desk was, “ He just quotes what he wants to quote and charges what he wants. He makes prices up and does what he wants.” There was stuff under the desk like food that wasn’t vacuumed. Also the “free”breakfast was disgusting. McDonald’s eggs are better. These were cold and pre shaped eggs for a muffin. Choices were sausage patties, cereal, eggs, waffles, that’s it. I’ll never stay here again.
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 19 Oct 2024
Room was filthy, sheets in first room were obviously dirty, room smelled bad. Moved to second room- smelled better, sheets stained, mold and dust everywhere. Tub did not drain, ring around tub, could see toothpaste and water marks from past guests in sink. Front desk staff was rude and unhelpful- would actually hide. Should be shut down by health department.
by A verified traveler
Posted 15 Oct 2024
Good to stay as par our experience
by A verified traveler from Kahnawake
Posted 12 Oct 2024
Great location
by A verified traveler
Posted 12 Oct 2024
Breakfast was ok
by A verified traveler
Posted 29 Sep 2024
Elevator didn't work. Couldn't find stairs to leave. Finally found an exit in the back and had to haul all of my stuff around the hotel to get to my car. Restaurant smelled awful (bar, not the family one).
by A verified traveler
Posted 25 Sep 2024
