Ratings based on 377 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
I hesitate writing a review because I almost don't want people to find out about this hidden gem! Very affordable, fantastic staff, fun area. This is definitely where my family will be checking first when we are in the area.
Comment from Hotel Management
11 Dec 2024 by IVEE, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you consider us a hidden gem and had such a positive experience during your stay. Our team takes pride in providing excellent service and creating a welcoming environment for families, so it's wonderful to know we made your visit special. We're honored to be your go-to choice in the area and can't wait to welcome you and your family back for another fantastic stay. Thanks again for sharing your experience—we truly appreciate it!
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
11 Dec 2024 by IVEE, Hotel Management
Thank you so much for your 4-star rating and for sharing your experience! We’re glad you enjoyed your stay and truly appreciate your feedback. Your comments help us identify opportunities to enhance the experience for our guests, and we’re always working to improve.We hope to have the chance to welcome you back soon and provide a 5-star experience next time. Thank you again for choosing us and taking the time to leave a review!
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
11 Dec 2024 by IVEE, Hotel Management
Thank you for your 4-star review! We’re so happy to hear that you had a good experience and truly value your feedback. While it sounds like most aspects of your stay were enjoyable, we’re always striving to improve and would love to know how we could make your next visit even better.We appreciate you choosing us and hope to welcome you back again soon. Thank you for taking the time to share your thoughts!
by A verified traveler
Posted 24 Nov 2024
Inexpensive option for week long stay while working at Ft Leavenworth
Comment from Hotel Management
11 Dec 2024 by IVEE, Hotel Management
Thank you for your review! We’re glad to hear that you found us to be an affordable option for your week-long stay while working at Ft. Leavenworth. We aim to provide comfortable and budget-friendly accommodations for our guests. If there’s anything we can do to make future stays even better, please don’t hesitate to let us know. We’d love to welcome you back again soon!
by A verified traveler
Posted 19 Nov 2024
I reserved the Truman suite. The house has been converted into multiple suites. And is on the hill over looking one of the lakes and campground. Giving a nice morning view of the surrounding area. There is a store on site that has pizza delivery! As well as provisions and basic repair items for campers and RVs. Area is secluded and nicely wooded. The AC and heat work wonderfully, the TV had all the apps to use, and had a good selection of channels. An actual useable kitchen was nice.The suite which was as large as advertised had more than enough room for everyone. The furniture was soft and comfy.
My few complaints. The floors in the kitchen had spots that were sticky. and some of the walls had drip stains on them. Carpet in the bathrooms leading all the way up to the jacuzzis in both rooms.
This has nothing to do with the resort itself, after the store closes there is no staff that I am aware of, the group staying in another suite in the house, had a loud party until about 2 in the morning. Their trucks running and music blaring. Motorcycles coming and going and just loud chatter, and even heard a couple children crying... At 2 am. I had to open a window in the bedroom and ask them to quiet down, or would have to call the cops. Some of them were not happy. But did oblige and a few of the extra cars left.
Comment from Hotel Management
22 Nov 2024 by IVEE, Hotel Management
Thank you for sharing your detailed feedback about your stay in the Truman Suite. We’re delighted to hear you enjoyed the stunning views, the spacious and well-equipped suite, and the convenience of our on-site amenities like the store and pizza delivery service. We’re glad the comfortable furniture and fully functional kitchen helped make your stay enjoyable.However, we’re very sorry to hear about the disturbances you experienced during the night and the cleanliness concerns in the kitchen. We sincerely apologize for the noise caused by another group and understand how disruptive that must have been. While we’re glad you were eventually able to resolve the issue, it should never have been your responsibility to manage such a situation. Someone in our office should have made you aware of our 24-hour emergency/security line, which is available for exactly these types of incidents. Please rest assured we’ll take steps to improve communication about this resource for future guests.Regarding the sticky kitchen floors and drip stains on the walls, we appreciate you bringing this to our attention. These details are not up to our usual standards, and we’ll address this with our housekeeping team immediately to ensure it doesn’t happen again.Thank you again for your valuable feedback. We hope to welcome you back for an even better experience in the future, where every aspect of your stay is as relaxing and enjoyable as it should be. Please don’t hesitate to reach out directly if you have further thoughts or need assistance planning a future visit.
by A verified traveler
Posted 15 Nov 2024
Very nice staff , quite place . Get relaxing
by A verified traveler
Posted 14 Nov 2024
Great camp ground
Comment from Hotel Management
22 Nov 2024 by IVEE, Hotel Management
Thank you so much for your fantastic review! We’re thrilled to hear you had such a positive experience and enjoyed our campground. Your kind words mean a lot to us and inspire our team to keep delivering the best for our guests.We hope to welcome you back soon for another great stay! If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.
by A verified traveler from Russellville
Posted 6 Nov 2024
We were there at the end of season, so there were not a lot of people. The room was very large, with a comfortable bed, good wifi, and nearby parking. We got there after the office had closed, but our room keys were there for us, so checking in was easy. We would definitely stay here again.
Comment from Hotel Management
22 Nov 2024 by IVEE, Hotel Management
Thank you so much for taking the time to share your experience! We’re thrilled to hear you enjoyed your stay and found the room spacious, the bed comfortable, and the check-in process seamless. Providing a hassle-free and pleasant experience is always our goal, and we're glad it resonated with you.It’s wonderful to know you would consider staying with us again – we’d be delighted to welcome you back! Please don’t hesitate to reach out if there’s anything we can do to make your next visit even better.
by A verified traveler from Gulfport
Posted 31 Oct 2024
Great recommend 10 out of 10
Comment from Hotel Management
31 Oct 2024 by IVEE, Hotel Management
Thank you for the fantastic recommendation! We're so glad you had an amazing experience. A perfect 10 out of 10 means the world to us, and we can't wait to have you back at Basswood Resort!
by A verified traveler
Posted 29 Oct 2024
Endless amenities for kids Great cabin clean Spaces wonderful staff
Comment from Hotel Management
31 Oct 2024 by IVEE, Hotel Management
Thank you for the glowing review! We're so happy to hear that you enjoyed our endless amenities for kids, clean and spacious cabins, and our wonderful staff. It’s our goal to make every family’s stay special, and we can’t wait to welcome you back for more fun and memorable experiences at Basswood Resort!
